Only one comment regarding potential ‘hidden costs’ as the original booking included free breakfast buffet and the hostess mentioned we were entitled to one free coffee and one free tea. We then proceeded to order two lattes. During check-out, the receptionist stated there was an 11 AUD balance. I was quite perplexed, the room was pre-paid and nothing was used or ordered to incur any incidental charges. I inquired about the source of this charge and it was replied that it was an additional coffee from breakfast. Incredulous, I mentioned what the hostess said and the receptionist said that the free buffet was for the entire booking as well as the free coffee and tea offer. This meant by interpretation, only one coffee and one tea could be ordered - we ordered no tea, just two lattes; therefore one latte was “extra cost”. It was an absurd rationale although I decided to just pay the charge. The receptionist proceeded then asked if I wanted to use the CC on file for deposit. I asked if I could pay cash and the answer was no; therefore, I was again perplexed - isn’t that the reason for a deposit? What created the necessity to ask if I wanted to use the CC on file, especially if cash is not accepted? Otherwise, the overnight stay was relaxing and comfortable. No additional comments.

Only one comment regarding potential ‘hidden costs’ as the original booking included free breakfast buffet and the hostess mentioned we were entitled to one free coffee and one free tea. We then proceeded to order two lattes. During check-out, the receptionist stated there was an 11 AUD balance. I was quite perplexed, the room was pre-paid and nothing was used or ordered to incur any incidental charges. I inquired about the source of this charge and it was replied that it was an additional coffee from breakfast. Incredulous, I mentioned what the hostess said and the receptionist said that the free buffet was for the entire booking as well as the free coffee and tea offer. This meant by interpretation, only one coffee and one tea could be ordered - we ordered no tea, just two lattes; therefore one latte was “extra cost”. It was an absurd rationale although I decided to just pay the charge. The receptionist proceeded then asked if I wanted to use the CC on file for deposit. I asked if I could pay cash and the answer was no; therefore, I was again perplexed - isn’t that the reason for a deposit? What created the necessity to ask if I wanted to use the CC on file, especially if cash is not accepted? Otherwise, the overnight stay was relaxing and comfortable. No additional comments.

Nice hotel for a lovely weekend in Mornington Very confortable and well located

Nice hotel for a lovely weekend in Mornington Very confortable and well located

A nice comfortable place to stay within walking distance to everything.

A nice comfortable place to stay within walking distance to everything.

Lovely location and wonderful amenities.

Lovely location and wonderful amenities.

Melbourne’s finest. Pleasantly surprised !

Melbourne’s finest. Pleasantly surprised !

Helpful staff at reception. Great view. Excellent filling tasty breakfasts. A little slow on daily cleaning of rooms.

Helpful staff at reception. Great view. Excellent filling tasty breakfasts. A little slow on daily cleaning of rooms.

Excellent attention to details at this luxury hotel The staff were all very friendly and helpful Loved our one night stay

Excellent attention to details at this luxury hotel The staff were all very friendly and helpful Loved our one night stay

Really nice hotel, beautiful decor and view. Nice amenties, like the swimming pool, and several options for lunch/dinning. Great indoor nordic spa style.

Really nice hotel, beautiful decor and view. Nice amenties, like the swimming pool, and several options for lunch/dinning. Great indoor nordic spa style.

Modern, quiet, 5 star feel, good view

Modern, quiet, 5 star feel, good view

The hotel was nice but for over $500 per night, the room was absolutely tiny. We had no space to put a bag (thank god we didn’t bring a suitcase,) no table to sit at, the toilet door was see through glass with a big hole for a handle, meaning you could see people sitting on the toilet (awkward much.) Fine to stay in by yourself but not for a couple. Breakfast was good, staff were lovely, bed comfortable, just the size of the room and the toilet that was no good.

The hotel was nice but for over $500 per night, the room was absolutely tiny. We had no space to put a bag (thank god we didn’t bring a suitcase,) no table to sit at, the toilet door was see through glass with a big hole for a handle, meaning you could see people sitting on the toilet (awkward much.) Fine to stay in by yourself but not for a couple. Breakfast was good, staff were lovely, bed comfortable, just the size of the room and the toilet that was no good.

We have stayed at a few resorts and hotels, but the “ Intercontinental” in Sorrento has to be amongst the best. The staff were so prompt and friendly in anything we requested. They were even beautiful enough to provide us with a a bottle of wine for our 20th year anniversary. Love this place.

We have stayed at a few resorts and hotels, but the “ Intercontinental” in Sorrento has to be amongst the best. The staff were so prompt and friendly in anything we requested. They were even beautiful enough to provide us with a a bottle of wine for our 20th year anniversary. Love this place.

Absolutely beautiful hotel. The rooms are luxurious, complimentary mini bar which they fill every day. The pool and pool area spectacular. We had the best stay for our mini honeymoon

Absolutely beautiful hotel. The rooms are luxurious, complimentary mini bar which they fill every day. The pool and pool area spectacular. We had the best stay for our mini honeymoon

Great clean and tidy

Great clean and tidy

Amazing customer service!

Amazing customer service!

Air/Heat wasn’t working in the room and hotel couldn’t get it resolved for our entire stay (3 nights). Other guests had the same issue. Room was extremely noisey due to shared access door and outside music blaring from the balcony above from 10am to 7pm. Breakfast was disappointing, having to endure long wait to be seated. Room service breakfast only available for additional charge, despite breakfast being included in the room rate.

Air/Heat wasn’t working in the room and hotel couldn’t get it resolved for our entire stay (3 nights). Other guests had the same issue. Room was extremely noisey due to shared access door and outside music blaring from the balcony above from 10am to 7pm. Breakfast was disappointing, having to endure long wait to be seated. Room service breakfast only available for additional charge, despite breakfast being included in the room rate.

Great stay. Welcoming staff, fresh , clean rooms. Dining experience excellent. Complementary breakfast, mini bar and car parking a bonus.

Great stay. Welcoming staff, fresh , clean rooms. Dining experience excellent. Complementary breakfast, mini bar and car parking a bonus.