If you had to pay for attitude this property would be unaffordable. The owner and 1 of his sons (the short one) are arrogant and have no customer service skills. My husband is Italian and I am fluent so there was no misunderstanding anything. It is really unfortunate since this hotel is conveniently located and the lobby is lovely. When we first walked in we were very impressed and then it was all down hill. They have a system for parking where they give you the permit and tell you what streets you can park on. We followed their instructions and found a ticket on the car the next morning. It turns out that the permit was expired by a month. The ticket was obviously their responsibility but the way they handled it was very unprofessional. I asked for a copy of the payment receipt and the owner started yelling at me, finally he said that they would e-mail me one. It took numerous e-mails and 3 phone calls after we left to get a copy. Both mornings we were without hot water. The first morning we let it slide, the second morning it felt initially OK but once in it went cold. My husband went down and spoke to the owner who said he didn't know what to do with the heater we would have to wait for the son. Since I had already put the soap in my hair etc that wasn't an option so had to rinse in cold water, again. The coffee machine in the breakfast room spews out the most vile liquid that in no way resembles cappuccino, the young lady was kind enough to get me one from the bar.

If you had to pay for attitude this property would be unaffordable. The owner and 1 of his sons (the short one) are arrogant and have no customer service skills. My husband is Italian and I am fluent so there was no misunderstanding anything. It is really unfortunate since this hotel is conveniently located and the lobby is lovely. When we first walked in we were very impressed and then it was all down hill. They have a system for parking where they give you the permit and tell you what streets you can park on. We followed their instructions and found a ticket on the car the next morning. It turns out that the permit was expired by a month. The ticket was obviously their responsibility but the way they handled it was very unprofessional. I asked for a copy of the payment receipt and the owner started yelling at me, finally he said that they would e-mail me one. It took numerous e-mails and 3 phone calls after we left to get a copy. Both mornings we were without hot water. The first morning we let it slide, the second morning it felt initially OK but once in it went cold. My husband went down and spoke to the owner who said he didn't know what to do with the heater we would have to wait for the son. Since I had already put the soap in my hair etc that wasn't an option so had to rinse in cold water, again. The coffee machine in the breakfast room spews out the most vile liquid that in no way resembles cappuccino, the young lady was kind enough to get me one from the bar.

Good hotel in central Spoleto, recommended. Good breakfast

Good hotel in central Spoleto, recommended. Good breakfast

I had problems connecting to the Internet and controlliing the room temperature. Staff generally does not speak English, though this is not a fault of theirs, simply a point worth noting. Hotel was in a good location, although parking is limited at hotel. A local mentioned that the restaurant is quite good, but I had no personal experience.

I had problems connecting to the Internet and controlliing the room temperature. Staff generally does not speak English, though this is not a fault of theirs, simply a point worth noting. Hotel was in a good location, although parking is limited at hotel. A local mentioned that the restaurant is quite good, but I had no personal experience.

Rooms were nothing exceptional (we paid extra only not to have the basic room and still werent quite happy). One of the brothers at the front desk was pissed off all the time. We had a simple lunch at the restaurant and the pasta was very good.

Rooms were nothing exceptional (we paid extra only not to have the basic room and still werent quite happy). One of the brothers at the front desk was pissed off all the time. We had a simple lunch at the restaurant and the pasta was very good.

GIA' STATO ALTRE VOLTE PERCHE' OTTIMO CENTRO STORICO

GIA' STATO ALTRE VOLTE PERCHE' OTTIMO CENTRO STORICO

Air conditioning and phone in room were not working. I mentioned the air conditioning on 3 occasions and was told they were going to look into it, they never did and I ended up sleeping a hot room with window open. The customer service just was not friendly or responsive.

Air conditioning and phone in room were not working. I mentioned the air conditioning on 3 occasions and was told they were going to look into it, they never did and I ended up sleeping a hot room with window open. The customer service just was not friendly or responsive.

The location is excellent - right downtown. The room, bed and entire hotel was comfortable. The staff was very formal and professional.

The location is excellent - right downtown. The room, bed and entire hotel was comfortable. The staff was very formal and professional.

