Great hotel in all respects. Food options do need drastically improving though. No options for vegans that have any protein, no soy yogurts at breakfast or options at lunch or dinner. Lots of fresh fruit and vegetables though

Great hotel in all respects. Food options do need drastically improving though. No options for vegans that have any protein, no soy yogurts at breakfast or options at lunch or dinner. Lots of fresh fruit and vegetables though

We had insects in the room, they sprayed, but they came back. The shower was leaking frim the ceiling when we took showers, and not lioked at. The food could use an upgrade and the building could use some upkeeping. The staff at the restaurant and bars were amazing!!!

We had insects in the room, they sprayed, but they came back. The shower was leaking frim the ceiling when we took showers, and not lioked at. The food could use an upgrade and the building could use some upkeeping. The staff at the restaurant and bars were amazing!!!

The hotel is very much geared up for families; vast hotel, good sized pool areas (plus slides etc for the kids) and generally enough sun loungers (inevitably with some putting towels on beds before breakfast, to reserve them). The hotel is clean, bright and modern and the room was airy and spacious with comfortable beds and aircon. Food was ok - being an all inclusive in a four star, there was the inevitable feeding frenzy, "canteen" feel about it. Plenty of big vats of various foods under hot light bulbs keeping everything warm! Lots of options to suit most palates and breakfast was good and plentiful. There's a self-serve counter with burgers/chips/hotdogs by the pool during the day, but it wasn't great quality. Evening meals were uninspiring; mainly beige food like chips, pasta and trays full of overcooked casserole-type food and tinned/frozen veg. The coffee was from an instant machine and the drinks included - Amstel beer and wine on tap and a soft drinks fountain were fine for us. I would say they are trying to cater to everyone obviously, but it made meals quite boring and samey after a few days. The area is built up with accommodation of similar style and is close to the weird and wonderful Cita shopping centre! Full of duty free shops, clothes, tourist tat, restaurants, bars and an interesting array of "adult" establishments in the basement! Hotel is a short walk to the sand dunes and beaches of Maspalomas and Playa del Ingles and close to public transport links.

The hotel is very much geared up for families; vast hotel, good sized pool areas (plus slides etc for the kids) and generally enough sun loungers (inevitably with some putting towels on beds before breakfast, to reserve them). The hotel is clean, bright and modern and the room was airy and spacious with comfortable beds and aircon. Food was ok - being an all inclusive in a four star, there was the inevitable feeding frenzy, "canteen" feel about it. Plenty of big vats of various foods under hot light bulbs keeping everything warm! Lots of options to suit most palates and breakfast was good and plentiful. There's a self-serve counter with burgers/chips/hotdogs by the pool during the day, but it wasn't great quality. Evening meals were uninspiring; mainly beige food like chips, pasta and trays full of overcooked casserole-type food and tinned/frozen veg. The coffee was from an instant machine and the drinks included - Amstel beer and wine on tap and a soft drinks fountain were fine for us. I would say they are trying to cater to everyone obviously, but it made meals quite boring and samey after a few days. The area is built up with accommodation of similar style and is close to the weird and wonderful Cita shopping centre! Full of duty free shops, clothes, tourist tat, restaurants, bars and an interesting array of "adult" establishments in the basement! Hotel is a short walk to the sand dunes and beaches of Maspalomas and Playa del Ingles and close to public transport links.

Hotel is nice. Amazing location right on the dunes. Food provision and pools are excellent and the staff were great. Lots of the rooms overlook the entertainment area which make it very noisy until 10.30pm but the hotel were good about moving us to a quieter room. A few things need updating a little, the decor is a bit tired in places and a few broken sunbeds etc but on the whole it was a great place for a family holiday.

Hotel is nice. Amazing location right on the dunes. Food provision and pools are excellent and the staff were great. Lots of the rooms overlook the entertainment area which make it very noisy until 10.30pm but the hotel were good about moving us to a quieter room. A few things need updating a little, the decor is a bit tired in places and a few broken sunbeds etc but on the whole it was a great place for a family holiday.

Booked the cheapest room for one week in February to get away from Swedish winter. Price was mid-range, but the room was better than expected, even got some ocean view even though it was not advertised. Top 3 all inclusive foods I have had. The Asian and Mexican evenings was reallly really good. Pool area was nice as well. Only bad thing was the gym which was really poor…

Booked the cheapest room for one week in February to get away from Swedish winter. Price was mid-range, but the room was better than expected, even got some ocean view even though it was not advertised. Top 3 all inclusive foods I have had. The Asian and Mexican evenings was reallly really good. Pool area was nice as well. Only bad thing was the gym which was really poor…

This is not a 4 star hotel and photos are misleading and deceiving, I would give it a 3 star at a push. I only booked this hotel because it had a splash area for children, however, the water was freezing cold and area got jam packed with not enough loungers. The hotel is in major need of renovation, there are rotten doors everywhere, paint is peeling off the walls, the shower is a danger to everyone as it goes from very hot to cold without any control, water pressure is very low. The food in the restaurant is luke warm at best, tasteless and out of 4 days I have been there, I was sick on 2. There is very little choice and what is there is dry or uncooked. This felt like a cheap canteen and definitely not worth the money. The food court during the day had very little choice and it is self service making me doubt of the food safety as children were constantly touching the food and the storage of the food raises questions as well. The pool area is cramped, slippery and with broken tiles all over, making it dangerous for children and adults alike. I will be writing to the hotel group directly as I am not happy for the services and the false advertising. People are asked on check out to give a 5star review in exchange of a drink, so be wary of all good reviews.

