Hotels.com rewards said i can get a late checkout for free if available. I checked and it was available however the hotel wanted to charge me 25Euros for 2 hours Air con did not work, instead of cooling it heated the room (I checked the settings) Breakfast was awful and cold, not even a little buit warm despite me being there at 7:40 ten minutes after it opened so the food was put out cold I think hotels.com need to review their marketing for this property because your status with hotels.com means nothing to them. The room itse;f was nice and the bed was comfortable other than the temperature that the air con didn't help with

We wanted a quiet couples hotel and really enjoyed our stay here. Couples wise, it was mainly retired people so not noisy. There was plenty of choice at breakfast although not always piping hot - a buffet never is. Our room was spotless, comfy and well equipped. We were surprised that (bearing in mind we had a coffee machine) we were not given replacement capsules - these were to purchase. Beds were very comfy, pillows are foam and firm (for those that need to know). We added the VIP access for a small room offering drinks and snacks which worked well for us. Would we stay here again - we absolutely would! Excellent value - lovely staff and a five min walk from the train station. Thank you

Nice room with small balcony - great bathroom and nice linens. Downsides : no English language channels on TV. In room kettle but only offering tea. Lobby bar not staffed during advertised open hours

We recently returned from our fifth visit to AluaSoul Costa Málaga in Torremolinos, and I'm thrilled to share that our experience was nothing short of fantastic, consistent with our previous stays. From the moment we arrived, we were greeted with warmth and hospitality that made us feel right at home. The staff at AluaSoul Costa Málaga are genuinely friendly and go out of their way to ensure guests have everything they need for a perfect stay. The hotel itself boasts excellent facilities that cater to all kinds of travelers. Whether you're looking to relax by the pool, enjoy a meal in the restaurant, or stay active in the fitness center, AluaSoul Costa Málaga has you covered. We found everything to be impeccably clean and well-maintained, which speaks volumes about the dedication of the staff. One of the standout features of this hotel is its ideal location. Nestled near the heart of Torremolinos, guests have easy access to a variety of shops, cafes, and restaurants. The charm of the town is just a short walk away, offering a glimpse into the local culture and lifestyle. Moreover, the hotel is conveniently located just 5 minutes from the train station, making it incredibly easy to explore the surrounding area or venture further afield. For us, the proximity to the beach was a major plus. The sandy shores and crystal-clear waters of Torremolinos are just a stone's throw away, allowing for spontaneous beach outings whenever the mood strikes. It's the perfect spot for anyone

Another great short break as we live locally. Central location for everything. Service always friendly and efficient. Rooms have everything you need. One suggestion: enable change of language on TV remote control would be good.

Very average hotel. Location is ok, price is not bad

We had a lovely holiday in this holiday. The sea view rooms are must, as even in January balcony was proper sun trap. I would say that the hotel was value for money, but eventough it has all 4 start ammenities things seem bit cheaply done. Like bits of the room are fixed with tape or bathroom fixings are just not that well done. You don’t get free coffee, but you do get couple of tea bags, kettle and a fridge. Non of that really bothered us, but a thing we struggled with was how thin the walls were. You could hear neighboring rooms talk word by word, go to toilet etc. Because the hotel was really cheap and we had ear blugs we enjoyed our stay.

Hotel was very nice and professional feeling, was greeted promptly and offered champagne after check in. Had major issues with parking, confusing instructions and felt unsafe in parking garage, got lost and almost couldn’t find the way back to the hotel. Room was nice and clean but had an issue with temperature in the room, it was winter by the time we went but room was very hot. Tried turning on AC but it was not working correct at all, we put it on the cool setting but it continued to blow out hot air.

Fantastic price for a 4 star hotel more like 5 star because of the staff really helpful great breakfast as well and an upgrade as well can’t believe the price I paid for it so cheap

Nice hotel close to train station and beach. Easy acces to Malaga and Fuengirola. Recomended to have My Favorite Club room.

Lovely bed and pillows . But the location wasn’t very nice in the part town it was located . Lovely pool but by 3.00pm most of the area was in the shade .

Had a lovely stay. Staff all very nice. Would stay here again

We met Paula at check-in. She has excellent customer service going around all areas of the hotel and making sure everything was working at high level. Always showing a pleasant smile making our stay a very good one.

