This hotel is barely a 4 star. Its a lilttle run down due to its waterfront location. Staff are ok- waiting or just not getting things is normal here- can't complain about everything it just puts a damper. Website was very misleading- below expectations. Nice promenade along waterfront, had a great meal at Sirena.

This hotel is barely a 4 star. Its a lilttle run down due to its waterfront location. Staff are ok- waiting or just not getting things is normal here- can't complain about everything it just puts a damper. Website was very misleading- below expectations. Nice promenade along waterfront, had a great meal at Sirena.

Great stay at a great hotel! From check in the service was excellent!! Room was large and clean with large balcony to sit on and play cards. Pool area was clean. We opted for the 1/2 board as we are not big drinkers. I found drink prices to be reasonable. Food at the Buffet was very good!! Not 5tar dining but probably best buffet outside of Vegas that I have had. Infinity pool deck was a great place to watch the sun set and watch the surfers/people watch. Only 2 downsides… 1) no on-site parking. You have to find it on the street or in a local garage 2) sandy beach is not directly behind the hotel, however it is a short walk away. We are definitely going to stay here again soon! Thanks for the great visit!!?

Great stay at a great hotel! From check in the service was excellent!! Room was large and clean with large balcony to sit on and play cards. Pool area was clean. We opted for the 1/2 board as we are not big drinkers. I found drink prices to be reasonable. Food at the Buffet was very good!! Not 5tar dining but probably best buffet outside of Vegas that I have had. Infinity pool deck was a great place to watch the sun set and watch the surfers/people watch. Only 2 downsides… 1) no on-site parking. You have to find it on the street or in a local garage 2) sandy beach is not directly behind the hotel, however it is a short walk away. We are definitely going to stay here again soon! Thanks for the great visit!!?

Very limited parking at hotel. Room very small, no coffee/tea maker. Not value for money. Hotel a bit tired.

Very limited parking at hotel. Room very small, no coffee/tea maker. Not value for money. Hotel a bit tired.

At the check-in was everything very nice and they welcome us very nicely because of privilege status. They give us a warm welcome and the staff was very nice. I get completely disappointed when we get into the room. While very clean, VERY small. But what totally disappointed me was that terrace that was supposed to be ‘privilege’. Turns out you can't have your curtains open because the people walking outside on that terrace can see in. So if you're thinking about this hotel, my personal take is that the privilege floor is not privileged at all; on the contrary, I would have loved to be on a different floor. Everything else like the staff, the food and the shows was great! I will come back but not to that floor! 😅

At the check-in was everything very nice and they welcome us very nicely because of privilege status. They give us a warm welcome and the staff was very nice. I get completely disappointed when we get into the room. While very clean, VERY small. But what totally disappointed me was that terrace that was supposed to be ‘privilege’. Turns out you can't have your curtains open because the people walking outside on that terrace can see in. So if you're thinking about this hotel, my personal take is that the privilege floor is not privileged at all; on the contrary, I would have loved to be on a different floor. Everything else like the staff, the food and the shows was great! I will come back but not to that floor! 😅

Excellent property, would definitely return again

Excellent property, would definitely return again

Property in need of some modernisation. My room was small for 3 adults and the aircon was insufficient. The room however was kept clean and fresh towels delivers daily if needed. The staff were amazing and the hotel kept clean inside and out. Ample choice for breakfast (I booked b&b) all fresh. Enjoyed my stay

Property in need of some modernisation. My room was small for 3 adults and the aircon was insufficient. The room however was kept clean and fresh towels delivers daily if needed. The staff were amazing and the hotel kept clean inside and out. Ample choice for breakfast (I booked b&b) all fresh. Enjoyed my stay

The hotel location was great, near the nice beach and all the nice restaurants and shops, The staff were very welcoming and nice. Dislikes: Hotel had small cockroaches in the room, make sure you close luggage or bags specifically for your dedicated kids skin, however i have heard most of hotels have cockroaches, so its not this hotel only.

The hotel location was great, near the nice beach and all the nice restaurants and shops, The staff were very welcoming and nice. Dislikes: Hotel had small cockroaches in the room, make sure you close luggage or bags specifically for your dedicated kids skin, however i have heard most of hotels have cockroaches, so its not this hotel only.

