Had I known that the property was under renovation and most pools were closed down and noisy from construction, I would not have booked… unfair not adequately disclosing.

Had I known that the property was under renovation and most pools were closed down and noisy from construction, I would not have booked… unfair not adequately disclosing.

I went to use the water park, but most of the facilities were under repair and only had one swimming pool. If there was a repair schedule, it would have been nice to notify you in advance, but if I gave a notice less than a month before, I couldn't book another good place and just used it.

I went to use the water park, but most of the facilities were under repair and only had one swimming pool. If there was a repair schedule, it would have been nice to notify you in advance, but if I gave a notice less than a month before, I couldn't book another good place and just used it.

Very good

Very good

When I booked my 2 rooms few 2 or 3 months ago, we booked them according to what we have seen on the website and what the hotel has in terms of activities, swimming pools, restaurants and kids adventures/activities, but when we came here we found out that most of those things are closed, due to ongoing renovations since November (as per the confirmation of their staff), so we were extremely disappointed and did mot have much fun and all the mony was paid for nothing. It should be mentioned on the website, so we do not bother and waste our money for something that does not deserve that much of amount. Honestly its mot worth even half of what we paid and we need a compensation for that.

When I booked my 2 rooms few 2 or 3 months ago, we booked them according to what we have seen on the website and what the hotel has in terms of activities, swimming pools, restaurants and kids adventures/activities, but when we came here we found out that most of those things are closed, due to ongoing renovations since November (as per the confirmation of their staff), so we were extremely disappointed and did mot have much fun and all the mony was paid for nothing. It should be mentioned on the website, so we do not bother and waste our money for something that does not deserve that much of amount. Honestly its mot worth even half of what we paid and we need a compensation for that.

It’s a very nice hotel. Very Clean. and good service. My family and I enjoyed staying here!

It’s a very nice hotel. Very Clean. and good service. My family and I enjoyed staying here!

The hotel has everything for kids and restaurants are nearby in abundance. The sea at the time we were there (April) wasn’t super Thailand like clean. Found it strange that the hotel bar was empty and not showing any sports on the tv. It needs an update and you could see signs of it having been empty during Covid. Staff were friendly, apart from when we asked for sports coverage in the then empty bar for the kids to watch.

The hotel has everything for kids and restaurants are nearby in abundance. The sea at the time we were there (April) wasn’t super Thailand like clean. Found it strange that the hotel bar was empty and not showing any sports on the tv. It needs an update and you could see signs of it having been empty during Covid. Staff were friendly, apart from when we asked for sports coverage in the then empty bar for the kids to watch.

God service

God service

Love it! Next time will try to go during Thailand winter season. March was way too hot

Love it! Next time will try to go during Thailand winter season. March was way too hot

Very disappointed over all. The room furnitures and bedding are very old. Should not advertise as 5 stars Hotel.

Very disappointed over all. The room furnitures and bedding are very old. Should not advertise as 5 stars Hotel.

The resort is really showing its age. Not maintained well at all. Bathroom within the room has mildew stains throughout. A hole in the wall where a phone once hung. TV with poor brightness, barely viewable. All facilities are super worn. Kids water play area has mildew/mold stains throughout. Paint worn off of most of the fixtures. The resort is under renovations so I hope next time will be a better experience if I choose to return. As far as the service, it was mixed at best. I would like to recognize Koong and Pon in the Kid’s Club for watching our son. They did an excellent job, our son had nothing but great things to say about them. I would like to also recognize Nancy in the Oasis restaurant. I am so grateful she was able to accommodate us when others we spoke to wouldn’t. My wife and I wanted to eat the buffet at Oasis that evening however our son wanted to have a cheeseburger which wasn’t on the menu at the buffet. We spoke to another person before Nancy which suggested we eat at another restaurant at the resort. Lastly, I would like to recognize the Spa team, my wife and I enjoyed their services. They are very skilled in their work. All in all, unfortunately I was quite disappointed with my stay here.

The resort is really showing its age. Not maintained well at all. Bathroom within the room has mildew stains throughout. A hole in the wall where a phone once hung. TV with poor brightness, barely viewable. All facilities are super worn. Kids water play area has mildew/mold stains throughout. Paint worn off of most of the fixtures. The resort is under renovations so I hope next time will be a better experience if I choose to return. As far as the service, it was mixed at best. I would like to recognize Koong and Pon in the Kid’s Club for watching our son. They did an excellent job, our son had nothing but great things to say about them. I would like to also recognize Nancy in the Oasis restaurant. I am so grateful she was able to accommodate us when others we spoke to wouldn’t. My wife and I wanted to eat the buffet at Oasis that evening however our son wanted to have a cheeseburger which wasn’t on the menu at the buffet. We spoke to another person before Nancy which suggested we eat at another restaurant at the resort. Lastly, I would like to recognize the Spa team, my wife and I enjoyed their services. They are very skilled in their work. All in all, unfortunately I was quite disappointed with my stay here.

Modern

Modern

The water park is a wonderful feature for children and my daughter loved the slides and other features.

The water park is a wonderful feature for children and my daughter loved the slides and other features.

Best family resort in Thailand but the property needs to be seriously updated. Our door locks and Air Conditioning weren't working and we needed technicians to come and fix them. Lots of touch up paint needed every where. Been to this property many times and it seems neglected by management compared to before.

Best family resort in Thailand but the property needs to be seriously updated. Our door locks and Air Conditioning weren't working and we needed technicians to come and fix them. Lots of touch up paint needed every where. Been to this property many times and it seems neglected by management compared to before.

Extra cost in activities, poor service during check in, poor service in restaurant. Extra cost if you would like to carry your own food in common areas. Restaurant food taste is just average but over priced not to.mention they were slow and forgot order. The room suppose to be family room but have no table for dinning, no cluttering, it was just a double room rather than family room.

Extra cost in activities, poor service during check in, poor service in restaurant. Extra cost if you would like to carry your own food in common areas. Restaurant food taste is just average but over priced not to.mention they were slow and forgot order. The room suppose to be family room but have no table for dinning, no cluttering, it was just a double room rather than family room.

Lovely resort! We were only here for a couple of nights however will say that the pool facilities are great! The lazy river was a nice addition for something else to do; the main pool temperature was amazing and there was a deeper section for jumping and diving if desired. We didn't find too much difficulty locating a spot along the pool. We ate at the restaurant next to the pool one day for lunch and it was delicious. The included breakfast buffet was great with MANY options. The room was nice although there wasn't really anywhere to put your clothes (no drawers). Our room overlooked the resort and beach area, we were also up higher which was great for watching the nightly lightening shows! The shower is small. We did go to the rum jungle bar one night, nothing was going on there, very quiet but it's on the roof top and great for lightening watching; but drinks are VERY expensive.

Lovely resort! We were only here for a couple of nights however will say that the pool facilities are great! The lazy river was a nice addition for something else to do; the main pool temperature was amazing and there was a deeper section for jumping and diving if desired. We didn't find too much difficulty locating a spot along the pool. We ate at the restaurant next to the pool one day for lunch and it was delicious. The included breakfast buffet was great with MANY options. The room was nice although there wasn't really anywhere to put your clothes (no drawers). Our room overlooked the resort and beach area, we were also up higher which was great for watching the nightly lightening shows! The shower is small. We did go to the rum jungle bar one night, nothing was going on there, very quiet but it's on the roof top and great for lightening watching; but drinks are VERY expensive.

Really enjoyed the stay.

Really enjoyed the stay.