We had to wait more than an hour from the check in time 2pm in order the room to be ready and clean. This was a time wasting and we hadn’t been offered absolutely nothing not even a coffee or water, we had to leave and go and wait to a coffee shop nearby. The response we got from the reception was that the check in is from 2pm and it can be later than that. Is this a response from a 4star hotel? And the room should have be ready at 2pm if the check in is from 2pm. We are travellers all around the world and we didn’t had to wait more than an hour from the expected check in time. As we had paid half board, we had also included dinner to our 5day reservation which was also not very impressing for a 4star hotel. Mostly fried cheap options and very limited meat/protein dishes,all the evening buffets the same. Really not impressed, today we continued as planned our accommodation and moved to another hotel which was cheaper and closer to the beach area, but the treatment the hospitality, food and service are much better.

Excellent property, excellent location. Within walking distance of everything. Lovely breakfast and nice swimming pool & bar

This hotel was exceptionally brilliant. Location fantastic, 5 min walk from train station, 15 min walk to beach and 5 min walk to centre of town for all restaurants, bars and shops. The air conditioning in hotel and rooms is brilliant

Nice room with modern amenities.

Short staffed, glasses and plates often dirty, two-class guests (Myfavourite club and normal), AC did not work properly inside the room, loud. All in all more a solid 3 star hotel.

Check in wasnt available till 3 for the premium room. No water or mini bar stocked on arival had to ask for it. Air con mediocre. Shower pressure dismal. Receptionist knew how to shrug her shoulders and blame others

When I arrived at around 6.30pm I went to my room to take a shower no hot water ,I was not informed the hot water was out it was another guest that told me , and another told me it was out the day before , not good , why would you do maintenance on it when your customers are returning from the beach

We liked almost all parts of our stay, but it was too hot at night so we didn’t sleep well. We put the air on and lowered the temperature but it didn’t cool the room.

Good location, very close to bars and the beach. The hotel has a nice pool and breakfast was quite nice as well

Location brilliant. Rooms spotless, and attended to daily. Staff friendly. Reception staff very helpful. Food very disappointing, basically very poor choice and similar food presented daily. Breakfast very poor, selection of fruit practically non existent for a Spanish destination, at the most, two types of fresh fruit, ( mostly two types of melon)and canned mixed fruit used every single day. Desserts were also repeated daily with same two types of fresh fruit on offer ( apples and pears)Definitely not to be recommended for half/ full board as we ate our meals in other restaurants after the first day.

Overall it was a good stay. Recently renovated and well kept. Staff is polite and especially cleaning staff excells. There are a few points of improvement though: The balcony in the Your Favourite Club Junior Suite is large and with two sides. In order to make use of it you have to move the furniture though. It's not hard to do as the furniture consists of three chairs and a small table - but it doesn't match the terrass too well. With such and impressive balcony one could really make improvment in furnishing it and get a better feel for it. Also the drains in the shower is a bit slow. The information lacks a bit here and there. Breakfast and dinner is really a guessing game. No one is around to assist you and at times the room is quite a mess of people, sounds and confused guests. It took me the whole stay to figure out that there were actually tables reserved for MFC. The information overall in regards to room, bar and MFC lounge could do with a bit of improvement I think. But all in all I had a comfortable stay. A tip I can pass on is to visit the beach walk in the day and the town (where the hotel is) at night. Theres definitly a shift of acitvity between them at 5 pm :)

Great location in the center of Torremolinos. Perfect for night life and restaurants. Recently renovated

Been here once before in 2019 . Liked it then . The website says its family friendly with a free bus to beach . There was no bus. Find the walk back up too much. Must say the food was lovely BUT almost same thing every day . There is an issue with the best sunloungers reserved for special guests so that there are people who cant get lounger when there are lots available . . Would be nice to not have to pay for water with meals.

Some of the staff were very nice. The location is fantastic. The rooms are simple. The beds have wheels on so they can tip up if you sit on the end of them On check in we were not told any information apart from the room number. We didn't know when or where the meals were, had to figure out how to connect to wi-fi ourselves etc