Stayed at the hotel for 6 days for my birthday.booked the privilege room, which included the a la carte dining and privilege lounge and terrace. Fabulous service and facilties and I would reccommend.Will return to this hotel.

Stayed at the hotel for 6 days for my birthday.booked the privilege room, which included the a la carte dining and privilege lounge and terrace. Fabulous service and facilties and I would reccommend.Will return to this hotel.

An amazing stay , 2nd time back and it’s the only place I want to stay !. Super clean , good food and wicked entertainment . Everyone so helpful and friendly .

An amazing stay , 2nd time back and it’s the only place I want to stay !. Super clean , good food and wicked entertainment . Everyone so helpful and friendly .

Great stay. Great location.

Great stay. Great location.

I truly loved all the staff! Very helpful and friendly! Did not like the fact that you had to pay for a hot tub or that you had to make an appt for the gym. That was very inconvenient and the gym VERY small so they only allowed 4 people in at a time. There were also too many rules surrounding making appts for meal times. Most all inclusive hotels allow me to go straight to dine and not have to stop and make An appt for each meal. The absolute best time was the live entertainment they had every night but the wifi was terrible. Beautiful infinity pool over looking the ocean was phenomenal!

Excellent hotel a few quirks such as having to book each meal before Otherwise staff very friendly and attentive Might consider again if return to Tenerife

Excellent hotel a few quirks such as having to book each meal before Otherwise staff very friendly and attentive Might consider again if return to Tenerife

Last minute booking. Hotel was lovely. Let down by carpeted corridors leading to rooms looking very worn/stained. However, stepping in to the rooms the room was immaculate. Im always disappointed when you book meals and drinks are not included, even water. Overall a great stay just a few niggles.

Last minute booking. Hotel was lovely. Let down by carpeted corridors leading to rooms looking very worn/stained. However, stepping in to the rooms the room was immaculate. Im always disappointed when you book meals and drinks are not included, even water. Overall a great stay just a few niggles.

The hotel is quite good however the GIM has many faults machines even one running machine wasn’t working Also we need to pay for the towels !!!! My first time at life that I need to pay As for the safe

The hotel is quite good however the GIM has many faults machines even one running machine wasn’t working Also we need to pay for the towels !!!! My first time at life that I need to pay As for the safe

Everything is 10/10 for this hotel even after the Covid-19 measure that are in place. Hotel is clean Food is great Drinks service is excellent with all premium brands used Pool is super nice All staff are friendly Would definitely The only thing is to make sure you get a room with a double bed. Having two single beds was super annoying because they was on wheels and moved all the time.

Everything is 10/10 for this hotel even after the Covid-19 measure that are in place. Hotel is clean Food is great Drinks service is excellent with all premium brands used Pool is super nice All staff are friendly Would definitely The only thing is to make sure you get a room with a double bed. Having two single beds was super annoying because they was on wheels and moved all the time.

with the honourable exception of Bradley on reception , I found the staff to be generally , sometimes wilfully, unhelpful . When paying £100 a night I do not expect to have to pre- book my breakfast time the night before on a screen like those in McDonalds , sometimes having to queue to do so. No doubt ‘because of covid ‘. Well , I’ve stayed in many hotels over the last 15 months and not had to do this . I was refused a late check out as the hotel was full. However, I’m sure they weren’t clean all the rooms on the stroke of 12 and all new guests checking in at 2. It could have been arranged if the staff had actually wanted to . This was no surprise . After a full week I’d become accustomed to such indolence .

with the honourable exception of Bradley on reception , I found the staff to be generally , sometimes wilfully, unhelpful . When paying £100 a night I do not expect to have to pre- book my breakfast time the night before on a screen like those in McDonalds , sometimes having to queue to do so. No doubt ‘because of covid ‘. Well , I’ve stayed in many hotels over the last 15 months and not had to do this . I was refused a late check out as the hotel was full. However, I’m sure they weren’t clean all the rooms on the stroke of 12 and all new guests checking in at 2. It could have been arranged if the staff had actually wanted to . This was no surprise . After a full week I’d become accustomed to such indolence .

The stay was amazing lovely clean rooms .Not many at the hotel because of covid but just enough.Ive been to a few hotels in my time but the staff was 10/10 .