It was our anniversary and they left us some amazing cupcakes in our room to say congrats, which was so lovely. They were also welcoming guests at check in with these ridiculously delicious warm cookies… I still dream about them. Bed was super comfy. The only thing I’d ask for improvement is to make the TV a smart tv, so that we can access our Netflix etc, but it’s not a big deal at all. The baked goods up for it

It was our anniversary and they left us some amazing cupcakes in our room to say congrats, which was so lovely. They were also welcoming guests at check in with these ridiculously delicious warm cookies… I still dream about them. Bed was super comfy. The only thing I’d ask for improvement is to make the TV a smart tv, so that we can access our Netflix etc, but it’s not a big deal at all. The baked goods up for it

Hotel was great, bed really comfortable, and the whole site was very clean. The breakfast was varied, but the hot food was a little cold unfortunately.

Hotel was great, bed really comfortable, and the whole site was very clean. The breakfast was varied, but the hot food was a little cold unfortunately.

Good hotel, but a long walk from the Custom House Elizabeth line station.

There was no fridge in the room to keep water or milk cold or any other drinks for that matter. All Hilton hotels should provide a fridge in the rooms i paid £195 a night for a deluxe room really not happy about that. I expected a fridge in my room and having to pay a charge to have food in my room not expectable. Also the lighting in the room and bathroom is bad. that needs looking at. We had people on the river with a drone looking in our room not good either. Also I told the cleaner that i did not need her to clean my room or empty the bin. To my surprise when I came back from restaurant to order food, I found her in my room why ? I already told her not to worry many times - if a customer says no then they should respect that.

Very friendly and helpful staff Clean and tidy and lovely lounge bar

Very friendly and helpful staff Clean and tidy and lovely lounge bar

Handy for London City airport. Food is pricey.

Handy for London City airport. Food is pricey.

Absolutely disappointed with the service and the condition of the room. Very bad odour in room and things were broken and missing. We spent the first 3 hours trying to get someone to come and sort these issues out. We asked for a change in room but the manager said no due to us booking though Expedia. He said if we booked directly through them then they wok

Absolutely disappointed with the service and the condition of the room. Very bad odour in room and things were broken and missing. We spent the first 3 hours trying to get someone to come and sort these issues out. We asked for a change in room but the manager said no due to us booking though Expedia. He said if we booked directly through them then they wok

The actual Hotel was ok and staff were friendly and the food was good. The room was small not an accessible room like it was meant to be, could not open a window on an extremely hot day. Bed was like a concrete slab. Bathroom sink had 3 cracks in it, shower overflowed and flooded bathroom floor and into bedroom. Room smelt of damp and mould. Road works all around the hotel and also next to Airport runway

The actual Hotel was ok and staff were friendly and the food was good. The room was small not an accessible room like it was meant to be, could not open a window on an extremely hot day. Bed was like a concrete slab. Bathroom sink had 3 cracks in it, shower overflowed and flooded bathroom floor and into bedroom. Room smelt of damp and mould. Road works all around the hotel and also next to Airport runway

Lovely stay, even got warm cookies on arrival

Lovely stay, even got warm cookies on arrival

The aircon was loud and impossible to turn off. I called down to reception who said it would turn off by itself but it did not. It was like being next to an airplane taking off all night, so I didn’t sleep at all. I usually like DoubeTrees so this was a huge disappointment. Service was friendly though.

The aircon was loud and impossible to turn off. I called down to reception who said it would turn off by itself but it did not. It was like being next to an airplane taking off all night, so I didn’t sleep at all. I usually like DoubeTrees so this was a huge disappointment. Service was friendly though.

I really enjoyed my stay - my room was nice and comfy. The service was fantastic and the cleaning of the rooms just as well. And a big plus that it’s all environment friendly. I could definitely come back another time.

I really enjoyed my stay - my room was nice and comfy. The service was fantastic and the cleaning of the rooms just as well. And a big plus that it’s all environment friendly. I could definitely come back another time.

Very uncomfortable bed, bathroom dated.

Very uncomfortable bed, bathroom dated.

Friendly staff, easy check in, great location with easy access to transport into Central London

Friendly staff, easy check in, great location with easy access to transport into Central London

Staff fantastic

Staff fantastic

Comfortable as usual.

Comfortable, but room quote small. But did what we needed.

Comfortable, but room quote small. But did what we needed.

Overall ease checking in and out. Used restaurant and bar with excellent service. If we're in the area we will definitely use this hotel again!

Overall ease checking in and out. Used restaurant and bar with excellent service. If we're in the area we will definitely use this hotel again!

Comfortable stay