Very old to noisy customer service wasn’t that great

Very old to noisy customer service wasn’t that great

A lovely, grand hotel with gorgeous inner courtyard filled with hanging plants. The rooms, however comfortable, are tired and needing a bit of updating. That being said, parking was secure, our pooch had a good place to do her business, and we could walk 12 minutes to a mall where we had beers and dinner at Beer Box.

A lovely, grand hotel with gorgeous inner courtyard filled with hanging plants. The rooms, however comfortable, are tired and needing a bit of updating. That being said, parking was secure, our pooch had a good place to do her business, and we could walk 12 minutes to a mall where we had beers and dinner at Beer Box.

Wonderful people but it's noisy. Ask for a room away from the Main Street.

Wonderful people but it's noisy. Ask for a room away from the Main Street.

Abandoned building around the hotel.

Abandoned building around the hotel.

Everything was alright but you could hear a dog barking sometimes

Everything was alright but you could hear a dog barking sometimes

Great food and friendly service

Great food and friendly service

It is a beautiful older hotel. The central atrium is amazing. The staff were very nice to us. The only improvement I would suggest is more soundproof windows facing the highway. I had no problem at all sleeping but if you are a light sleeper you might want to request a room that is not facing the highway.

It is a beautiful older hotel. The central atrium is amazing. The staff were very nice to us. The only improvement I would suggest is more soundproof windows facing the highway. I had no problem at all sleeping but if you are a light sleeper you might want to request a room that is not facing the highway.

It was beautiful and older. The restaurant staff sidnt seem p happy to help or be at work. They watched there tv show in the restaurant..food was so so.. There was NO spots for the dogs to pee..Not dog friendly

Nice, friendly staff. Centrally located to everything.

Nice hotel. Has a truly mexican vibe. Pet friendly. Would recommend.

It was pretty good.

It was pretty good.

The room was a little dated but it had everything we needed. The restaurant had good food but no English. I have been here twice and was given a highway side room twice. I am wondering if the Hotels.com lower rate means that I get the less preferred rooms? Thanks Larry

The room was a little dated but it had everything we needed. The restaurant had good food but no English. I have been here twice and was given a highway side room twice. I am wondering if the Hotels.com lower rate means that I get the less preferred rooms? Thanks Larry

The hotel is old, very old, and desperately needs updating. The exterior paint is peeling, the bathroom had quite a bit of mold and the mattresses were worn out. The hotel bar was closed for renovation but management made no provision for the very small restaurant to serve beer or wine. We were originally assigned a room on the highway and when I asked for a different room, the desk clerk told me that nothing else was available. When I pressed, a room suddenly appeared. In the elevator, the bellman told me that the hotel had very low occupancy at the moment. Unfortunately, it is all too common in Mexico for the owners of service businesses to treat customers as a nuisance, a necessary evil required to generate money. This hotel exemplifies that attitude.

The hotel is old, very old, and desperately needs updating. The exterior paint is peeling, the bathroom had quite a bit of mold and the mattresses were worn out. The hotel bar was closed for renovation but management made no provision for the very small restaurant to serve beer or wine. We were originally assigned a room on the highway and when I asked for a different room, the desk clerk told me that nothing else was available. When I pressed, a room suddenly appeared. In the elevator, the bellman told me that the hotel had very low occupancy at the moment. Unfortunately, it is all too common in Mexico for the owners of service businesses to treat customers as a nuisance, a necessary evil required to generate money. This hotel exemplifies that attitude.