This is not a 4 star hotel and photos are misleading and deceiving, I would give it a 3 star at a push. I only booked this hotel because it had a splash area for children, however, the water was freezing cold and area got jam packed with not enough loungers. The hotel is in major need of renovation, there are rotten doors everywhere, paint is peeling off the walls, the shower is a danger to everyone as it goes from very hot to cold without any control, water pressure is very low. The food in the restaurant is luke warm at best, tasteless and out of 4 days I have been there, I was sick on 2. There is very little choice and what is there is dry or uncooked. This felt like a cheap canteen and definitely not worth the money. The food court during the day had very little choice and it is self service making me doubt of the food safety as children were constantly touching the food and the storage of the food raises questions as well. The pool area is cramped, slippery and with broken tiles all over, making it dangerous for children and adults alike. I will be writing to the hotel group directly as I am not happy for the services and the false advertising. People are asked on check out to give a 5star review in exchange of a drink, so be wary of all good reviews.

Be aware it is a very family oriented hotel! Adults-only is only one floor. All inclusive trip but everything seemed a bit watered down. Buffet was good, lots of options and selections but everything tasted bland, like it was watered down. Service was nice and pool area was nice. Still, clean and a good location, close to the dunes.

Be aware it is a very family oriented hotel! Adults-only is only one floor. All inclusive trip but everything seemed a bit watered down. Buffet was good, lots of options and selections but everything tasted bland, like it was watered down. Service was nice and pool area was nice. Still, clean and a good location, close to the dunes.

Bed were great. Everything clean. The kids pool was cold and the main pool heated. Not so kid friendly though. The staff refused my 6 year old boy entry to the buffet, but allowed drunk adults to have glass by the pool.

Bed were great. Everything clean. The kids pool was cold and the main pool heated. Not so kid friendly though. The staff refused my 6 year old boy entry to the buffet, but allowed drunk adults to have glass by the pool.

Personnel polite

Personnel polite

Great all inclusive hotel with good access to the gay beach and the yumbo

Great all inclusive hotel with good access to the gay beach and the yumbo

staff friendly and helpful. good variety of food meals in an all inclusive package. hotel very clean and room however bathroom shower very poor state for a 4star. chip floor, water leaking outside the shower on the floor and out the room door. only to notice many other people have the same issue as we notice their room doors was leaking water from the shower to the carpet outside the passage. cocktails were crap. too sweet not worth it. sofa on our floor looked to be thrown out was disgusting. house keeping responded very efficiently to our request. there was no delay. balcony with a view was great. easy reach to exterior transport services and beach. lots of kids so maybe if you want no kids better to come here. swimming pool not that huge despite having several pools but majority cater for kids.

staff friendly and helpful. good variety of food meals in an all inclusive package. hotel very clean and room however bathroom shower very poor state for a 4star. chip floor, water leaking outside the shower on the floor and out the room door. only to notice many other people have the same issue as we notice their room doors was leaking water from the shower to the carpet outside the passage. cocktails were crap. too sweet not worth it. sofa on our floor looked to be thrown out was disgusting. house keeping responded very efficiently to our request. there was no delay. balcony with a view was great. easy reach to exterior transport services and beach. lots of kids so maybe if you want no kids better to come here. swimming pool not that huge despite having several pools but majority cater for kids.

It was a very nice stay. Super.

It was a very nice stay. Super.

Staff very helpful , great food choice . Very clean . Lovely hotel to stay at . I Would return

Staff very helpful , great food choice . Very clean . Lovely hotel to stay at . I Would return

Good location close to public transport and taxis,

Busy hotel with a small pool and limited facilities. There is no hot pool available in winter. If your flight is in the evening, you can't use the all-inclusive facilities after check-out. There is no towel service at the main pool; you have to go to the busy main reception to request a towel, which takes 20 minutes. Limited food options for vegetarians; all main dishes include meat, and the choices for vegetarians remain the same every day. The snack bar offers a limited selection, with options like burgers, sausages, and nuggets available all day. Good points; Animations and kids' parties were excellent, and the cleaning service was good.

Good location close to public transport and taxis,

Busy hotel with a small pool and limited facilities. There is no hot pool available in winter. If your flight is in the evening, you can't use the all-inclusive facilities after check-out. There is no towel service at the main pool; you have to go to the busy main reception to request a towel, which takes 20 minutes. Limited food options for vegetarians; all main dishes include meat, and the choices for vegetarians remain the same every day. The snack bar offers a limited selection, with options like burgers, sausages, and nuggets available all day. Good points; Animations and kids' parties were excellent, and the cleaning service was good.

Positive notes; good enough buffet, closeness to the dunes and the sea, good kids pool area (too cold to use though :( ) Negative; arrogant service at the reception. ”Can you clean our room? Yes. Why? 😂”, and other strange conflict seeking comments, never really had that in Spain ever before. Hotel is getting old, all tech is dated and you can feel it in the walls For a small fee, you can consider this hotel for a 3 star minus minus experience, dont expect it to be anything vlose to Riu Palace, Lopesan Baobab or similar

Positive notes; good enough buffet, closeness to the dunes and the sea, good kids pool area (too cold to use though :( ) Negative; arrogant service at the reception. ”Can you clean our room? Yes. Why? 😂”, and other strange conflict seeking comments, never really had that in Spain ever before. Hotel is getting old, all tech is dated and you can feel it in the walls For a small fee, you can consider this hotel for a 3 star minus minus experience, dont expect it to be anything vlose to Riu Palace, Lopesan Baobab or similar