Hotel is under complete renovations. Our room was an old one, smelled of mold. They quickly moved us to a new room. No toilet paper holders, phone, hair dryers bit the beds were very comfortable. Will try again when they’re finished renovating.

Hotel is under complete renovations. Our room was an old one, smelled of mold. They quickly moved us to a new room. No toilet paper holders, phone, hair dryers bit the beds were very comfortable. Will try again when they’re finished renovating.

It was absolutely disgusting, smells horrible and there were stains everywhere

I would say that online is all lies. It says it is nice clean and up to date but it is far from it. They are remodeling it at the moment and did not specify that until check in. We haf no other choice but to stay as my aunt was having surgery. No changing and no helping with rooms. Room was ok but bed was like sleeping on a board.

Hotel was under renovations. Understandable to have some noises. We did get a room with a broken door and handles for shower head came of the wall shower head need to be replaced and when maintenance came to look at what we needed done he didn’t close our door correctly so it was open when we got back. Thank God nothing was stolen.

Hotel was under renovations. Understandable to have some noises. We did get a room with a broken door and handles for shower head came of the wall shower head need to be replaced and when maintenance came to look at what we needed done he didn’t close our door correctly so it was open when we got back. Thank God nothing was stolen.

Handicap accessible room had tub with handrails. Not accessible walk in shower. A shower seat blocked the door creating a hazard if a disabled person on walker or wheelchair tried to enter bathroom. Sofa was worn and cushions were obviously no longer supportive. A disabled person would not be able to get up if they sat down. I would not consider an ADA room.

Handicap accessible room had tub with handrails. Not accessible walk in shower. A shower seat blocked the door creating a hazard if a disabled person on walker or wheelchair tried to enter bathroom. Sofa was worn and cushions were obviously no longer supportive. A disabled person would not be able to get up if they sat down. I would not consider an ADA room.

Bed was stiff but, everything else was fine

Bed was stiff but, everything else was fine

It was close to the things I needed to get done when I was in San Angelo

It was close to the things I needed to get done when I was in San Angelo

Great customer service.

Great customer service.

We've stayed at this location several times before and everything was fine. This time was the total opposite. It took 30 mins to check in, the shower handle was broken, the gym was closed, there was no syrup at breakfast, the whole place was under renovation, but this wasn't disclosed until at the hotel. Nevertheless, the price per room was still the same. There were disgruntled customers all around us. It was not a great stay at all. We stayed there because we were tired. It would've been nice to know about the renovations ahead of time so to know what to expect, I felt mislead.

We've stayed at this location several times before and everything was fine. This time was the total opposite. It took 30 mins to check in, the shower handle was broken, the gym was closed, there was no syrup at breakfast, the whole place was under renovation, but this wasn't disclosed until at the hotel. Nevertheless, the price per room was still the same. There were disgruntled customers all around us. It was not a great stay at all. We stayed there because we were tired. It would've been nice to know about the renovations ahead of time so to know what to expect, I felt mislead.

Good stay but was charged by hotel chain and hotel.com. Hopefully, hotel chain will reimburse.

Good stay but was charged by hotel chain and hotel.com. Hopefully, hotel chain will reimburse.

Customer Service by the Managers was excellent! Very help and accommodating!

Customer Service by the Managers was excellent! Very help and accommodating!

At check in, they asked if I had a preference on which floor. I asked for the top floor so it would be quieter. They also asked if I needed handicap accessible. I did not. They put us on the 1st floor by the pool exit & laundry. It was pretty noisy. The shower was for handicap. Extremely low shower head. I had to hold the shower head to get the top of my body & to wash my hair. Just awful! I would not recommend this hotel.

At check in, they asked if I had a preference on which floor. I asked for the top floor so it would be quieter. They also asked if I needed handicap accessible. I did not. They put us on the 1st floor by the pool exit & laundry. It was pretty noisy. The shower was for handicap. Extremely low shower head. I had to hold the shower head to get the top of my body & to wash my hair. Just awful! I would not recommend this hotel.

Very clean… enough towels. Quiet stay no door slamming. Great coffee. Friendly staff.

Very clean… enough towels. Quiet stay no door slamming. Great coffee. Friendly staff.

We enjoyed our stay and will return.

We enjoyed our stay and will return.

Lady at front desk was very nice and sweet

Lady at front desk was very nice and sweet

Our stay started out with issues ss our first room was dirty. Our feet immediately turned black walking on the carpet, the fridge didnt work and there was an exposed m/damaged outlet. The bathroom sink was clogged and there was a used feminine product akready in the bathroom trash. Once we ket the fron desk know, Mike, helped assist us and made it right. He went above and beyond to ensure we were happy moving forward. The breakfast was not bad at all, average hotel breakfast, but the area was clean which we appreciated! Our stay in the new room we were given was much better, but, wven with Mikes great service, we just cannot say we would stay at this particular hotel again, but I do not think its the worst option for thise on a budget. A get what you oay for mentality. Overall, thanks Mike, you made our stay not 1 star worthy. -side note the hotel was under construction and the gym was not available due to that.

Our stay started out with issues ss our first room was dirty. Our feet immediately turned black walking on the carpet, the fridge didnt work and there was an exposed m/damaged outlet. The bathroom sink was clogged and there was a used feminine product akready in the bathroom trash. Once we ket the fron desk know, Mike, helped assist us and made it right. He went above and beyond to ensure we were happy moving forward. The breakfast was not bad at all, average hotel breakfast, but the area was clean which we appreciated! Our stay in the new room we were given was much better, but, wven with Mikes great service, we just cannot say we would stay at this particular hotel again, but I do not think its the worst option for thise on a budget. A get what you oay for mentality. Overall, thanks Mike, you made our stay not 1 star worthy. -side note the hotel was under construction and the gym was not available due to that.

Overall a good stay for one night. The suite next to us set off the fire alarm at 6:30am on a Sunday morning. Thankfully we didn’t need to evacuate. Breakfast was good and the room was clean. My only complaint is that we were in 201 next to the stairs so after the fire alarm went off there was several people who went up and down checking on the situation and the stairwell door slams loudly every single time!

Overall a good stay for one night. The suite next to us set off the fire alarm at 6:30am on a Sunday morning. Thankfully we didn’t need to evacuate. Breakfast was good and the room was clean. My only complaint is that we were in 201 next to the stairs so after the fire alarm went off there was several people who went up and down checking on the situation and the stairwell door slams loudly every single time!