When I phoned the central number they told me they had a shuttle to the airport. When I arrived I called and they said they had no shuttle. We had to take a cab. Would not have booked had I known this. The provided breakfast was very scant, not impressed. Otherwise the hotel was completely redone & very nice.

When I phoned the central number they told me they had a shuttle to the airport. When I arrived I called and they said they had no shuttle. We had to take a cab. Would not have booked had I known this. The provided breakfast was very scant, not impressed. Otherwise the hotel was completely redone & very nice.

The front desk manager went out of his way to find two connecting rooms for our families. The rooms were spotless and very well lit. The heating/cooling system was easy to adjust and very effective. A perfect stay experience!

The newly renovated rooms are beautiful. The blackout curtains working incredibly well and are very unique in their style. There were a few minor things that still needed to be completed in the room. The lobby will be beautiful when they finish. It was a very good breakfast as well I would gladly stay at this hotel again.

The room was clean, spacious,I loved the newly renovated room. The lobby and the breakfast area is renovated also. Very nicely done. Also the breakfast was excellent. Thank you.

The room was clean, spacious,I loved the newly renovated room. The lobby and the breakfast area is renovated also. Very nicely done. Also the breakfast was excellent. Thank you.

The hotel was being renovated. Room was beautiful. Comfy beds and wifi was gd. Breakfast was good with anll the availabke options. Only downside was this whole credit card only way to pay. I know most places are doing this but I find this very frustrating to only have one option to pay.

The hotel was being renovated. Room was beautiful. Comfy beds and wifi was gd. Breakfast was good with anll the availabke options. Only downside was this whole credit card only way to pay. I know most places are doing this but I find this very frustrating to only have one option to pay.

It was under renovation but they worked hard to keep everything clean tidy and running smoothly

I liked the rooms, really great ac and love the renovations of the bathroom as well

This was a nice place to stay at the only Dault was that they were still doing remodeling downstairs so sometimes during the day, it was a little loud other than that it was fine

Was pleasantly surprised it was like a brand new hotel . Will definitely stay here again .

Was pleasantly surprised it was like a brand new hotel . Will definitely stay here again .

This was our 1st. Time at this hotel we were happy with our room. It was spotless! They are renovating and almost finished thats why i gave them a 4 stars for outside the building. When they're done im sure landscaping wilk be put in. Most of the renovations are off the lobby on the ground floor we didn't hear any noise. Extremely close to restaurants easy to walk to. The staff we met were very friendly...we will return.

Terrible

Our stay was great with the exception of the main floor area which is in the process of being renovated, it was a little messy and drywall dust in the dining area, on the tables and chairs. They were trying to keep it clean though! It will be very nice once it’s done!

Considering the construction in the property it very much comfortable

This property was being renovated, but still the rooms are refurbished. Great night sleep

The hotel was under construction but our room was renovated.

I didn’t like it

Breakfast was terrible no food 1 poor guy trying to do everything and couldn’t keep up with the volume of people. Need at least 2 people working.

I dhddurf

Had a wonderful stay at The Kitchener Inn and Suites. It was our home away from home for two days while we dropped off a son at Waterloo. Bed was very comfortable. Room could be kept very cold. Which we really appreciated as it was quite warm outside. Room was clean, bathroom clean. All newly renovated. Complimentary breakfast was very good as well. Exceeded expectations. Very very nice! No complaints!

Had a wonderful stay at The Kitchener Inn and Suites. It was our home away from home for two days while we dropped off a son at Waterloo. Bed was very comfortable. Room could be kept very cold. Which we really appreciated as it was quite warm outside. Room was clean, bathroom clean. All newly renovated. Complimentary breakfast was very good as well. Exceeded expectations. Very very nice! No complaints!

Everything was perfect

Very clean and quiet environment in spite of the fact it is across White Water walk.

Very clean and quiet environment in spite of the fact it is across White Water walk.

Totally renovated, being changed to a Holiday Inn. Clean and fresh. Need to work out some bugs with breakfast buffet.

The property itself is changing to a Holiday Inn. It is still under renovations but that is not the reason I gave this hotel an average star rating. We are a well travelled family and have been to a lot of hotels. I don’t normally write reviews about hotels, mostly do the reading! However I wanted to express my opinion about this one. Check in was a breeze and the receptionist was amazing and very helpful. She explained that they’re under renovations but that the rooms were fully renovated. When we entered our room we were very impressed but that slowly changed. The bathtub was so dirty, it still had soap scum on it, for a renovated room, I don’t think they changed the tubs. The curtain was filthy too. The new wall paper was already peeling at some spots. There was a big hole on the top of the wall they covered halfway with some sort of metal plate right next to our bed even though it didn’t bother us, it still looked dirty. We ended up going back downstairs and asking for another room. They gave us a studio king and that one was much better. She did explain that 2 queen rooms are usually for families, that’s why they have bathtubs, all other rooms have walk in showers. Breakfast area was ok, not much for choices but it’s free! They had maple syrup for waffles, I think there was more syrup on the counter than the bottle! They should have at least 2 people working the area. In my opinion they should also do a thorough cleaning of every room and area.

They are currently renovating this property, it’s a nice upgrade from previous visits. Staff was friendly and helpful, we enjoyed our stay

They are currently renovating this property, it’s a nice upgrade from previous visits. Staff was friendly and helpful, we enjoyed our stay

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