Location

Great

reasonable

Great

reasonable

Not a bad little hotel. They don't offer a high standard of service, but it was reasonable and does the job.

Many changes in breakfast availability. Difficult to get towels and coffee supplies

Many changes in breakfast availability. Difficult to get towels and coffee supplies

Not a bad little hotel. They don't offer a high standard of service, but it was reasonable and does the job.

Good location. They need to fix the rooms up replace bedding, fans, fix electrical plugs, organize the parking lot. Checkin is very slow.

I had no issues with the room or facility. However we were restricted to using the relatively slow elevator to move from floor to floor. I was only on the second floor, so I thought I'd just go down the stairs to leave, rather than waiting for the elevator. However I found that when I entered the stairwell, all the doors back into the hotel were locked from the inside, and the exit door at ground level was alarmed. Fortunately someone had propped the door to my floor open, so I was able to return to that easily enough in order to take the elevator, otherwise I would have been trapped in the stairwell (unless I wanted to set the alarm off).

I had no issues with the room or facility. However we were restricted to using the relatively slow elevator to move from floor to floor. I was only on the second floor, so I thought I'd just go down the stairs to leave, rather than waiting for the elevator. However I found that when I entered the stairwell, all the doors back into the hotel were locked from the inside, and the exit door at ground level was alarmed. Fortunately someone had propped the door to my floor open, so I was able to return to that easily enough in order to take the elevator, otherwise I would have been trapped in the stairwell (unless I wanted to set the alarm off).

Update everything.

Update everything.

Good location. They need to fix the rooms up replace bedding, fans, fix electrical plugs, organize the parking lot. Checkin is very slow.

Good enough

Good enough

An excellent hotel with great and accommodating staff. Definitely recommended

An excellent hotel with great and accommodating staff. Definitely recommended

Good downtown location close to supermarket, tim hortons, laubdromat, and restaurants. Although we didnt eat, the $10 breakfast looked like a good deal.

Good downtown location close to supermarket, tim hortons, laubdromat, and restaurants. Although we didnt eat, the $10 breakfast looked like a good deal.

This hotel has potential but is not quite there yet. There are many things you could do to make this a nicer place. Clean up the check in area. It seems messy and disorganized. Our room was clean but the bathroom door did not close. There was no hair dryer. My husband took a shower and the towel he took off of the rack had a brown stain in the middle, most likely an old stain but whoever folds the towels after washing should have seen it and thrown it out. There was only one coffee pod provided with the coffee maker. When you are renting out a room for two, at least provide them each with a coffee! Loose tea bags are not a good idea. They absorb moisture and smells from the room. The building it is in as well as the immediate neighbourhood is not very nice. On the pro side, the two staff members that I dealt with were very friendly and the breakfast (for a fee) was very good!

This hotel has potential but is not quite there yet. There are many things you could do to make this a nicer place. Clean up the check in area. It seems messy and disorganized. Our room was clean but the bathroom door did not close. There was no hair dryer. My husband took a shower and the towel he took off of the rack had a brown stain in the middle, most likely an old stain but whoever folds the towels after washing should have seen it and thrown it out. There was only one coffee pod provided with the coffee maker. When you are renting out a room for two, at least provide them each with a coffee! Loose tea bags are not a good idea. They absorb moisture and smells from the room. The building it is in as well as the immediate neighbourhood is not very nice. On the pro side, the two staff members that I dealt with were very friendly and the breakfast (for a fee) was very good!

The room was clean. Bed was super comfortable. Mainly had issues with an old equipment. The coffee maker seemed to be from the 1970's and I often had to do repeated attempts to get it to start. Could not get my tv to consistently turn on. Electric plugs needed updating. I had to ask for a power cord. Sound of slamming doors in the hall would wake me up. On the upside the staff were very sweet and helpful. Plus the location was fantastic. I had a gr8 time, but if the hotel works on these few issues it will be a better experience for guests.

The room was clean. Bed was super comfortable. Mainly had issues with an old equipment. The coffee maker seemed to be from the 1970's and I often had to do repeated attempts to get it to start. Could not get my tv to consistently turn on. Electric plugs needed updating. I had to ask for a power cord. Sound of slamming doors in the hall would wake me up. On the upside the staff were very sweet and helpful. Plus the location was fantastic. I had a gr8 time, but if the hotel works on these few issues it will be a better experience for guests.

Homeless community living right behind the property. They’re in and out of the parking lot consistently, they’re very rowdy and unkind and give the place an unsettling feeling. When confronting the owners it seems they know about them living here and told us that the homeless are “not supposed to bother customers”. Overall not a great experience.

Homeless community living right behind the property. They’re in and out of the parking lot consistently, they’re very rowdy and unkind and give the place an unsettling feeling. When confronting the owners it seems they know about them living here and told us that the homeless are “not supposed to bother customers”. Overall not a great experience.

Dirty, sketchy area Nice desk staff check in and check out

Dirty, sketchy area Nice desk staff check in and check out

Staff is very helpful and patient with tired travelers. It was cold when we arrived and our room was cold, so they provided a space heater we could use.

Staff is very helpful and patient with tired travelers. It was cold when we arrived and our room was cold, so they provided a space heater we could use.

the hotel was as in the photos and description. The staff was very welcoming and friendly. The city of Whitehorse is completely accessible by walk (restaurant, cinema, river, ..)