Do not stay here. The property looks nice on the outside, but the rooms have signs of bed bugs, the staff is unpleasant, and the rooms need updating. Upon check-in, I looked for signs of bed bugs, as I do on every stay, and I found shells in the bed. I alerted the person on staff, but since it was 11:00 pm, I just stayed in my friend's room who had no signs of bed bugs. They offered to switch me, but I did not want to leave my friend in another area of the resort as it was just the two of us. The next morning, we went and spoke to the manager. He had housekeeping come and inspect the bed and I also took my own pictures. Housekeeping came in and when I showed her the shells of the bugs she just said they were dirt flicked them off the bed to the ground and called the other house keeper to change the sheets. Then she began speaking in Spanish with the other housekeeper saying the bed was just a little dirty and she just needed clean sheets. I told her I knew Spanish and started to respond in Spanish, and the other housekeeper said to the inspecting one, lets use English 'cause she understands. While this happened, I texted the manager photos of the bed bug shells. The manager ignored my pictures and said the housekeeper saw no signs of bugs, and he went and saw nothing. They changed my room but did not compensate me for the room I did not sleep in the one night. The staff and the room were both nasty.

Really friendly and helpful staff. Good distance from the airport.

Really friendly and helpful staff. Good distance from the airport.

Ok

Ok

Excellent property. Excellent service and staff very nice and helpful. Leisure activities and night shows are very fantastic. Room is big and spacious. Highly recommended to stay here.

Excellent property. Excellent service and staff very nice and helpful. Leisure activities and night shows are very fantastic. Room is big and spacious. Highly recommended to stay here.

It’s a very clean hotel, amazing cocktails and friendly staff.

It’s a very clean hotel, amazing cocktails and friendly staff.

Great hotel! Would definitely book again

Great hotel! Would definitely book again

Recently stayed at this hotel for 4 days celebrating a special birthday as a girls holiday and overall we were impressed, the facilities that we visited frequently (pool and bar!) were indeed 5* including being spoilt with some impressive live singing and dancers during the day. Victoria was absolutely amazing and could not have done enough for us, thank you Victoria. The al a carte restaurant was amazing and the staff were indeed 5*, as well as the cocktail & coffee making We couldn’t fault the location with it only being 15mins away from the airport and little further away from Los Christianos & Playa Da Américas We did come across some negatives, the rooms were big and spacious but the service let us down, the tea/coffee station was not refilled on a daily basis even after we asked reception. We ordered an iron which took 4 phone calls and still didn’t arrive after 50mins. The hotel boasts about being 5* but we found all the bars closed at 12am, even though it was advertised 2:30am We were on a girls holiday and were told to keep the noise down on several occasions, given our trip was out of school holidays there was little risk of disturbing children. Probably the most disturbing experience was the courtesy room, where we could shower and change after check out, being 5* we expected basic amenities, such as towels, which were not provided, the smell and basis hygiene of the area was quite disturbing.

Recently stayed at this hotel for 4 days celebrating a special birthday as a girls holiday and overall we were impressed, the facilities that we visited frequently (pool and bar!) were indeed 5* including being spoilt with some impressive live singing and dancers during the day. Victoria was absolutely amazing and could not have done enough for us, thank you Victoria. The al a carte restaurant was amazing and the staff were indeed 5*, as well as the cocktail & coffee making We couldn’t fault the location with it only being 15mins away from the airport and little further away from Los Christianos & Playa Da Américas We did come across some negatives, the rooms were big and spacious but the service let us down, the tea/coffee station was not refilled on a daily basis even after we asked reception. We ordered an iron which took 4 phone calls and still didn’t arrive after 50mins. The hotel boasts about being 5* but we found all the bars closed at 12am, even though it was advertised 2:30am We were on a girls holiday and were told to keep the noise down on several occasions, given our trip was out of school holidays there was little risk of disturbing children. Probably the most disturbing experience was the courtesy room, where we could shower and change after check out, being 5* we expected basic amenities, such as towels, which were not provided, the smell and basis hygiene of the area was quite disturbing.

Nice property, good selection of outdoor pools. Good buffet. Nice staff. Room was a good size, decent cleanliness but quite a few things that needed fixing (some of which were fixed over the course of our stay). Bed hadn’t been made up as a double as requested and took a long time to rectify.

Nice property, good selection of outdoor pools. Good buffet. Nice staff. Room was a good size, decent cleanliness but quite a few things that needed fixing (some of which were fixed over the course of our stay). Bed hadn’t been made up as a double as requested and took a long time to rectify.

This hotel would be perfect if just wanted to sunbathe and not go anywhere as there is very little to do around the property so it’s quite isolated. However the hotel is lovely the staff are great and the food very good

This hotel would be perfect if just wanted to sunbathe and not go anywhere as there is very little to do around the property so it’s quite isolated. However the hotel is lovely the staff are great and the food very good

Booking here was a mistake - this resort caters to millennials with children and is not particularly friendly to late career adults. No dining that wasn’t an IKEA style buffet. Happily, it was a short stay enroute to another destination. We won’t be back - tourists are generally unwelcome here in our experience.

