The lobby is very nice and it feels like a resort. Our room is very big. It has two double beds and two tatami beds. The tatami bed area could be closed if you would like to have privacy. There are 3 sinks (two are in the washroom and one is in the room), so 4 of us did not have to fight for the sinks. The front desk staffs were so friendly that they were willing to help you with anything. Onset is very nice as well. Both breakfast and dinner were wonderful and had many choices. The dinner area is quite big, we never need to worry about finding a table even if there were many people there. We loved this property.

The lobby is very nice and it feels like a resort. Our room is very big. It has two double beds and two tatami beds. The tatami bed area could be closed if you would like to have privacy. There are 3 sinks (two are in the washroom and one is in the room), so 4 of us did not have to fight for the sinks. The front desk staffs were so friendly that they were willing to help you with anything. Onset is very nice as well. Both breakfast and dinner were wonderful and had many choices. The dinner area is quite big, we never need to worry about finding a table even if there were many people there. We loved this property.

Beautiful surroundings, good service and great dinner.

Beautiful surroundings, good service and great dinner.

The hotel was fine.

The hotel was fine.

The suit for 3 persons was huge. Extra toilet and bathroom was an unexpected luxury. The onsen facilities were very good. We will consider visiting again when we visit Hakone again

The suit for 3 persons was huge. Extra toilet and bathroom was an unexpected luxury. The onsen facilities were very good. We will consider visiting again when we visit Hakone again

We stayed in the South Bldg. and we had to walk back and forth between the South and North Bldgs. It was hard for my mother who was on the wheelchair. The room was old and did not look like the website. Though the hot spring was excellent, and the meals were awesome.

We stayed in the South Bldg. and we had to walk back and forth between the South and North Bldgs. It was hard for my mother who was on the wheelchair. The room was old and did not look like the website. Though the hot spring was excellent, and the meals were awesome.

The airconditioner is not cold. There is a bad sewage smell coming from the toilet.

The airconditioner is not cold. There is a bad sewage smell coming from the toilet.

Room smelled like it was an old smoking room.

Room smelled like it was an old smoking room.

Nice place and locy good

Nice place and locy good

This hotel appears to boast many amenities and has a very nice, modern lobby. However, it's all for show. The rooms themselves are old. Our room was too warm and the thermostat didn't work. Also our room was supposed to be for 3 adults yet there were only 3 plugs available in the entire room (i.e. you can only plug in a total of 3 devices at a time). It was also strange that they could only provide us with one key, again for a room with 3 adults. Furthermore, all extra amenities in the hotel come with a charge, even table tennis!!! The only included activity is the public bath, except for most of the massage machines there which also come with a fee. Overall the stay was still passable since the room was clean and staff were courteous.

This hotel appears to boast many amenities and has a very nice, modern lobby. However, it's all for show. The rooms themselves are old. Our room was too warm and the thermostat didn't work. Also our room was supposed to be for 3 adults yet there were only 3 plugs available in the entire room (i.e. you can only plug in a total of 3 devices at a time). It was also strange that they could only provide us with one key, again for a room with 3 adults. Furthermore, all extra amenities in the hotel come with a charge, even table tennis!!! The only included activity is the public bath, except for most of the massage machines there which also come with a fee. Overall the stay was still passable since the room was clean and staff were courteous.

Restaurant was expensive but we found great local restaurants within walking distance. Nice and close location to cable cars and pirate ship.

Restaurant was expensive but we found great local restaurants within walking distance. Nice and close location to cable cars and pirate ship.

Western-Japanese room was very spacious for a family of 5. Bathroom in the room was ok. The big spa (onsen) was great! Breakfast (buffet style) was nice also.

Western-Japanese room was very spacious for a family of 5. Bathroom in the room was ok. The big spa (onsen) was great! Breakfast (buffet style) was nice also.

Great hospitality. Room a bit old.

Great hospitality. Room a bit old.

Good service, great food and hot spring bath. Large room with good facilities - close to tourist attractions

English agility is ok but can be better

English agility is ok but can be better

Nice place with good amenities, helpful staff. Good vacation place for families.