Our stay was great, an excellent location. However whilst there is individual air conditioning, under and over certain temperatures it’s overridden and controlled by the hotel. We appreciate the temperature outside but the room and bathroom particularly were excessively hot. It was so hot we had to leave the balcony doors open all night even though it was 1 degree outside, probably lower through the night to try and bring the temperature down. This was only safe as we were on the second floor. It was totally unnecessary to heat the room to that extent and is a total waste of energy and not very green. The room was about 25 degrees!! We also would have liked to be able to get room service later. That said staff were lovely, the room was clean and it was a good base close to the train station, just one stop to central then the metro too. There are two flights of steep steps though so difficult from an access point of view from the pavement down to the hotel, we couldn’t see any other way around these. Access inside is excellent.

Very good service all over the hotel

All ok

All ok

We love Copenhagen Island and continue to try and stay here whenever we need to spend one or more nights in Copenhagen. The location is great and there friendly and professional services is always great. This time Ann-Sophie did a great of helping me. The hotel was great but Hotels. Com was not I booked the hotel on a Monday early afternoon shortly after I booked the room I chatted with your service and you were not honest or helpful until I continued to contact your help services it took me over two days to change the date and the reservation was changed but not the same as the previous the hotel informed me of the mistake and we fixed your mistake. My concern as a customer of yours for many years is your customer service not being honest or reliable. I hope this will help you be better at your customer service.

Boring hotel rooms

Boring hotel rooms

The hotel itsekf was good, but the breakfast was a bit boring.