They need better pest control or services. Still got roache problem.

The front desk staff is not helpful and some are rude and they absolutely do not know anything and yell at you when you arrive. Instead of greeting you. I actually believe some of them have learning disabilities and can’t focus to answer your questions. The place is really run down the pool is next to the airport runway and disgustingly dirty. The AC in the room doesn’t work the faucets are leaking and the rooms are not cleaned only Twice Per Week. It deserves “one star” * the most if you want to be generous. The rooms are next to a busy road and parking lot or the airport. Take your pick!! Altogether it should be closed down and rebuilt with new staff but even than you are 20 feet from the Boca Airport!!

The front desk staff is not helpful and some are rude and they absolutely do not know anything and yell at you when you arrive. Instead of greeting you. I actually believe some of them have learning disabilities and can’t focus to answer your questions. The place is really run down the pool is next to the airport runway and disgustingly dirty. The AC in the room doesn’t work the faucets are leaking and the rooms are not cleaned only Twice Per Week. It deserves “one star” * the most if you want to be generous. The rooms are next to a busy road and parking lot or the airport. Take your pick!! Altogether it should be closed down and rebuilt with new staff but even than you are 20 feet from the Boca Airport!!

The staff was so amazing and courtous. I would highly recommend this hotel.

The staff was so amazing and courtous. I would highly recommend this hotel.

Not updating, and I asked for a none smoking room which was false information the room smells so horrible and on top of that the a/c doesn’t work ask to switch rooms none was available no one to come and fix the AC but a good news was I was able to get a refund. I don’t know if all the rooms was like that, but I know our room was like that.

Not updating, and I asked for a none smoking room which was false information the room smells so horrible and on top of that the a/c doesn’t work ask to switch rooms none was available no one to come and fix the AC but a good news was I was able to get a refund. I don’t know if all the rooms was like that, but I know our room was like that.

The HVAC was screwed up. Fan on constantly (in every room according to management), temperature wildly fluctuating between 75 and 71. The rooms still have those behemoth oversized and noisy units under the window which cannot dehumidify, unless they are set at below 70. (BTW: It's a peculiarity of ACs, if they are oversized for the area they are to cool. Bathroom poorly designed, no counterspace at the vanity. A large counterspace is far more useful than a tub with two people in the room. Neither me, nor anyone I have ever met, took a bath in the tub of a hotel, showers only. They should take note of the cruising industry, where showers are the NORM, yet the on-board stays are longer than most hotel stays, and cruisers are perfectly happy with it, never ever complaining for the lack of a tub. Since I've been to Japan, I sorely miss a built-in bidet in my hotel stays; on all the toilets in my house I have had installed one since, and we (my wife and I), find the lack of it nowadays unhygenic and truthfully: disgusting. I wonder how the Japanese feel about its lack in the West...