It was a pleasure to stay at Novotel, the staff was very healpful and pleasant.

It was a pleasure to stay at Novotel, the staff was very healpful and pleasant.

Good hotel in downtown- customer service very good - if u decide to go out at night , just take Uber and please be careful of your phone

Good hotel in downtown- customer service very good - if u decide to go out at night , just take Uber and please be careful of your phone

I had hoped a big hotel like this would get me in early. Nope Crappy room assignment too. Safe didnt work. Key card rarely worked in elevator. Not sound proof. Dirty towels. Thin pillows. Basic room. 70 years old. Slats over windows. Homeless all over. Sadly, this may be the best hotel in the area.

I had hoped a big hotel like this would get me in early. Nope Crappy room assignment too. Safe didnt work. Key card rarely worked in elevator. Not sound proof. Dirty towels. Thin pillows. Basic room. 70 years old. Slats over windows. Homeless all over. Sadly, this may be the best hotel in the area.

good

good

Water leaking from bathroom ceiling on electrical. Staff said it’s safe and never changed our room. Beds were horrible have a back ache now.

Water leaking from bathroom ceiling on electrical. Staff said it’s safe and never changed our room. Beds were horrible have a back ache now.

The property is older. Windows are not clean. The bathroom sink was cracked. There was a water leak from the bathroom wall. The best aspect was breakfast- lots of choices and very good service.

The property is older. Windows are not clean. The bathroom sink was cracked. There was a water leak from the bathroom wall. The best aspect was breakfast- lots of choices and very good service.

Breakfast was great! Lot of choices The hotel is a little old and you see it. Bed was comfortable. Wifi was good

Breakfast was great! Lot of choices The hotel is a little old and you see it. Bed was comfortable. Wifi was good

This hotel shouldnt be recommended for now. Huge issues with air condtioning, maintenenace, etc. Mildew on the ceilings of my suite, hot as hell. Cant charge anything to your room. You have tobwalk with your credit card or cash within the hotel. Ridiculous!. Ive never experienced this before. Even room service you have to pay upon delivery. It has seen better days. Great history behind it, queens, presidents, mivie stars stayed here back in the 1950s. But now its not a place i would go back to or recommend. The location is very dangerous. Cant just walk out for a stroll.

This hotel shouldnt be recommended for now. Huge issues with air condtioning, maintenenace, etc. Mildew on the ceilings of my suite, hot as hell. Cant charge anything to your room. You have tobwalk with your credit card or cash within the hotel. Ridiculous!. Ive never experienced this before. Even room service you have to pay upon delivery. It has seen better days. Great history behind it, queens, presidents, mivie stars stayed here back in the 1950s. But now its not a place i would go back to or recommend. The location is very dangerous. Cant just walk out for a stroll.

The hotel is very old and needs upgrades. The personnel in Front Desk is extremely slow.

The hotel is very old and needs upgrades. The personnel in Front Desk is extremely slow.

Great hotel, close to everything, safe area friendly staff. Great breakfasts and bar.

Great hotel, close to everything, safe area friendly staff. Great breakfasts and bar.

Ok

Ok

ok

ok

The reception staff was very cold and refused to serve me because I did not speak Portuguese. I thought that was unprofessional as he did not offer to get me sorted. This is the first of many visits for me to get underserved this way. Otherwise, it is my go-to place in SP. I will return again.

The reception staff was very cold and refused to serve me because I did not speak Portuguese. I thought that was unprofessional as he did not offer to get me sorted. This is the first of many visits for me to get underserved this way. Otherwise, it is my go-to place in SP. I will return again.

Staff was friendly and helpful. The room was clean and spacious. The hotel restaurant was open late and the quality of food was all right. the location is walking distance to the old town.

Staff was friendly and helpful. The room was clean and spacious. The hotel restaurant was open late and the quality of food was all right. the location is walking distance to the old town.

CONS: Air Conditioning (AC) did not work for 2 days. Bed is very uncomfortable and feels like cheap quality mattress. Horrible Guest Policy - No visitors (Friends, Families or people you meet) allowed unless they register and pay a fee right then and there. No power outlets near the bed, and all are only 220V (Most US items are 120V). Exterior windows are extremely dirty and have shutters so you have a limited view. PROS: Junior Suite is very cute and spacious. Best Breakfast out of all the hotels I stayed at in Sao Paulo. Excellent Internet (Was the only hotel I stayed in Sao Paulo that had great consistent internet). Most of the Staff was extremely kind and polite (Manager Vanessa was extremely professional, understanding and polite!) Bathroom's are nice, Shower has excellent water pressure, and great quality shampoo and conditioner.

CONS: Air Conditioning (AC) did not work for 2 days. Bed is very uncomfortable and feels like cheap quality mattress. Horrible Guest Policy - No visitors (Friends, Families or people you meet) allowed unless they register and pay a fee right then and there. No power outlets near the bed, and all are only 220V (Most US items are 120V). Exterior windows are extremely dirty and have shutters so you have a limited view. PROS: Junior Suite is very cute and spacious. Best Breakfast out of all the hotels I stayed at in Sao Paulo. Excellent Internet (Was the only hotel I stayed in Sao Paulo that had great consistent internet). Most of the Staff was extremely kind and polite (Manager Vanessa was extremely professional, understanding and polite!) Bathroom's are nice, Shower has excellent water pressure, and great quality shampoo and conditioner.

a list of things i didnt like, nothing i liked. would not go back.

a list of things i didnt like, nothing i liked. would not go back.