A beautiful property but poor service. No one answers the phone and when we went in person to ask for more coffee, cream and sugar, the staff member went to a cupboard and laid things on the floor as he took them out and then just handed them to us. Also, the robes were worn out and ratty - i would not have a robe like that in my closet! The property itself was nicely cared for - the fire garden was lovely. The grounds beautiful. The restaurant very nice - food ok fare for a golf course.

The property and rooms are absolutely gorgeous, but definitely would not take what is said in advertisements that they offer. The rooms were not cleaned at all, the services is extremely lacking in many areas. Poorly ran for a luxury place and the prices you pay.

The property and rooms are absolutely gorgeous, but definitely would not take what is said in advertisements that they offer. The rooms were not cleaned at all, the services is extremely lacking in many areas. Poorly ran for a luxury place and the prices you pay.

Rooms were extremely dirty ! Didn’t seem like they had been actually cleaned between guests , can’t contact staff over phone . Staff makes promises to come clean rooms and then nothing is ever done or fixed .

Rooms were extremely dirty ! Didn’t seem like they had been actually cleaned between guests , can’t contact staff over phone . Staff makes promises to come clean rooms and then nothing is ever done or fixed .

Amazing location on the ridge overlooking the lake and delta. Rooms were very clean and modern.

Amazing location on the ridge overlooking the lake and delta. Rooms were very clean and modern.

View and golf experience was great

View and golf experience was great

The property is beautiful and the room was spacious. Unfortunately check in didn’t go well. The gentleman was very rude and acted annoyed. Also, we had no body soap in the shower. We called the front desk (before 10 PM) and no one answered.

The property is beautiful and the room was spacious. Unfortunately check in didn’t go well. The gentleman was very rude and acted annoyed. Also, we had no body soap in the shower. We called the front desk (before 10 PM) and no one answered.

Beautiful views from the balconies. Rooms are stately and comfortable. The safe nor remote worked. Housekeeping has to be requested so plan ahead to have them do towel and garbage swaps. The check in desk is in the pro shop and one fellow has like three jobs so he’s pretty stretched! The chef in the restaurant served excellent meals. Service in the restaurant was also excellent.

Beautiful views from the balconies. Rooms are stately and comfortable. The safe nor remote worked. Housekeeping has to be requested so plan ahead to have them do towel and garbage swaps. The check in desk is in the pro shop and one fellow has like three jobs so he’s pretty stretched! The chef in the restaurant served excellent meals. Service in the restaurant was also excellent.

Loved it, staff was so lovely! Beautiful place.

Overall modern place with nice views. We stayed for three nights and they only do housekeeping every three days so we didn’t get housekeeping once throughout our stay. Housekeeping comes around 2-4pm to do the rooms and so we had to ask for extra towels and stuff when they came. You drive through a golf course to get here. There’s a headwaters lodge that you have to go in to check in and there’s staff regularly in there who can address your issues rather than calling and leaving a message to idk who. No room service as no menu noted. No frills grocery store nearby. Wasp season is brutal. The worst part of our stay was capturing and releasing a wasp EVERYDAY in our stay from our room. I’m sure I screamed everyday from the scare of a wasp who somehow got in our room. We cleaned up SIX spiders. They use Rocky Mountain soap company products. They have outdoor blankets and robes. The pillows are soft and flatten into a pancake so no support. There’s a private outdoor deck to each room which is nice for breakfast with views but again wasps and spiders. No mosquitoes thankfully. There’s an outdoor fire pit that you can turn on with a push of a button. They have a restaurant but the food looks like pub food. Ten mins to invermere. Overall ok stay. Could have been ten/ten with more housekeeping and less wasps. Spiders happen. You will need a car to get in/out of this place. You can cast your shows on their TV. Can hear kids running next door.

