No hot water small rooms rude staff

No hot water small rooms rude staff

I think that the property and the infrastructure are excellent, understanding the category of the hotel and the cost, I have no complaints, it just needs a little more character in the hotel in terms of the service, but I have no complaints.

I think that the property and the infrastructure are excellent, understanding the category of the hotel and the cost, I have no complaints, it just needs a little more character in the hotel in terms of the service, but I have no complaints.

When I arrived at the front desk there were that gentleman from Venezuela, he said his name was Miguel, but another coworker said his name is bili. He was rude, disrespectful to me and some one who went there with me. I told him I needed a room with clean as my sinus was killing me, he sent me to a room with mold

This property is terrible it needs major repairs, their rooms are not well maintained nor clean, their bathroom needs major reconstruction their equipment is very dirty and old

When I arrived at the front desk there were that gentleman from Venezuela, he said his name was Miguel, but another coworker said his name is bili. He was rude, disrespectful to me and some one who went there with me. I told him I needed a room with clean as my sinus was killing me, he sent me to a room with mold

This property is terrible it needs major repairs, their rooms are not well maintained nor clean, their bathroom needs major reconstruction their equipment is very dirty and old

I booked a one-night stay at this hotel, but by midnight, there was a major electrical issue. The elevator filled the hallway with smoke and began operating erratically, opening and closing while the power flickered. I grabbed my belongings and left the fourth floor room I was in as quickly as possible. Eventually, the lights went out completely, and smoke filled all the floors. All of us guests requested a refund, but the manager refused, leading to a situation where some guests were ready to fight. The manager raised his voice and displayed a complete lack of professionalism towards the guests. He even told me at 3 a.m. that I had already enjoyed my stay. I had booked through Expedia, which tried to contact the hotel to approve the refund, but the hotel never responded. Now, Expedia says I won't get a refund. Even the firefighters had to come to assist a handicapped guest trapped in his room on the upper floors. I left the place around 4 a.m., never having slept because the situation was that dangerous.

I booked a one-night stay at this hotel, but by midnight, there was a major electrical issue. The elevator filled the hallway with smoke and began operating erratically, opening and closing while the power flickered. I grabbed my belongings and left the fourth floor room I was in as quickly as possible. Eventually, the lights went out completely, and smoke filled all the floors. All of us guests requested a refund, but the manager refused, leading to a situation where some guests were ready to fight. The manager raised his voice and displayed a complete lack of professionalism towards the guests. He even told me at 3 a.m. that I had already enjoyed my stay. I had booked through Expedia, which tried to contact the hotel to approve the refund, but the hotel never responded. Now, Expedia says I won't get a refund. Even the firefighters had to come to assist a handicapped guest trapped in his room on the upper floors. I left the place around 4 a.m., never having slept because the situation was that dangerous.

Staff was horrible breakfast included and they still charged for the milk for th coffee

Staff was horrible breakfast included and they still charged for the milk for th coffee

Good price-qualkty. Great location

Good price-qualkty. Great location

Great people

Super cool . Location

Super cool . Location

Great people

Very good location near zonal la colonial many things eround but the hotel is run-down not very clean visual mold all over-the-top too many broken down items inside the establishment renovation needed but tge staffs very friendly and helpful uf help needed.

Very good location near zonal la colonial many things eround but the hotel is run-down not very clean visual mold all over-the-top too many broken down items inside the establishment renovation needed but tge staffs very friendly and helpful uf help needed.

Let’s start of by saying that I rented a room for two people and they gave me the smallest room in the hotel , you can’t barely walk in the room the bathroom was literally like arm reach from the bed . the room door had a a crack on it , when i notified the front desk they didn’t do anything about it so basically anyone can look in my room . Second you will get the same breakfast everyday , cold ham and cheese sandwich and if you get there early enought you’ll get damn scrambled eggs . the coffee is really small and if you want more there is a charge . I asked for sunny side eggs and they told me there was an extra charge and when i told them it was the same thing as if they making scramble eggs and they literally told me no unless i paid extra . IF YOU STAY HUNGRY YOU HAVE TO PAY FOR A PLATE . When they cleaned my room they took my cover and they never gave it back to me , when i when to the front desk to ask for it they gave me an extra blanket, I told them i didn’t want a blanket i want the covers and they told me that the hotel was full and they didn’t have one for me . that was annoying. the wifi is horrible. The only nice thing they have there is the pool which is in a heart shape . I DO NOT RECOMMEND THIS PLACE .

Let’s start of by saying that I rented a room for two people and they gave me the smallest room in the hotel , you can’t barely walk in the room the bathroom was literally like arm reach from the bed . the room door had a a crack on it , when i notified the front desk they didn’t do anything about it so basically anyone can look in my room . Second you will get the same breakfast everyday , cold ham and cheese sandwich and if you get there early enought you’ll get damn scrambled eggs . the coffee is really small and if you want more there is a charge . I asked for sunny side eggs and they told me there was an extra charge and when i told them it was the same thing as if they making scramble eggs and they literally told me no unless i paid extra . IF YOU STAY HUNGRY YOU HAVE TO PAY FOR A PLATE . When they cleaned my room they took my cover and they never gave it back to me , when i when to the front desk to ask for it they gave me an extra blanket, I told them i didn’t want a blanket i want the covers and they told me that the hotel was full and they didn’t have one for me . that was annoying. the wifi is horrible. The only nice thing they have there is the pool which is in a heart shape . I DO NOT RECOMMEND THIS PLACE .

The staff provide average service, but the condition of the hotel was not great: the room was 3 out of 10, the bed was uncomfortable, the bathroom was filthy, there was not room service to clean the room and do the bed, the pool was 3 out 10.

The staff provide average service, but the condition of the hotel was not great: the room was 3 out of 10, the bed was uncomfortable, the bathroom was filthy, there was not room service to clean the room and do the bed, the pool was 3 out 10.

Clean, very close to colonial area.

Clean, very close to colonial area.

I dont recommend nobody this cheap hotel. Staff is very unfriendly THEY TREAT YOU LIKE TRASH.., wifi doesnt work I had to buy a local card for data and to communicate with family. The tv had only 1 channel.. No roomservice during our stay... NEVERRRR EVER AGAIN TO THIS RENACER HOTEL

I dont recommend nobody this cheap hotel. Staff is very unfriendly THEY TREAT YOU LIKE TRASH.., wifi doesnt work I had to buy a local card for data and to communicate with family. The tv had only 1 channel.. No roomservice during our stay... NEVERRRR EVER AGAIN TO THIS RENACER HOTEL

It’s a nice plays

All good

All good

Pleasant staff and cooperative. Have visited numerous times. They should give up on trying to establish a Restaurant. Breakfast is dreadful. They should keep the cafeteria near the pool for beer, etc. and light food. Security is good, feel safe and is in a great area. Carlos the manager runs a tight ship.