Staff is so friendly and helpful. Rooms are nice and comfortable and are tidied daily. Great beach with shaded areas. Food was fantastic and the labelling indicating gluten free options was really awesome.

Staff is so friendly and helpful. Rooms are nice and comfortable and are tidied daily. Great beach with shaded areas. Food was fantastic and the labelling indicating gluten free options was really awesome.

If I could give this resort 10 stars I would! Our stay was everything and more. Staff was very helpful and knowledgeable and the food was AMAZING!!!!! So many options and so much flavor!!!! The daily shows were a plus as every night it was something different. I will definitely be coming back oh and not to mention the resort was sooo clean people were keeping up with the cleanliness every second of the day

Smaller property and quiet relative to larger resorts. Great for families. Boogie boarding was the best activity for the kids. Buffet Food was good, not great. Lots of variety. Tepanyaki (Japanese restaurant) was the best meal. Spa was good. Great value for money.

Vacation packages should be offered to customers

Vacation packages should be offered to customers

The worst place to stay dirty, disorganized, cold and horrible food, rude employees etc. I made a reservation for a week and had to leave the next day I couldn't stand the smell of the room and no one did anything I lost my money because no one responded to return it to me

The worst place to stay dirty, disorganized, cold and horrible food, rude employees etc. I made a reservation for a week and had to leave the next day I couldn't stand the smell of the room and no one did anything I lost my money because no one responded to return it to me

I enjoyed all except I would of loved dancing place! All in all loved the stay! Kind, respectable staff!

I enjoyed all except I would of loved dancing place! All in all loved the stay! Kind, respectable staff!

Everything was great! I wish the pool would stay open later as it closes VERY early (between 7-8pm)

Everything was great! I wish the pool would stay open later as it closes VERY early (between 7-8pm)

This resort exceeded my expectations! The pictures don’t do it justice. It has everything you would need to relax and have fun! Although, a night club in the resort would’ve been a nice addition for night activities. Cuisine in the buffet and restaurants were above our standards considering it’s a resort. You really get to experience authentic Mexican culture and cuisine without going out. Thank you Occidental for the wonderful memories we made during our stay. Will definitely consider returning in the future!

This resort exceeded my expectations! The pictures don’t do it justice. It has everything you would need to relax and have fun! Although, a night club in the resort would’ve been a nice addition for night activities. Cuisine in the buffet and restaurants were above our standards considering it’s a resort. You really get to experience authentic Mexican culture and cuisine without going out. Thank you Occidental for the wonderful memories we made during our stay. Will definitely consider returning in the future!

We really enjoyed our stay at Occidental, the property is gorgeous. The staff could not have been better, very friendly, attentive and professional, also very personable. The food options in the main buffet area were always fresh and plentiful, and we dined at all 3 restaurants on the property. Highly recommend this all-inclusive resort, such a nice treat to celebrate our 25th wedding anniversary. The evening entertainment was wonderful, as well as relaxing and meeting people in the main lounge area. We enjoyed a couple of excursions, as well as went into PV for a day. We enjoyed each day to its fullest, spent 10 days at the resort. A sincere thank you to everyone at Occidental for an incredible vacation!

Staff was not very friendly. Times for dining were inconvenient and scheduling dinner reservations only during limited times.

Staff was not very friendly. Times for dining were inconvenient and scheduling dinner reservations only during limited times.

We really enjoyed our stay at Occidental, the property is gorgeous. The staff could not have been better, very friendly, attentive and professional, also very personable. The food options in the main buffet area were always fresh and plentiful, and we dined at all 3 restaurants on the property. Highly recommend this all-inclusive resort, such a nice treat to celebrate our 25th wedding anniversary. The evening entertainment was wonderful, as well as relaxing and meeting people in the main lounge area. We enjoyed a couple of excursions, as well as went into PV for a day. We enjoyed each day to its fullest, spent 10 days at the resort. A sincere thank you to everyone at Occidental for an incredible vacation!

