Terrible customer service. Very mean front desk attendant

Terrible customer service. Very mean front desk attendant

I didn’t like this hotel a woman’s pad was in the garage they never cleaned the garbage before we . There was hardly any breakfast there

I didn’t like this hotel a woman’s pad was in the garage they never cleaned the garbage before we . There was hardly any breakfast there

This hotel is a health hazard to the public and should not be open for business in its current state. The entire building smells high of mold and Clorox. Theres a sign apologizing for the current state and stating that the hotel will undergo a full renovation next year. This hotel should be shut down until that renovation is complete. I’m not even sure how it’s legal to operate in its current state.

This hotel is a health hazard to the public and should not be open for business in its current state. The entire building smells high of mold and Clorox. Theres a sign apologizing for the current state and stating that the hotel will undergo a full renovation next year. This hotel should be shut down until that renovation is complete. I’m not even sure how it’s legal to operate in its current state.

Amazing stay! Great breakfast and we enjoyed the pool. Def will stay here again

Amazing stay! Great breakfast and we enjoyed the pool. Def will stay here again

The beds were full of bed bugs. They had to move us to another room. My daughter was freaked out and was afraid to get in the bed. We were away because of a field hockey tournament that she was in. Needless to say she played with getting good rest due to the bed bug problem the hotel has.

The beds were full of bed bugs. They had to move us to another room. My daughter was freaked out and was afraid to get in the bed. We were away because of a field hockey tournament that she was in. Needless to say she played with getting good rest due to the bed bug problem the hotel has.

Monique quickly accommodated us by allowing us to shower in an alternative room as all other 2 queen suites were booked. Upon leaving the front desk, Monique then called our original room and stated that we can also use the room for some of us to sleep for the night if we wanted and extended the checkout for the alternative room until 2 instead of 12pm being that I explained our start time to prepare for the wedding is 8am. She stated that someone would be at the original room to repair the shower in the morning. I thanked her for accommodating us above and beyond. Two people from the bridal party decided to stay in the alternative overnight as offered by Monique. At approximately 10:55am the following morning, Moin R. came to the alternative room, 107, knocked and entered the room and aggressively demanded 2 of the women to “get out!” He stated that we were not permitted to occupy the space for sleep but solely use the bathroom. He threatened to charge my card for an overnight stay. One of the woman called me and advised me of same. I immediately went to the front desk to address the issue. I introduced myself as the cardholder. Moin stated he was a manager and immediately started to yell saying that we were not to use the room to sleep and I would be charged. I explained the conversation with Monique and he continued to reiterate same several time and kept cutting me off as I attempted to explain my conversation with Monique. I advised Moin that I felt like he was being

Very good!

Monique quickly accommodated us by allowing us to shower in an alternative room as all other 2 queen suites were booked. Upon leaving the front desk, Monique then called our original room and stated that we can also use the room for some of us to sleep for the night if we wanted and extended the checkout for the alternative room until 2 instead of 12pm being that I explained our start time to prepare for the wedding is 8am. She stated that someone would be at the original room to repair the shower in the morning. I thanked her for accommodating us above and beyond. Two people from the bridal party decided to stay in the alternative overnight as offered by Monique. At approximately 10:55am the following morning, Moin R. came to the alternative room, 107, knocked and entered the room and aggressively demanded 2 of the women to “get out!” He stated that we were not permitted to occupy the space for sleep but solely use the bathroom. He threatened to charge my card for an overnight stay. One of the woman called me and advised me of same. I immediately went to the front desk to address the issue. I introduced myself as the cardholder. Moin stated he was a manager and immediately started to yell saying that we were not to use the room to sleep and I would be charged. I explained the conversation with Monique and he continued to reiterate same several time and kept cutting me off as I attempted to explain my conversation with Monique. I advised Moin that I felt like he was being

Very good!

I liked the location and very nice clean rooms with space for working and or sitting and relaxing

It was a standard hotel.

It was a standard hotel.

I liked the location and very nice clean rooms with space for working and or sitting and relaxing

Staff very friendly and helpful.

Staff very friendly and helpful.

We had a really nice stay. The hotel was quiet, breakfast was good, and the room was spacious. The sofa in the room was kind of dirty and did not smell fresh but we didn’t spend any time on it anyway so it was forgivable.

We had a really nice stay. The hotel was quiet, breakfast was good, and the room was spacious. The sofa in the room was kind of dirty and did not smell fresh but we didn’t spend any time on it anyway so it was forgivable.

Excellent free breakfast, friendly staff

Excellent free breakfast, friendly staff

Walking distance to restaurants. Clean and quiet. Breakfast was good and a good variety of food.

I loved the location. Stayed here after connection day at u albany.

Walking distance to restaurants. Clean and quiet. Breakfast was good and a good variety of food.

I loved the location. Stayed here after connection day at u albany.

I have stayed at this property many times. The rooms are nice, clean and have wonderful showers. As always, the staff are great from top to bottom. The breakfast stinks. Watery, weird scrambled "eggs" and waffles in plastic wrap. . . . The best part of staying there is the location. There is a great (seasonal) ice cream shop in front of the property, and across the street is Ralph's, a great family run Italian/American restaurant that I go to pretty much every night when I stay at this hotel.

I have stayed at this property many times. The rooms are nice, clean and have wonderful showers. As always, the staff are great from top to bottom. The breakfast stinks. Watery, weird scrambled "eggs" and waffles in plastic wrap. . . . The best part of staying there is the location. There is a great (seasonal) ice cream shop in front of the property, and across the street is Ralph's, a great family run Italian/American restaurant that I go to pretty much every night when I stay at this hotel.

Overall good stay, but breakfast menu needs to be improved .. no breads , no vegetarians options . Restrooms locks don’t works . Hotel needs to check the room before allocating it. When customer pays high amount , deserves the value of his/ her money.

Overall good stay, but breakfast menu needs to be improved .. no breads , no vegetarians options . Restrooms locks don’t works . Hotel needs to check the room before allocating it. When customer pays high amount , deserves the value of his/ her money.