Helpful team.

Helpful team.

Cleanest property I have stayed at. Rooms are new and spacious. Staff is friendly, and amenities are great (free laundry!). Highly recommended.

Cleanest property I have stayed at. Rooms are new and spacious. Staff is friendly, and amenities are great (free laundry!). Highly recommended.

Didn't know there was no sky tv.remote to the tv was hard to use I mean the buttons you push it and had to push it more than once.poor reception for the tv and mobile phone.

Didn't know there was no sky tv.remote to the tv was hard to use I mean the buttons you push it and had to push it more than once.poor reception for the tv and mobile phone.

I booked this room late in the day due to my hostel being unsafe. My reservation was accepted online AFTER the desk hours and a phone number given to call to be let in to the motel upon my arrival. When I arrived at 11:30 pm the office was closed (which was to be expected) but no one answered the after hours number. I contacted the Hotels.com help line and they were very helpful and quickly connected with the hotel owner, Margarette, and asked her to please meet me for my room. At this point it was midnight. The owner did meet me and her behavior was rude, angry, and unprofessional. She met me with "Do you have any idea what time it is??" After trying kindly to explain my situation, she cut me off and read me the riot act which included how I as a foreigner needed "to learn how NZ works", how I "inconvenienced her", how this was "never going to happen again", etc. Bear in mind I was soaking wet from the rain and was crying from the scary event at my hostel. She showed zero kindness and basic human decency. Why would the motel accept and process my payment after the desk hours if they had no intention of letting me into the room after hours? Simply refuse the booking if you cannot meet the after hours needs of guests. Owning and running a motel means that sometimes travelers have unexpected situations. My late arrival was in no way malicious or entitled and I tried to meet her with gratitude and had my head bit off. Poor reflection of the usual kind Kiwi spirit :/

I booked this room late in the day due to my hostel being unsafe. My reservation was accepted online AFTER the desk hours and a phone number given to call to be let in to the motel upon my arrival. When I arrived at 11:30 pm the office was closed (which was to be expected) but no one answered the after hours number. I contacted the Hotels.com help line and they were very helpful and quickly connected with the hotel owner, Margarette, and asked her to please meet me for my room. At this point it was midnight. The owner did meet me and her behavior was rude, angry, and unprofessional. She met me with "Do you have any idea what time it is??" After trying kindly to explain my situation, she cut me off and read me the riot act which included how I as a foreigner needed "to learn how NZ works", how I "inconvenienced her", how this was "never going to happen again", etc. Bear in mind I was soaking wet from the rain and was crying from the scary event at my hostel. She showed zero kindness and basic human decency. Why would the motel accept and process my payment after the desk hours if they had no intention of letting me into the room after hours? Simply refuse the booking if you cannot meet the after hours needs of guests. Owning and running a motel means that sometimes travelers have unexpected situations. My late arrival was in no way malicious or entitled and I tried to meet her with gratitude and had my head bit off. Poor reflection of the usual kind Kiwi spirit :/

Room was very comfortable and spacious. Would stay here again.

Room was very comfortable and spacious. Would stay here again.

Such a lovely and clean place for a short stay with my family over the long weekend.

Such a lovely and clean place for a short stay with my family over the long weekend.

Well located for the centre of the city. My room was very clean, and check-in was a breeze. This is an older property, and the fixtures are a little tired, and the price of the room I felt was a little high because of this.

Well located for the centre of the city. My room was very clean, and check-in was a breeze. This is an older property, and the fixtures are a little tired, and the price of the room I felt was a little high because of this.

The staff were very pleasant and the unit was lovely

The staff were very pleasant and the unit was lovely

Friendly staff, good sized room lovely and clean

Friendly staff, good sized room lovely and clean

Very comfortable and convenient place to stay

Very comfortable and convenient place to stay

Everything was perfect thanking you

Pleasant stay as usual, Thankyou Magaret

Pleasant stay as usual, Thankyou Magaret

Good and clean premises but interior is a little tired and sound proofing is poor, especially if on the lower level.

Good and clean premises but interior is a little tired and sound proofing is poor, especially if on the lower level.

Very quiet and comfortable. Friendy check in and check out.

Very quiet and comfortable. Friendy check in and check out.

Nice and clean. Quite spacious with a nice comfy bed.A great place to stay.

Nice and clean. Quite spacious with a nice comfy bed.A great place to stay.

Beautiful spacious room. Pleasant stay as usual. Many thanx

Beautiful spacious room. Pleasant stay as usual. Many thanx

Pleasant stay as usual. Thankyou