Great resort, friendly staff, excellent food, comfortable bed

Great resort, friendly staff, excellent food, comfortable bed

Birthday trip March 2024 We stayed 4 nights at the Barceló Tenerife hotel for my husbands early birthday trip The hotel is only 15 mins from airport The checkin was really quick as we checked in online before arrival The staff at reception were really nice we had the standard room which was very spacious and with balcony area which was lovely rooms were cleaned every day the heated pool was amazing just by the bar area We were all inclusive Drinks were all original and not watered down. Bar staff were really nice the food was really good with plenty of options to choose from my husband and I would like to say a very big thank you to all the staff for making our stay so wonderful and we will definitely returning again.

Birthday trip March 2024 We stayed 4 nights at the Barceló Tenerife hotel for my husbands early birthday trip The hotel is only 15 mins from airport The checkin was really quick as we checked in online before arrival The staff at reception were really nice we had the standard room which was very spacious and with balcony area which was lovely rooms were cleaned every day the heated pool was amazing just by the bar area We were all inclusive Drinks were all original and not watered down. Bar staff were really nice the food was really good with plenty of options to choose from my husband and I would like to say a very big thank you to all the staff for making our stay so wonderful and we will definitely returning again.

Good location and nice staff. Hotel is getting a bit dated. Not a 5 star but a 4 star. We took the breakfast and dinner package. Breakfast was repetitive but fine. We decided to dine out at the local restaurants as the buffet had no ambiance. Not even any music. We would stay again but not take the dinner package.

Good location and nice staff. Hotel is getting a bit dated. Not a 5 star but a 4 star. We took the breakfast and dinner package. Breakfast was repetitive but fine. We decided to dine out at the local restaurants as the buffet had no ambiance. Not even any music. We would stay again but not take the dinner package.

Stunning hotel can not fault anything

Stunning hotel can not fault anything

Beautifully designed hotel with lovely planting of local flowers and shrubs. Rooms comfortable with good views from the balcony. Great swimming pools and marvellous location next to the sea. Restaurants served good food with lots of choice. Staff invariably friendly. Amusing and entertaining evening shows. One or two concerns: our beds were on wheels which tended to move around despite the brakes being on. Annoying drilling noise by the adult pool while some kind of repair work was being done. Overall a very enjoyable stay.

Beautifully designed hotel with lovely planting of local flowers and shrubs. Rooms comfortable with good views from the balcony. Great swimming pools and marvellous location next to the sea. Restaurants served good food with lots of choice. Staff invariably friendly. Amusing and entertaining evening shows. One or two concerns: our beds were on wheels which tended to move around despite the brakes being on. Annoying drilling noise by the adult pool while some kind of repair work was being done. Overall a very enjoyable stay.

Nice hotel near to the airport and the main resorts - only downside it was set on a hill. The entrance was at the top of the hill with the rooms cascading down each side of the pools to the main buffet restaurant at the bottom of the hill Which meant a lot of walking from one end to another (we had a car) which was parked at the top There are lifts but not directly to the buffet restaurant and not in each block - so we had to walk to the next block (away from the restaurant) to get a lift and then had to walk down the ramp ways to to the buffet Not easy to work out where best to go… We had to eat late as the entertainment was next to the restaurant- outside (take a jumper) so that we didn’t have to keep walking backwards and forwards to the room.. There are no disable parking spaces (made into electrical points) so it’s on a first come basis…if you can get a space. There was a buggy to help people around - it was a two seater that they crammed three people into - we only used it once as it wasn’t safe… On other point the food was just ok…if you went later in the evening then some of the main items had finished…like the joints of meat…there wasn’t enough staff to cope with the numbers and we where left waiting for drinks - felt really sorry for them…..

Nice hotel near to the airport and the main resorts - only downside it was set on a hill. The entrance was at the top of the hill with the rooms cascading down each side of the pools to the main buffet restaurant at the bottom of the hill Which meant a lot of walking from one end to another (we had a car) which was parked at the top There are lifts but not directly to the buffet restaurant and not in each block - so we had to walk to the next block (away from the restaurant) to get a lift and then had to walk down the ramp ways to to the buffet Not easy to work out where best to go… We had to eat late as the entertainment was next to the restaurant- outside (take a jumper) so that we didn’t have to keep walking backwards and forwards to the room.. There are no disable parking spaces (made into electrical points) so it’s on a first come basis…if you can get a space. There was a buggy to help people around - it was a two seater that they crammed three people into - we only used it once as it wasn’t safe… On other point the food was just ok…if you went later in the evening then some of the main items had finished…like the joints of meat…there wasn’t enough staff to cope with the numbers and we where left waiting for drinks - felt really sorry for them…..

Great staff in every department. Good variety of food. Comfortable spacious rooms. Nice places to walk by the see. Safe pathways.

Great staff in every department. Good variety of food. Comfortable spacious rooms. Nice places to walk by the see. Safe pathways.