Overall modern place with nice views. We stayed for three nights and they only do housekeeping every three days so we didn’t get housekeeping once throughout our stay. Housekeeping comes around 2-4pm to do the rooms and so we had to ask for extra towels and stuff when they came. You drive through a golf course to get here. There’s a headwaters lodge that you have to go in to check in and there’s staff regularly in there who can address your issues rather than calling and leaving a message to idk who. No room service as no menu noted. No frills grocery store nearby. Wasp season is brutal. The worst part of our stay was capturing and releasing a wasp EVERYDAY in our stay from our room. I’m sure I screamed everyday from the scare of a wasp who somehow got in our room. We cleaned up SIX spiders. They use Rocky Mountain soap company products. They have outdoor blankets and robes. The pillows are soft and flatten into a pancake so no support. There’s a private outdoor deck to each room which is nice for breakfast with views but again wasps and spiders. No mosquitoes thankfully. There’s an outdoor fire pit that you can turn on with a push of a button. They have a restaurant but the food looks like pub food. Ten mins to invermere. Overall ok stay. Could have been ten/ten with more housekeeping and less wasps. Spiders happen. You will need a car to get in/out of this place. You can cast your shows on their TV. Can hear kids running next door.

Loved it, staff was so lovely! Beautiful place.

It was a very beautiful veiw, the room was very very nice. Customer service was awesome. We loved staying there.

It was a very beautiful veiw, the room was very very nice. Customer service was awesome. We loved staying there.

Had to wait and hour when we got there because check in was an hour and then when the time was up the room wasn’t ready had to wait another hour for it to be ready. It was a very nice room once we got it. Slow service in dinning room food wasn’t the best. We had better but we had worse aswell.

Nice property. Rooms are spacious. Beds are comfortable. Enjoyed our stay. Definitely will stay in this property again

Nice property. Rooms are spacious. Beds are comfortable. Enjoyed our stay. Definitely will stay in this property again

Had to wait and hour when we got there because check in was an hour and then when the time was up the room wasn’t ready had to wait another hour for it to be ready. It was a very nice room once we got it. Slow service in dinning room food wasn’t the best. We had better but we had worse aswell.

Overall a very nice room, albeit with some shortcomings. No ice in the rooms or nearby… you have to walk ~150 yards one way to the nearby golf clubhouse to ask a staff member for ice. The restaurant is open for breakfast only on weekends; the nearest alternative is about a 10 minute drive away. The room HVAC provided insufficient cooling (unit was on all night, set to 18°C, and the actual room temperature remained at 21.5°. All this, while the outside temperature was below 18°. Only other option to lower the temperature would be to open the sliding patio door, but that would be a safety concern as room was on ground level. The internet was far too slow. The TV cable package was extremely minimal (could not watch the CFL or MLB games in room). On the positive side, the room was spacious; the sheets, pillows and towels were all excellent. The views of the valley and area around the hotel are quite beautiful.

Overall a very nice room, albeit with some shortcomings. No ice in the rooms or nearby… you have to walk ~150 yards one way to the nearby golf clubhouse to ask a staff member for ice. The restaurant is open for breakfast only on weekends; the nearest alternative is about a 10 minute drive away. The room HVAC provided insufficient cooling (unit was on all night, set to 18°C, and the actual room temperature remained at 21.5°. All this, while the outside temperature was below 18°. Only other option to lower the temperature would be to open the sliding patio door, but that would be a safety concern as room was on ground level. The internet was far too slow. The TV cable package was extremely minimal (could not watch the CFL or MLB games in room). On the positive side, the room was spacious; the sheets, pillows and towels were all excellent. The views of the valley and area around the hotel are quite beautiful.

Best best best experience ever

Best best best experience ever

Gorgeous rooms, nothing is in walking distance.

Gorgeous rooms, nothing is in walking distance.

Golf course property with countryside outlook. Spacious rooms. Having a car is important as the town centre is a 10 minute drive away.

Golf course property with countryside outlook. Spacious rooms. Having a car is important as the town centre is a 10 minute drive away.

A great room for seniors