We stayed for one night on our down to south of Italy. Room was small but adequate for our needs. Though we came when they were having a party. They made room for us to have dinner there. Wonderful dinner. Everyone very friendly and accommodating.

We stayed for one night on our down to south of Italy. Room was small but adequate for our needs. Though we came when they were having a party. They made room for us to have dinner there. Wonderful dinner. Everyone very friendly and accommodating.

The walk from the train station to the hotel isn't really that far but it's up steep roads and pathways so our advice is to take a taxi. If you are traveling by car it appeared there was parking. The young girl was very efficient. Rooms were rather small and compact. Breakfast was reasonable too.

The walk from the train station to the hotel isn't really that far but it's up steep roads and pathways so our advice is to take a taxi. If you are traveling by car it appeared there was parking. The young girl was very efficient. Rooms were rather small and compact. Breakfast was reasonable too.

Good stay. Disappointed that the bridge was closed.

Good stay. Disappointed that the bridge was closed.

APPENA ARRIVATI SIAMO STATI ACCOLTI DAL PERSONALE CHE CI HA MESSI A NOSTRO AGIO E CI HA ILLUSTRATO I SERVIZI DELL'HOTEL E QUAI POTEVANO ESSERE LE COSE DA VISITARE NEL POMERIGGIO. ESPERIENZA ECCELLENTE HOTEL DA CONSIGLIARE.

APPENA ARRIVATI SIAMO STATI ACCOLTI DAL PERSONALE CHE CI HA MESSI A NOSTRO AGIO E CI HA ILLUSTRATO I SERVIZI DELL'HOTEL E QUAI POTEVANO ESSERE LE COSE DA VISITARE NEL POMERIGGIO. ESPERIENZA ECCELLENTE HOTEL DA CONSIGLIARE.

The hotel was in a good location, only a short walk from an abundance of restaurants and bars. The staff were friendly

The hotel was in a good location, only a short walk from an abundance of restaurants and bars. The staff were friendly

All the staff were very helpful and friendly - the receptionists, particularly Alan who helped us with parking etc and supplied a much needed large beer when we arrived at 1 am! The cleaning staff were really nice and efficient. We have already said we want to return.

All the staff were very helpful and friendly - the receptionists, particularly Alan who helped us with parking etc and supplied a much needed large beer when we arrived at 1 am! The cleaning staff were really nice and efficient. We have already said we want to return.

The hotel was excellent, rooms were clean, beds were great. Easy walking distance to park, bus stops, downtown, train station, etc. Great restaurants within walking distance. My only advice is to keep your online booking paperwork with your room rate quote. When we checked out they tried to overcharge us 105. euros. I took out my print-out from Expedia and showed them the rate we were quoted and they changed the bill. Just FYI.

The hotel was excellent, rooms were clean, beds were great. Easy walking distance to park, bus stops, downtown, train station, etc. Great restaurants within walking distance. My only advice is to keep your online booking paperwork with your room rate quote. When we checked out they tried to overcharge us 105. euros. I took out my print-out from Expedia and showed them the rate we were quoted and they changed the bill. Just FYI.

Staff was friendly and helpful, breakfast choices varied and central location is good. I would return again.

Staff was friendly and helpful, breakfast choices varied and central location is good. I would return again.

"Lost" my reservation. Gave me a different room two floors down in the basement. Had no wifi down in the dungeon. While in the lobby using wifi, noticed some event and a ton of people coming in to restaurant part of hotel, then into rooms that were not in the dungeon. Pretty sure my "reservation" went to one of the locals. Staff werent that friendly, pretty much blew me off when i asked about the no wifi in the room. Room was actually nicely updated and fairly clean. Shower did not drain though. Almost overflowed onto floor. Will not return. Hope the next persons stay is better than mine.

"Lost" my reservation. Gave me a different room two floors down in the basement. Had no wifi down in the dungeon. While in the lobby using wifi, noticed some event and a ton of people coming in to restaurant part of hotel, then into rooms that were not in the dungeon. Pretty sure my "reservation" went to one of the locals. Staff werent that friendly, pretty much blew me off when i asked about the no wifi in the room. Room was actually nicely updated and fairly clean. Shower did not drain though. Almost overflowed onto floor. Will not return. Hope the next persons stay is better than mine.