Area around this hotel in downtown Oakland is very unsafe-feeling at night. And the hotel door onto Broadway was locked so that when I arrived at 10:00 at night I could not get in! There was no sign that customers had to go around the corner to the only door that was open. Meanwhile there were two poor deranged guys that were taking up the sidewalk and I had to walk into the street to avoid them.

Area around this hotel in downtown Oakland is very unsafe-feeling at night. And the hotel door onto Broadway was locked so that when I arrived at 10:00 at night I could not get in! There was no sign that customers had to go around the corner to the only door that was open. Meanwhile there were two poor deranged guys that were taking up the sidewalk and I had to walk into the street to avoid them.

I wasn’t expecting much. It’s a low to mid level chain and it is what it is, but the valet is a big problem. When I arrived, I needed to pull through the gate to the lot so I could unload a substantial amount of baggage. The valet wouldn’t let me. He literally said “no.” And then things like “valet only.” It didn’t matter how many times I asked to go through the gate a mere 7 feet so I could unload or how much I told him he could take the key right after I finished. The answer was a hard no. So I rang the front desk and they over-rided the valet, who I could barely understand btw. The valet only really only spoke Spanish and unfortunately my Spanish was not good enough to communicate with him in the USA. My bad I guess. Then the desk manager asked me to hand over my key after check in. They were really focused on their rules, after which he explained that the parking lot was owned by a separate company. And then I explained that, to me the customer, it’s all the same. It was a terrible first impression. But there were a couple of heroes in this ordeal. A lady at the front desk saved me and allowed me to pull in that crucial and protected 7 feet. And then there was a desk mgr, who got me a free day of valet ($45 value), which is a ridiculous amount of money for overnight parking. Still, I feel like they should have comped me both nights because that’s how you make sure your customers come back. I don’t think they’re gonna change their ways but, like I said it is what it is.

I wasn’t expecting much. It’s a low to mid level chain and it is what it is, but the valet is a big problem. When I arrived, I needed to pull through the gate to the lot so I could unload a substantial amount of baggage. The valet wouldn’t let me. He literally said “no.” And then things like “valet only.” It didn’t matter how many times I asked to go through the gate a mere 7 feet so I could unload or how much I told him he could take the key right after I finished. The answer was a hard no. So I rang the front desk and they over-rided the valet, who I could barely understand btw. The valet only really only spoke Spanish and unfortunately my Spanish was not good enough to communicate with him in the USA. My bad I guess. Then the desk manager asked me to hand over my key after check in. They were really focused on their rules, after which he explained that the parking lot was owned by a separate company. And then I explained that, to me the customer, it’s all the same. It was a terrible first impression. But there were a couple of heroes in this ordeal. A lady at the front desk saved me and allowed me to pull in that crucial and protected 7 feet. And then there was a desk mgr, who got me a free day of valet ($45 value), which is a ridiculous amount of money for overnight parking. Still, I feel like they should have comped me both nights because that’s how you make sure your customers come back. I don’t think they’re gonna change their ways but, like I said it is what it is.

Staff was friendly and quick at check-in, and helpful at check-out when we needed to leave our bags while we went for dim sum nearby. Was super convenient for an overnight after a concert at Oakland Arena, great food and drink options nearby.

Great value for money!!!

Staff was friendly and quick at check-in, and helpful at check-out when we needed to leave our bags while we went for dim sum nearby. Was super convenient for an overnight after a concert at Oakland Arena, great food and drink options nearby.

Great value for money!!!

Very central location in downtown Oakland, close to the BART station and plenty of eateries nearby. The surrounding area isn’t the safest, but the hotel security is fairly good and I didn’t experience any issues. No free breakfast, which is something I normally look forward to when staying at a hotel.

Very central location in downtown Oakland, close to the BART station and plenty of eateries nearby. The surrounding area isn’t the safest, but the hotel security is fairly good and I didn’t experience any issues. No free breakfast, which is something I normally look forward to when staying at a hotel.

I don't understand the 1 and 2 stars. I thought the property and room was very good and clean. It's not a 5 star facility but it was good and convenient to locations in Oakland, i.e. Jack London, restaurants, etc. The staff was excellent and very helpful. I typically stay at the Waterfront for 2 times the cost. However I will move this hotel to the top of my list. I have stayed in many Courtyards by Marriott and find this facility in keeping with the brand. Very Pleasant stay.

I don't understand the 1 and 2 stars. I thought the property and room was very good and clean. It's not a 5 star facility but it was good and convenient to locations in Oakland, i.e. Jack London, restaurants, etc. The staff was excellent and very helpful. I typically stay at the Waterfront for 2 times the cost. However I will move this hotel to the top of my list. I have stayed in many Courtyards by Marriott and find this facility in keeping with the brand. Very Pleasant stay.

Loved downtown Oakland

Loved downtown Oakland

Requested early check-in a day before was informed that I’d have to come to the front desk and ask if any rooms were available on the day of my arrival. I arrived at 2 pm and ask if any room were available and was told rooms weren’t ready. I returned at my check in time and was told again that no clean rooms were available. Eventually the manager got involved and magically a room became available.

Requested early check-in a day before was informed that I’d have to come to the front desk and ask if any rooms were available on the day of my arrival. I arrived at 2 pm and ask if any room were available and was told rooms weren’t ready. I returned at my check in time and was told again that no clean rooms were available. Eventually the manager got involved and magically a room became available.

It was nice

It was nice

3 P’s! We got a room that should have been taken out of service, Pool View, Pee smell on left side of bed, Puke smell on right side of bed. They said they’re comping the room but I haven’t seen the credit yet… Bed was good, great water pressure.

3 P’s! We got a room that should have been taken out of service, Pool View, Pee smell on left side of bed, Puke smell on right side of bed. They said they’re comping the room but I haven’t seen the credit yet… Bed was good, great water pressure.

Great morning service at the cafe!!! Tall African-American gentleman was polite, respectful, and courteous. Front desk staff were terrific as well. Excellent customer service. Thank you!!

Great morning service at the cafe!!! Tall African-American gentleman was polite, respectful, and courteous. Front desk staff were terrific as well. Excellent customer service. Thank you!!

The hotel was clean. Staff was very helpful. Front desk receptionist was very pleasant.

The hotel was clean. Staff was very helpful. Front desk receptionist was very pleasant.

Nice clean hotel and room.

Nice clean hotel and room.

good location in the downtown area and the bus stop was in from of the hotel The homeless people were around but didn't mess with you. The staffs was very nice and helpful

good location in the downtown area and the bus stop was in from of the hotel The homeless people were around but didn't mess with you. The staffs was very nice and helpful

Very loud outside in the middle of the night, expensive parking, but clean and friendly staff.

Very loud outside in the middle of the night, expensive parking, but clean and friendly staff.

Staff went above and beyond.

Staff went above and beyond.