The hotel sense of arrival has trash all around and is a heavy distractor. The staff training for service is non existent. Telephoned don’t work. Can’t order room service . The night manager was outstanding helped us out. I will not ever stay in this hotel again.

The hotel sense of arrival has trash all around and is a heavy distractor. The staff training for service is non existent. Telephoned don’t work. Can’t order room service . The night manager was outstanding helped us out. I will not ever stay in this hotel again.

An average hotel. Check in was ok. Massive stain on a pillow covered with the pillow cover. Had to make a couple of call to get it changed. Staffing in the breakfast area was limited. There were more managers than floor staff.

An average hotel. Check in was ok. Massive stain on a pillow covered with the pillow cover. Had to make a couple of call to get it changed. Staffing in the breakfast area was limited. There were more managers than floor staff.

Due to management pressure staff were under pressure and confirmed

Due to management pressure staff were under pressure and confirmed

Manager Bhavin was very rude … and did not treat us well during the morning buffet session… buffet was excellent

Manager Bhavin was very rude … and did not treat us well during the morning buffet session… buffet was excellent

Very nice

Very nice

The rooms were not comfortable- no towels in the room, the bathroom was not clean, the room had a weird smell. The wifi was not working and they kept telling us to wait 15 mins. The breakfast was horrible, and when we tried to get our own coffee from starbucks the front desk manager NIKITA made a whole scene about it and would not let us bring the coffee inside the hotel. No sense of customer service or logic behind anything! I WOULD DEFINITELY NOT STAY HERE AGAIN. EVER!!

The rooms were not comfortable- no towels in the room, the bathroom was not clean, the room had a weird smell. The wifi was not working and they kept telling us to wait 15 mins. The breakfast was horrible, and when we tried to get our own coffee from starbucks the front desk manager NIKITA made a whole scene about it and would not let us bring the coffee inside the hotel. No sense of customer service or logic behind anything! I WOULD DEFINITELY NOT STAY HERE AGAIN. EVER!!

I didn’t like that they makes me wait so long just to confirm how many items we eat from the room that they have for sale so we are going to pay anyway but they don’t let us go until confirm that

I didn’t like that they makes me wait so long just to confirm how many items we eat from the room that they have for sale so we are going to pay anyway but they don’t let us go until confirm that

Very good staff and facilities in Hotel

Very good staff and facilities in Hotel

Asked for a Club Room. Looks like they gave me a regular room

Asked for a Club Room. Looks like they gave me a regular room

Excellent choice for the value ! Very good breakfast, professional staff and service ! I’ll be back !

Good breakfast. Nice staff

Staff is very helpful and courteous. Property is located near the old Pink City (5-6 kms)

We had a Club Double sized bed in non-smoking booked. They tried to give us a club non-smoking two twin beds, or a club King smoking room. We ended up taking the two twin bed room, as that's better than a smoking room. Then after all of that, they couldn't find our passports and had to check their cameras to find where their employees put them. The manager brought us our passports back in about 30 minutes, I let him know that we were very disappointed and would have gone to another hotel if we had known they didn't have our room available. He asked us to wait a bit and he would see what he could do. While waiting, I checked the hotel's website and they still showed they had multiple double non-smoking rooms left. After waiting an hour the manager came back and showed us a club double sized room that was also non-smoking. So we moved over to the room type we actually booked about 2 hours after we checked into the hotel. The room wasn't the best quality, but out of the 3 rooms we were shown, it was the best one for us.

We had a Club Double sized bed in non-smoking booked. They tried to give us a club non-smoking two twin beds, or a club King smoking room. We ended up taking the two twin bed room, as that's better than a smoking room. Then after all of that, they couldn't find our passports and had to check their cameras to find where their employees put them. The manager brought us our passports back in about 30 minutes, I let him know that we were very disappointed and would have gone to another hotel if we had known they didn't have our room available. He asked us to wait a bit and he would see what he could do. While waiting, I checked the hotel's website and they still showed they had multiple double non-smoking rooms left. After waiting an hour the manager came back and showed us a club double sized room that was also non-smoking. So we moved over to the room type we actually booked about 2 hours after we checked into the hotel. The room wasn't the best quality, but out of the 3 rooms we were shown, it was the best one for us.

Very old hotel . Extremely bad small and dirty room. Sticky old floor. Dont go there!

Very old hotel . Extremely bad small and dirty room. Sticky old floor. Dont go there!

- We stayed with family and it was a nice place with great service - Swimming pool on the roof was good experience. Once it rained, so going in the pool in rain was awesome - Spa and massage services were good - Breakfast had lot of variety - Location of the hotel was good

- We stayed with family and it was a nice place with great service - Swimming pool on the roof was good experience. Once it rained, so going in the pool in rain was awesome - Spa and massage services were good - Breakfast had lot of variety - Location of the hotel was good

No maintenance, smelly room, good service with the staff.

No maintenance, smelly room, good service with the staff.

Good experience. Rooms are clean. Comfortable. Hotel service personnel are courteous. Breakfast is fine. Check In and Check Out were smooth. 2 hour extension beyond 12 noon for check out was provided without fuss. Our preference is for hotels which are minimalist, supremely efficient, minus the silly touristic frills. Following is my suggestion: The Hotel can keep a complimentary small basket of fruits (not elaborate, otherwise it gets wasted) and chocolates in the room.

Good experience. Rooms are clean. Comfortable. Hotel service personnel are courteous. Breakfast is fine. Check In and Check Out were smooth. 2 hour extension beyond 12 noon for check out was provided without fuss. Our preference is for hotels which are minimalist, supremely efficient, minus the silly touristic frills. Following is my suggestion: The Hotel can keep a complimentary small basket of fruits (not elaborate, otherwise it gets wasted) and chocolates in the room.

Hotel can do with a re vamp. Room needs a good painting, not enough sun beds by the pool, cig butts on rooftop area. Many staff didnt understand what we asking for.