Good location, nice hotel

We had a good time and a good diner our last evening. Breakfast excellent. Rooms proper.

We had a good time and a good diner our last evening. Breakfast excellent. Rooms proper.

Nok et flott ukesopphold her. God frokost. Hyggelig og servicevennlig betjening. Hadde dårlig internettsignal på rommet i starten men dette ble raskt fikset.

Nok et flott ukesopphold her. God frokost. Hyggelig og servicevennlig betjening. Hadde dårlig internettsignal på rommet i starten men dette ble raskt fikset.

Hotel was good, clean, nice bar and restaurant, the only down side to the hotel was very poor Wifi connection, this kept tripping out which was very annoying

Hotel was good, clean, nice bar and restaurant, the only down side to the hotel was very poor Wifi connection, this kept tripping out which was very annoying

Really enjoyed our stay. Very clean and modern everywhere in the hotel and rooms. Breakfast was great quality and value for money. Staff extremely friendly. Location is a little further out of the old town that we would have liked but there is a metro station very near and the walk is only 30 mins. To use the spa is extra, but all the info was very clear when we booked. I would recommend and stay again.

Really enjoyed our stay. Very clean and modern everywhere in the hotel and rooms. Breakfast was great quality and value for money. Staff extremely friendly. Location is a little further out of the old town that we would have liked but there is a metro station very near and the walk is only 30 mins. To use the spa is extra, but all the info was very clear when we booked. I would recommend and stay again.

Plenty of setvices offered by the hotel, supportive staff, well linked with the city center

Plenty of setvices offered by the hotel, supportive staff, well linked with the city center

The hotel is clean and functional, within a 15 minute walk of the old town. The area around the hotel is quite run down, there’s a metro stop about mins walk away. Rooms are small but the en suites are good. Gym and spa are not part of the hotel but in a separate part of the basement, hotel guests must pay extra to use them each time they visit.

The hotel is clean and functional, within a 15 minute walk of the old town. The area around the hotel is quite run down, there’s a metro stop about mins walk away. Rooms are small but the en suites are good. Gym and spa are not part of the hotel but in a separate part of the basement, hotel guests must pay extra to use them each time they visit.

Nice enough hotel but the experience isn’t as described on hotels.com. The main appeal for my stay when booking was the gym/ pool which were key filters in my search. However I was extremely disappointed when advised at check in that a €20 fee per day was required to access the facils. Further it was mandatory to wear a swim cap and flip flops which would have incurred an additional unplanned expense. Additionally, the wifi access was sporadic and overly complicated to access. The receptionist kindly tried to assist with one of my devices but was flummoxed and was unsuccessful in connecting it to the wifi. The location was good for me and I really enjoyed bubbling around the nearby Santuxtu and Begoña neighbourhoods with the Guggenheim and Old Town also within pleasant walking distance. Nice staff and nicely appointed but disappointed by the inaccurate listing on Hotels.com.

Nice enough hotel but the experience isn’t as described on hotels.com. The main appeal for my stay when booking was the gym/ pool which were key filters in my search. However I was extremely disappointed when advised at check in that a €20 fee per day was required to access the facils. Further it was mandatory to wear a swim cap and flip flops which would have incurred an additional unplanned expense. Additionally, the wifi access was sporadic and overly complicated to access. The receptionist kindly tried to assist with one of my devices but was flummoxed and was unsuccessful in connecting it to the wifi. The location was good for me and I really enjoyed bubbling around the nearby Santuxtu and Begoña neighbourhoods with the Guggenheim and Old Town also within pleasant walking distance. Nice staff and nicely appointed but disappointed by the inaccurate listing on Hotels.com.

Extremely nice hotel. Would stay there again!

We stayed at the Occidental earlier as well and really liked the service and room. Would definitely stay there again.

Extremely nice hotel. Would stay there again!

It was a very comfortable hotel. We.will be staying there again after we visit other stops in Spain, before we fly home from the airport in Bilbao.

It was a very comfortable hotel. We.will be staying there again after we visit other stops in Spain, before we fly home from the airport in Bilbao.

Good location in Bilbao. Super friendly and service oriented staff. Wonderful breakfast buffet. Really a shame that the outdoor pool was closed even though heavily advertised with on booking and hotel site, in a week when day time temp was 30 deg C. Car park is expensive at € 20 / night.

Good location in Bilbao. Super friendly and service oriented staff. Wonderful breakfast buffet. Really a shame that the outdoor pool was closed even though heavily advertised with on booking and hotel site, in a week when day time temp was 30 deg C. Car park is expensive at € 20 / night.

Good hotel, good location, nice views of city. Unfortunately we chose to stay here because it had a pool but it was closed for our entire stay.

Good hotel, good location, nice views of city. Unfortunately we chose to stay here because it had a pool but it was closed for our entire stay.

Nice hotel in Bilbao , not too far from city sightseeing and close to the airport

Nice hotel in Bilbao , not too far from city sightseeing and close to the airport

Best were the staff, especially the two Ana’s (restaurant and bar) and David (bar), and the common areas and outdoor pool were quite pleasant, too. The room had a cheap feel for a 4 star hotel, inconveniently designed bathroom and clothe closet. The bed was excellent, however. The shower would have been nice if not for the badly tilted floor that caused water to stagnate in a small pool and which over time created a bit of mold. While the coffee at the bar was excellent, and so were the sandwiches in that area, the food in the pleasant looking restaurant was spectacularly bad on both occasions we tried it, no exaggeration. The hotel location was ok, working class apartment buildings all around and a very short and pleasant metro ride to Center 4 min walk from hotel, plus walkable down to old town if you don’t mind a lot of climbing on the way back. A mixed bag, in conclusion, but not awful, and would have given 4 stars if this was a 3 star hotel.

Best were the staff, especially the two Ana’s (restaurant and bar) and David (bar), and the common areas and outdoor pool were quite pleasant, too. The room had a cheap feel for a 4 star hotel, inconveniently designed bathroom and clothe closet. The bed was excellent, however. The shower would have been nice if not for the badly tilted floor that caused water to stagnate in a small pool and which over time created a bit of mold. While the coffee at the bar was excellent, and so were the sandwiches in that area, the food in the pleasant looking restaurant was spectacularly bad on both occasions we tried it, no exaggeration. The hotel location was ok, working class apartment buildings all around and a very short and pleasant metro ride to Center 4 min walk from hotel, plus walkable down to old town if you don’t mind a lot of climbing on the way back. A mixed bag, in conclusion, but not awful, and would have given 4 stars if this was a 3 star hotel.

The hotel gym and spa is not free. You have to pay 20 euro to visit it. This is not made clear when booking it. Not ok.

The hotel gym and spa is not free. You have to pay 20 euro to visit it. This is not made clear when booking it. Not ok.

Staff could be more friendly The Wi-Fi didn’t work at all

Staff could be more friendly The Wi-Fi didn’t work at all