Very nice hotel. Great location

Very nice suite w kitchen. Perfect. All clean and comfortable w great ac. We did not have enough towels but were immediately brought more. The beds were great, quiet hallway, friendly staff. Breakfast was better than most breakfast included stays at other hotels, good pool.

Very nice suite w kitchen. Perfect. All clean and comfortable w great ac. We did not have enough towels but were immediately brought more. The beds were great, quiet hallway, friendly staff. Breakfast was better than most breakfast included stays at other hotels, good pool.

We were there for a Texas State game, we checked in on limited time. As soon as we check in, we walked in the room it was unacceptable. There were carpet stains everywhere, the beds were horribly made. My biggest issue was a TV was not working and I have a two year-old and a nine-year-old, There was stains on the wall. The sink was clogged up. I paid $200 for one night definitely not worth it will not be returning to this hotel ever again.

Great stay!

Cleanliness was top notch and our room was so nice

Cleanliness was top notch and our room was so nice

Like: Rooms are spacious, clean and beautiful. Dislike: Breakfast option needs to be improved upon

Like: Rooms are spacious, clean and beautiful. Dislike: Breakfast option needs to be improved upon

The hotel is very nice however, one of the elevators doesn’t work and hasn’t for some time.

The hotel is very nice however, one of the elevators doesn’t work and hasn’t for some time.

Very spacious and clean room. My daughter loved having a couch. Breakfast was really good too. Pool was nice and warm

Very spacious and clean room. My daughter loved having a couch. Breakfast was really good too. Pool was nice and warm

These rooms are huge and the breakfast was good with eggs, waffles, sausage, biscuits and gravy, etc. Saved us some money as we didn't have to eat out for breakfast. The exercise room is great however the pool was just mid. Close to the outlet malls and restaurants.

These rooms are huge and the breakfast was good with eggs, waffles, sausage, biscuits and gravy, etc. Saved us some money as we didn't have to eat out for breakfast. The exercise room is great however the pool was just mid. Close to the outlet malls and restaurants.

It’s very noisy

It’s very noisy

When arriving at check-in or room wasn't ready and staff was literally scrambling to go assess other matters. No instruction on times for breakfast, wifi access or amenities were given. Breakfast was a show as food ran out and people were looking for silverware. Plastic ware was eventually placed out. Even my teenage son commented that we should probably consider going out to eat the following day. We didn't have enough towels, rooms were not turned over, and then our keys got inactivated after a long day out and dinner in hand. It took the better part of 20min to get attended, as there was only 1 staff member, to get my issue resolved. Needless to say our dinner was no longer fresh and hot but soggy and room temp. One elevator wasn't working. We were on the 3rd floor and it was quicker to take the stairs.

When arriving at check-in or room wasn't ready and staff was literally scrambling to go assess other matters. No instruction on times for breakfast, wifi access or amenities were given. Breakfast was a show as food ran out and people were looking for silverware. Plastic ware was eventually placed out. Even my teenage son commented that we should probably consider going out to eat the following day. We didn't have enough towels, rooms were not turned over, and then our keys got inactivated after a long day out and dinner in hand. It took the better part of 20min to get attended, as there was only 1 staff member, to get my issue resolved. Needless to say our dinner was no longer fresh and hot but soggy and room temp. One elevator wasn't working. We were on the 3rd floor and it was quicker to take the stairs.

We arrived Friday night and had trouble opening the door. Key worked but didn’t realize until we got help from the front desk that you open the door handle up instead of down. After getting settled in the room I realized how dirty the room was. Found someone’s contacts and chips on the floor. So they didn’t vacuum right. The bathroom was not cleaned right. Not what I was expecting from a Hilton hotel. I have stayed in many and typically are clean. As far as customer service, one person at the front is not helpful especially when people are waiting in line because she had to do it all. She deserves a raise because she didn’t it with a smile on her face. Because of her customer service I didn’t complain at the hotel about the cleanliness as I just stayed for one night. Did not see any vending machines like hotel stated. Also TV service bad.

We arrived Friday night and had trouble opening the door. Key worked but didn’t realize until we got help from the front desk that you open the door handle up instead of down. After getting settled in the room I realized how dirty the room was. Found someone’s contacts and chips on the floor. So they didn’t vacuum right. The bathroom was not cleaned right. Not what I was expecting from a Hilton hotel. I have stayed in many and typically are clean. As far as customer service, one person at the front is not helpful especially when people are waiting in line because she had to do it all. She deserves a raise because she didn’t it with a smile on her face. Because of her customer service I didn’t complain at the hotel about the cleanliness as I just stayed for one night. Did not see any vending machines like hotel stated. Also TV service bad.

Overall a nice hotel to stay.

Overall a nice hotel to stay.

No complaints.

Customer service and breakfast were good. My only issue was the microwave was not working. I have a baby and need it to heat up food with no luck. I let the front desk know about it, they said they were going to check on it but there was nothing done about it. Everything else was good.

Customer service and breakfast were good. My only issue was the microwave was not working. I have a baby and need it to heat up food with no luck. I let the front desk know about it, they said they were going to check on it but there was nothing done about it. Everything else was good.

No complaints.

No housekeeping. Went to thr front desk to ask for towels and told me they had no towels! How is that! I had to go to target and buy towels.

No housekeeping. Went to thr front desk to ask for towels and told me they had no towels! How is that! I had to go to target and buy towels.

Terrible. We were traveling and arrived overnight. Front entrance was locked and no one was at the front desk to let us in. After ringing the intercom several times and waiting out front, another guest opened the door. There was another guest at the front desk waiting to speak to someone. The front trash cans were overflowing and there was trash in several places on the way up to our room. There were kids running in hallways past midnight. The small sofa where my young boys slept was filthy with stains on the armrests and all the cushions. The bedding was clean but thankfully we brought our own blankets for them. My husband took a quick shower and the tub didn’t want to drain, and 3 of us still needed to shower. He called the front desk about the issue and they said there wouldn’t be a maintenance person in until Monday. We asked to switch rooms but they told us they were unable and were sorry about the shower issue. My husband spent half an hour working on the drain. He wanted to watch the news in the morning & there was no tv remote to the bedroom tv. There were only two towels for a room occupancy of four. We called the front desk several times for towels with no answer. We finally got a call back and were told they all the towels were dirty and needed to be washed. Our kids had to share our towels and we ended up missing breakfast. We were told because we booked through a third party there was nothing they could do.

Terrible. We were traveling and arrived overnight. Front entrance was locked and no one was at the front desk to let us in. After ringing the intercom several times and waiting out front, another guest opened the door. There was another guest at the front desk waiting to speak to someone. The front trash cans were overflowing and there was trash in several places on the way up to our room. There were kids running in hallways past midnight. The small sofa where my young boys slept was filthy with stains on the armrests and all the cushions. The bedding was clean but thankfully we brought our own blankets for them. My husband took a quick shower and the tub didn’t want to drain, and 3 of us still needed to shower. He called the front desk about the issue and they said there wouldn’t be a maintenance person in until Monday. We asked to switch rooms but they told us they were unable and were sorry about the shower issue. My husband spent half an hour working on the drain. He wanted to watch the news in the morning & there was no tv remote to the bedroom tv. There were only two towels for a room occupancy of four. We called the front desk several times for towels with no answer. We finally got a call back and were told they all the towels were dirty and needed to be washed. Our kids had to share our towels and we ended up missing breakfast. We were told because we booked through a third party there was nothing they could do.

The room wasn't very clean when we checked in. Sticky appliances and floor, etc. The side entry door worked sometimes and only 1 elevator was working. The staff was nice and the breakfast was good.