Staff was extremely kind & buffet meals had plenty of choucrs

Staff was extremely kind & buffet meals had plenty of choucrs

The reviews on the pictures online don’t really give it any justice. I pick this place because the pictures showed a swim bar. We decided to upgrade to the premium or royal package. That was a joke. The Royal pool is not being monitored by anyone so the people that didn’t upgrade were in the pool for the premium package. Also, we were to get premium drinks. Come to find out. They are just premium watered drinks. The upgraded room was a poop. The exhaust fan was outside of our room running constantly drawers were broken. Doorhandles were broken. We went back to complain to the manager and we’re put in a different room facing the back of the property, but at least we didn’t have to hear the exhaust fan. The only thing decent about this hotel was the buffet. It had a wide variety of food, which is actually really good. We took part in one Italian night, which was terrible. I ordered a fillet medium. It came out raw. They filleted my fillet instead of cooking me a brand new piece of meat. I’ve never had that happen in any restaurant I’ve ever been in, my husband ordered raviolis. They taste more like dumplings for chicken and dumplings. We did end up getting in the bay ocean which was filthy. The package deal was work the hotel and airfare but I would not stay here again

Great deal for a large family

Unfortunately for our stay at occidental was not very good food was mediocre at best front desk was pretty useless if you needed their assistance you had to make reservations for the three ala cart restaurant and you they told you they were booked and full but when You went 8 out of 10 tables were empty but some people did stood out like Julio larios the pool waiter Carlos, Jesus, and from entertainment were great and Irene Antonio buffet restaurant waitress made it a good experience

Its a family type hotel tons of family and kids

The reviews on the pictures online don’t really give it any justice. I pick this place because the pictures showed a swim bar. We decided to upgrade to the premium or royal package. That was a joke. The Royal pool is not being monitored by anyone so the people that didn’t upgrade were in the pool for the premium package. Also, we were to get premium drinks. Come to find out. They are just premium watered drinks. The upgraded room was a poop. The exhaust fan was outside of our room running constantly drawers were broken. Doorhandles were broken. We went back to complain to the manager and we’re put in a different room facing the back of the property, but at least we didn’t have to hear the exhaust fan. The only thing decent about this hotel was the buffet. It had a wide variety of food, which is actually really good. We took part in one Italian night, which was terrible. I ordered a fillet medium. It came out raw. They filleted my fillet instead of cooking me a brand new piece of meat. I’ve never had that happen in any restaurant I’ve ever been in, my husband ordered raviolis. They taste more like dumplings for chicken and dumplings. We did end up getting in the bay ocean which was filthy. The package deal was work the hotel and airfare but I would not stay here again

Its a family type hotel tons of family and kids

Great deal for a large family

Unfortunately for our stay at occidental was not very good food was mediocre at best front desk was pretty useless if you needed their assistance you had to make reservations for the three ala cart restaurant and you they told you they were booked and full but when You went 8 out of 10 tables were empty but some people did stood out like Julio larios the pool waiter Carlos, Jesus, and from entertainment were great and Irene Antonio buffet restaurant waitress made it a good experience

I really enjoyed my stay, everything was clean and well maintained! I will definitely go back to stay.

I really enjoyed my stay, everything was clean and well maintained! I will definitely go back to stay.

Upon check in, the staff was friendly, but we had to change rooms because our bathroom was flooding and water was leaking everywhere. The other room i requested was the wrong one, i requested 2 beds and was given a King. My son and his Best friend were staying in that room. I called the hotel weeks prior to arrange that and was told it was going to be a 2 bed room. I was then told that there were no rooms available with 2 beds anymore and i had to wait until the next day, i was upset and repeated that i called 3 weeks prior and then suddenly a room opened up. The other party i went with also had to change rooms due to mold and leaks in the bathroom ceiling. My new room was nice, but the bathroom door would not lock ( lock was broken), the back screen door was not able to lock which was super unsafe and the closet door handle was also broken. My fridge would not cool any of the drinks that were in there to drinkable temp. I called maintenance 3x and was told the drinks were cold enough. Any food after 10pm you have to pay for, which was a bummer. We were never told what restaurants were included with the All inclusive package and had to figure it out on our own. The Japanese restaurant was great though.

It was ok. This hotel is great for seniors and families, very quite at night. Not much going on past 10pm. Had to go into town to have a fun night out a couple times. No a/c in the lobby or lounge as it’s an open area with no doors so be prepared to be hot a lot of the time. Ac available in rooms and inside main eating areas only. Smaller resort, small pool area but beachfront and lots of loungers. Water and beachfront is very clean and swimmable.