Overall good - I was in an older room and was offered an upgrade but declined per the cost In the middle of the night a piercing siren type noise began - I slept on and off unsure of what it was - it happened night two at 9:30 pm I called for assistance and turns out it has to do with the heating mechanism - not the end of the world but it was disruptive

The place needs an upgrade, especially the rooms, need cell phone charging outlets wether on lamps or on walls, tired of moving furniture to get a wall outlet

The place needs an upgrade, especially the rooms, need cell phone charging outlets wether on lamps or on walls, tired of moving furniture to get a wall outlet

When we got to our room the tub was dirty, however it was taken care of immediately by the staff.

When we got to our room the tub was dirty, however it was taken care of immediately by the staff.

The restaurant was great and staff very helpful, however the heating system didn't work and the tv would turn itself off every 15 to 20 minutes. There was construction blocking the normal entrance to the hotel with no signage directing people to where they could get to the hotel entrance.

The restaurant was great and staff very helpful, however the heating system didn't work and the tv would turn itself off every 15 to 20 minutes. There was construction blocking the normal entrance to the hotel with no signage directing people to where they could get to the hotel entrance.

Listening to my neighbours fight Sunday morning before breakfast was kind of annoying

Overall, a great stay. Very convenient being in the mall. The hotel is a bit run down and quite dated but the staff are all very friendly and helpful.

Listening to my neighbours fight Sunday morning before breakfast was kind of annoying

Had a great stay!

Parking could be better but overall great

I loved the theme room and the hot tub in the room was great. I especially liked the concierge service. His name is Abraham he has great work ethic and is very professional

Didn’t get to stay long but it was good

very nice hotel.

People were great and there was road construction and the hotel could use a little TLC

Property is getting old

Nice easy valet park

Very satisfied

The space room was amazing. Staff were very accommodating. Kids had a great time. It was a good experience. Only two elevators were working. Huge lineups at times. Quite a bit of wait as a result.

Handy for shopping! Dntlike th construction

good

Expedia is not worth using as it is treated as second class

Property is a little dated but they are upgrading. Elevators with no other options were extremely frustrating at checkout and check-in. Especially when half did not work or stop at your floor.

Staff friendly, super clean , room so big ,

Where to start, we were in Edmonton with 12 year old daughter to catch the Pink concert. At over $500/ night (end of August) If you don’t find your own parking in the ghetto of the WEM they will gladly charge you $20/night. Check in was 4:00pm, don’t ask for early and don’t expect late check out. We arrived at 4:01pm were told that we would have to wait….no discount or comp valet parking. Too bad, so sad it felt like. There’s a dude there to push the elevator button because you will be waiting 10 mins for the elevator to come. So plan according when leaving your room, bring a chair and water bottle. Slowest elevators ever, there are 4 (only 3 working during our trip) and 12 stories… We reserved and stayed in a Polynesian themed room. My wife and I stayed here 24 years ago. I think I found the gum I left under the night stand as NOTHING has changed in those rooms in over 2 decades, nothing. Not the carpet, paint hasn’t been touched up, & not the bathroom (our towel holder was almost falling off)… Room service was ordered after the concert at 11:34pm, showed up 12:37pm….$20 for 10 chicken wings and an hour…. We will not be returning customers…especially not at over $500/night in an old, dilapidated room, in an old mall. They are trying to lipstick that pig but good luck!

Where to start, we were in Edmonton with 12 year old daughter to catch the Pink concert. At over $500/ night (end of August) If you don’t find your own parking in the ghetto of the WEM they will gladly charge you $20/night. Check in was 4:00pm, don’t ask for early and don’t expect late check out. We arrived at 4:01pm were told that we would have to wait….no discount or comp valet parking. Too bad, so sad it felt like. There’s a dude there to push the elevator button because you will be waiting 10 mins for the elevator to come. So plan according when leaving your room, bring a chair and water bottle. Slowest elevators ever, there are 4 (only 3 working during our trip) and 12 stories… We reserved and stayed in a Polynesian themed room. My wife and I stayed here 24 years ago. I think I found the gum I left under the night stand as NOTHING has changed in those rooms in over 2 decades, nothing. Not the carpet, paint hasn’t been touched up, & not the bathroom (our towel holder was almost falling off)… Room service was ordered after the concert at 11:34pm, showed up 12:37pm….$20 for 10 chicken wings and an hour…. We will not be returning customers…especially not at over $500/night in an old, dilapidated room, in an old mall. They are trying to lipstick that pig but good luck!

Elevators were not working. Sometimes none of the 4 were working. Half hour waits.

Elevators were not working. Sometimes none of the 4 were working. Half hour waits.

The orange haired young man put me in a room right in front of the garbage truck and bin area when I requested a quiet room. Not sure what he has against Chinese people, but upon checking in, he was upset to serve me when I was being friendly and courteous. Guess he doesn’t want returning customers that are of Chinese origin.

The orange haired young man put me in a room right in front of the garbage truck and bin area when I requested a quiet room. Not sure what he has against Chinese people, but upon checking in, he was upset to serve me when I was being friendly and courteous. Guess he doesn’t want returning customers that are of Chinese origin.

Everything about the property is excellent but 2 of the 4 elevators were not working and it created a huge traffic problem, sometimes the only way to get up or down was to use the stairs. The elevators need to be replaced since they are from the 1980's. We will not stay there again until the elevators are all working.