I have traveled all over the world and this resort was spectacular on every level. The detail was incredible and so very, very well done. Our hotel room was the most beautiful hotel room I have ever stayed in. The bathroom was sheer bliss. The service staff was absolutely impeccable.

I have traveled all over the world and this resort was spectacular on every level. The detail was incredible and so very, very well done. Our hotel room was the most beautiful hotel room I have ever stayed in. The bathroom was sheer bliss. The service staff was absolutely impeccable.

Great hotel, fantastic location. Restaurant overpriced only bad thing to say.

Great hotel, fantastic location. Restaurant overpriced only bad thing to say.

Amazing property, it exceeded my expectations. The photos cannot capture just how beautiful it is!

Amazing property, it exceeded my expectations. The photos cannot capture just how beautiful it is!

From the moment we checked in, we were disappointed with our stay. We had wanted a romantic trip together. The room we were given was not at all private. People constantly walking back and forth, looking in. Employees hanging out outside our room taking their balls. Literally no privacy at all. We had specifically chosen a room with a balcony because we wanted to be able to sit outside and enjoy the view, but were given a room without one. The solutions we were offered were insufficient. We were shown one room upstairs which was filthy and dusty. A manager, "Jay" bothered us at breakfast the next morning. Instead of letting us eat in peace when we made it clear it wasn't a good time to talk, he wouldn't leave and kept insisting the employee hanging out outside our room wasn't smoking. As if that changed the fact that we still had no privacy. The day of checkout, he again approached us. "I was going to offer you a treatment at the spa, but since you already booked something, nevermind." So why even say that? The customer service skills and etiquette of the employees here are severely lacking.

From the moment we checked in, we were disappointed with our stay. We had wanted a romantic trip together. The room we were given was not at all private. People constantly walking back and forth, looking in. Employees hanging out outside our room taking their balls. Literally no privacy at all. We had specifically chosen a room with a balcony because we wanted to be able to sit outside and enjoy the view, but were given a room without one. The solutions we were offered were insufficient. We were shown one room upstairs which was filthy and dusty. A manager, "Jay" bothered us at breakfast the next morning. Instead of letting us eat in peace when we made it clear it wasn't a good time to talk, he wouldn't leave and kept insisting the employee hanging out outside our room wasn't smoking. As if that changed the fact that we still had no privacy. The day of checkout, he again approached us. "I was going to offer you a treatment at the spa, but since you already booked something, nevermind." So why even say that? The customer service skills and etiquette of the employees here are severely lacking.

The resort is so well designed and appreciated the design concept of a university campus. There was plenty to do at the resort such as free activities like massage lessons and bike tours. There are three different pools and the beach attached to the resort is well kept for Phu Quoc with staff constantly picking up rubbish. Big shoutout to Jace who guided us on the bike tour and to the ladies at the spa.

The resort is so well designed and appreciated the design concept of a university campus. There was plenty to do at the resort such as free activities like massage lessons and bike tours. There are three different pools and the beach attached to the resort is well kept for Phu Quoc with staff constantly picking up rubbish. Big shoutout to Jace who guided us on the bike tour and to the ladies at the spa.

Perfect for relax and enjoy ❤️

Perfect for relax and enjoy ❤️

This place is incredible. The epitome of a 5 star experience. The location is amazing, the staff was amazing and accommodating, and the details and theme’ing of such a large resort was endlessly impressive. The breakfast buffet alone was worth it. All I needed was a beach vball court and I probably couldn’t leave. Special thanks to Alice (Uyen), Lee Bui, Diem, and the concierge desk (booking help) whom all went out of their way to make my stay memorable.

This place is incredible. The epitome of a 5 star experience. The location is amazing, the staff was amazing and accommodating, and the details and theme’ing of such a large resort was endlessly impressive. The breakfast buffet alone was worth it. All I needed was a beach vball court and I probably couldn’t leave. Special thanks to Alice (Uyen), Lee Bui, Diem, and the concierge desk (booking help) whom all went out of their way to make my stay memorable.

Good food, good service, beautiful place

Good food, good service, beautiful place

Amazing place for relaxation.

Amazing place for relaxation.

The theme of the hotel is interesting and we spent lots of time in exploring different “departments”

The theme of the hotel is interesting and we spent lots of time in exploring different “departments”

Everything about the facilities and staff were Devi d to none

Everything about the facilities and staff were Devi d to none

Amazing stay. Beautiful property. Staff trying their best to accommodate every request. Beautiful beau, white-ish sand. Quite warm sea. Very clean. Lots of people cleaning the site thoroughly all day Be aware though that given the sunrise facing side of the resort, and the fact that there are a lot of trees, you might not get as much sun as one expects. Not an issue, always a way to find a sunny spot thought. Extremely powerful WiFi throughout the whole site. Improvement area: Breakfast. Cold cuts and cheeses are outside of the fridge, which is a big health issue (I got a food poisoning: Smoked salmon). Also: they could refill the items in the breakfast more often. Quite a few items are missing regularly. Overall good breakfast but could be so much better.

Very pleased

Very pleased

Amazing stay. Beautiful property. Staff trying their best to accommodate every request. Beautiful beau, white-ish sand. Quite warm sea. Very clean. Lots of people cleaning the site thoroughly all day Be aware though that given the sunrise facing side of the resort, and the fact that there are a lot of trees, you might not get as much sun as one expects. Not an issue, always a way to find a sunny spot thought. Extremely powerful WiFi throughout the whole site. Improvement area: Breakfast. Cold cuts and cheeses are outside of the fridge, which is a big health issue (I got a food poisoning: Smoked salmon). Also: they could refill the items in the breakfast more often. Quite a few items are missing regularly. Overall good breakfast but could be so much better.

I cannot express how amazing our stay was especially the service that was provided. From the minute we booked to even after we checked out, they have taken care of me and my friend. They treated us like VIP guests! Everyone knew who we were, knew my friend was vegetarian, knew what we wanted to do etc. I travel a lot around the world and stay in high end hotels but this is definitely in the top. Highly recommend

I cannot express how amazing our stay was especially the service that was provided. From the minute we booked to even after we checked out, they have taken care of me and my friend. They treated us like VIP guests! Everyone knew who we were, knew my friend was vegetarian, knew what we wanted to do etc. I travel a lot around the world and stay in high end hotels but this is definitely in the top. Highly recommend

Tony, thanks for giving me a best memory in Vietnam. Seamless manual, good food, kind, clean.

Tony, thanks for giving me a best memory in Vietnam. Seamless manual, good food, kind, clean.

Supper clean, wonderful staffs, beautiful calm beach, breakfast, drink are great.

Complimentary shuttle pickup and drop off from airport would be perfect.