We had a wonderful experience during our 4-day stay. Great breakfast, wonderful location, friendly staff and comfy room.

We had a wonderful experience during our 4-day stay. Great breakfast, wonderful location, friendly staff and comfy room.

flexible stuff

flexible stuff

With a little bit more attention to cleanliness of the room I would recommend it

With a little bit more attention to cleanliness of the room I would recommend it

We stayed 5 nights in the Prestige Lake Suite, a very spacious, beautifully decorated room on the 8th floor with stunning views on the lake. The room is perfect for a longer stay: living area, seperate bedroom, lots of storage space and a spacious bathroom, all with lake view. Breakfast was good, many different options available. We only had dinner once in the hotel, it was good quality but maybe a bit overpriced. In the area there are many nice restaurants to discover. The only point of criticism is the service. All staff is polite and professional, but also quite cold and impersonal. A more personal approach would make a big difference. Is that a reason not to choose this hotel? Definitely not, we would go back if we’re visiting Hamburg again. The hotel’s location is convenient and the hotel has a lot to offer, but a more personal touch would make this place outstanding.

We stayed 5 nights in the Prestige Lake Suite, a very spacious, beautifully decorated room on the 8th floor with stunning views on the lake. The room is perfect for a longer stay: living area, seperate bedroom, lots of storage space and a spacious bathroom, all with lake view. Breakfast was good, many different options available. We only had dinner once in the hotel, it was good quality but maybe a bit overpriced. In the area there are many nice restaurants to discover. The only point of criticism is the service. All staff is polite and professional, but also quite cold and impersonal. A more personal approach would make a big difference. Is that a reason not to choose this hotel? Definitely not, we would go back if we’re visiting Hamburg again. The hotel’s location is convenient and the hotel has a lot to offer, but a more personal touch would make this place outstanding.

Hotel and staff were wonderful. It’s in very good shape and the room service menu was great and reasonable price. Only negatives: the bathroom door is all glass and on a track that makes quite a bit of noise and lets all the bathroom light into the bedroom. So if someone uses the bathroom at night - we woke each other up a bunch. Had an issue with a subpar meal from room service but the hotel manager graciously comped it and treated us to a breakfast. All class and deeply appreciated Would definitely stay here again.

Hotel and staff were wonderful. It’s in very good shape and the room service menu was great and reasonable price. Only negatives: the bathroom door is all glass and on a track that makes quite a bit of noise and lets all the bathroom light into the bedroom. So if someone uses the bathroom at night - we woke each other up a bunch. Had an issue with a subpar meal from room service but the hotel manager graciously comped it and treated us to a breakfast. All class and deeply appreciated Would definitely stay here again.

A nice hotel in a great location. It’s right on the water and there are great views of the water. It’s also close to the train station and the art museum.

A nice hotel in a great location. It’s right on the water and there are great views of the water. It’s also close to the train station and the art museum.

Great hotel close to the heart of the city. Rooms are fine and breakfast buffet is just outstanding. Check-in was a little slow.

Great hotel close to the heart of the city. Rooms are fine and breakfast buffet is just outstanding. Check-in was a little slow.

The property is beautiful, clean & well located The staff are amazing The breakfast buffet is the best we've had in Europe in the past 3 weeks

The property is beautiful, clean & well located The staff are amazing The breakfast buffet is the best we've had in Europe in the past 3 weeks

Ok

Ok

Excellent breakfast with a view, comfortable room, nice spa, good location close to the art museum

Excellent breakfast with a view, comfortable room, nice spa, good location close to the art museum

nice

nice

The only thing I did not like was a lack of TV channels Mostly Germans Neither CNN or smith else

The only thing I did not like was a lack of TV channels Mostly Germans Neither CNN or smith else

Very nice hotel. Perfect stay in Hamburg

Very nice hotel. Perfect stay in Hamburg

Very good

Very good

Amazing hotel in a fabulous location, overlooking the stunning lake. Staff could not do more. If you turn right out of the hotel, and then right again, walk to the end of the road and you’ll find lots of local restaurants and shops. Lovely little bar over the road on the edge of the lake. Would definitely recommend.

Great property, excellent staff. The restaurants and bars are top notch.

Amazing hotel in a fabulous location, overlooking the stunning lake. Staff could not do more. If you turn right out of the hotel, and then right again, walk to the end of the road and you’ll find lots of local restaurants and shops. Lovely little bar over the road on the edge of the lake. Would definitely recommend.

Great property, excellent staff. The restaurants and bars are top notch.