Arrived at midnight after a delayed flight. Front door of hotel was locked. Banged on the window for 10 minutes till a guest let me in. The night manager was in the back room with ear buds in listening to something. Next day on check out same manager still w ear buds. Ask for help at breakfast station and gave poor service.

Arrived at midnight after a delayed flight. Front door of hotel was locked. Banged on the window for 10 minutes till a guest let me in. The night manager was in the back room with ear buds in listening to something. Next day on check out same manager still w ear buds. Ask for help at breakfast station and gave poor service.

This my second trip to Memphis and this hotel held up to all my expectation very clean front desk was very courteous and I'd give it a 9 out of 10

This my second trip to Memphis and this hotel held up to all my expectation very clean front desk was very courteous and I'd give it a 9 out of 10

Bed was extremely uncomfortable. The mattress sunk down immediately. Asked front desk about changing rooms, he said none were available. Had to put couch cushions underneath. No box springs and terrible mattress. Husband and I both had bad back pain the whole next day. First night asked for a do not disturb sign and an iron. Front desk person said ok. My husband had to go down the following morning and ask again. Finally got an iron, but he said they did not have any do not disturb signs. Asked again later, with new person, finally got one. Office chair missing wheel. Bathroom fan didn’t work. Written with sharpie on fan that it didn’t work. Many things in bathroom rusted out. Not able to use bathroom mirror for quite a while after done showering . Breakfast included pancakes and some other pastries. Very limited. Water pressure good and room fairly clean . Seemed to be in a decent area.

Bed was extremely uncomfortable. The mattress sunk down immediately. Asked front desk about changing rooms, he said none were available. Had to put couch cushions underneath. No box springs and terrible mattress. Husband and I both had bad back pain the whole next day. First night asked for a do not disturb sign and an iron. Front desk person said ok. My husband had to go down the following morning and ask again. Finally got an iron, but he said they did not have any do not disturb signs. Asked again later, with new person, finally got one. Office chair missing wheel. Bathroom fan didn’t work. Written with sharpie on fan that it didn’t work. Many things in bathroom rusted out. Not able to use bathroom mirror for quite a while after done showering . Breakfast included pancakes and some other pastries. Very limited. Water pressure good and room fairly clean . Seemed to be in a decent area.

The front desk guy was REALLY bad. Could barely understand him. The walls were VERY thin. You can hear people’s entire conversations. Breakfast was pretty bad.

The front desk guy was REALLY bad. Could barely understand him. The walls were VERY thin. You can hear people’s entire conversations. Breakfast was pretty bad.