Great whether. October is a great time to come. Was still warm enough without the masses. Seemed like a family run business and they were great and attentive. Faleminderit shume!

Great whether. October is a great time to come. Was still warm enough without the masses. Seemed like a family run business and they were great and attentive. Faleminderit shume!

The hotel is in a good location and boasts high standards in terms of its facilities. However, the staff’s attitude falls short of what you would expect from a 4-star hotel. One receptionist, in particular, was not very friendly or helpful, making it seem as if any question was an inconvenience. Upon our arrival shortly before 3 p.m., our room was not ready, even though check-in starts at 1 p.m. Additionally, our room was located next to the laundry area, and from early in the morning, staff would leave the door open, speaking loudly to each other, with no consideration for guests trying to rest—especially those on holiday who might want to sleep after 7 am. Another frustration was the hotel’s unreliable Wi-Fi. Despite having several networks to connect to, the service was constantly down. While disconnecting can be a positive on holiday, if you're coming from the EU and don’t have roaming, it becomes quite frustrating. While the breakfast was excellent with a wide variety of choices, the service left much to be desired. The morning waiter struggled to communicate and seemed irritated whenever we asked for coffee, which, although included in breakfast, had to be requested as there was no self-service coffee machine. Overall, despite the hotel’s high standard the unfriendly staff spoiled our experience making our holidays feel more frustrating than pleasant. If you're looking for a relaxing holiday, this may not be the best option, as the staff's lack of care can be annoying

Enjoyed our stay at this hotel overall but felt there is room for improvement at almost every point. We arrived around 16:00 but our rooms weren't quite ready, although the wait was not too long. Despite a request for our two rooms to be next to each other, they were not even on the same floor. Subsequently, there was a problem with the air-conditioning in one of our rooms, which they were dragging their feet about resolving so we had to complain to our tour operator the next day and they then miraculously moved us to the room next door to the other one. The lift is extremely dangerous, as pointed out by some others as the door closes unexpectedly, even if the "open door" button is pressed. The hotel is in a good location with short walks to the promenade, shops and restaurants as well as the beach. The downside of this is that loud music can be heard each evening until midnight, which is not ideal when staying there with a family and young children. The pool is small but there were always enough sun loungers available and the pool was not overcrowded. Staff seemed friendly but not overwhelmingly so. Housekeeping was friendly and arrived promptly each morning. Breakfast was decent with plenty of space and reasonable choice. A better selection of cereals would be appreciated but everything else was good. The window for breakfast service could be longer. (08:00 - 10:00). We ate dinner in the restaurant a couple of times for convenience.

Enjoyed our stay at this hotel overall but felt there is room for improvement at almost every point. We arrived around 16:00 but our rooms weren't quite ready, although the wait was not too long. Despite a request for our two rooms to be next to each other, they were not even on the same floor. Subsequently, there was a problem with the air-conditioning in one of our rooms, which they were dragging their feet about resolving so we had to complain to our tour operator the next day and they then miraculously moved us to the room next door to the other one. The lift is extremely dangerous, as pointed out by some others as the door closes unexpectedly, even if the "open door" button is pressed. The hotel is in a good location with short walks to the promenade, shops and restaurants as well as the beach. The downside of this is that loud music can be heard each evening until midnight, which is not ideal when staying there with a family and young children. The pool is small but there were always enough sun loungers available and the pool was not overcrowded. Staff seemed friendly but not overwhelmingly so. Housekeeping was friendly and arrived promptly each morning. Breakfast was decent with plenty of space and reasonable choice. A better selection of cereals would be appreciated but everything else was good. The window for breakfast service could be longer. (08:00 - 10:00). We ate dinner in the restaurant a couple of times for convenience.

It was big surprise that the hotel didn't have a privet beach belong to hotel and this was one of the reasons we choose the hotel. The receptionist explained that the hotel is not owning the beach any more and we must read an old information. Breakfasts were very boring, every single day the same very little choice, but tasty. No booklet information in the room with hotel information, for example there was a phone in the room without information what number should I call to reception. I tried random numbers but didn't work. Also no handle hanger with info for hotel staff: Please do not disturb - Please clean the room. But we still like staying in the hotel. Friendly staff, very clean hotel, nice food in restaurant in good prices, walkable access to Saranda promenade, shopping ...

It was big surprise that the hotel didn't have a privet beach belong to hotel and this was one of the reasons we choose the hotel. The receptionist explained that the hotel is not owning the beach any more and we must read an old information. Breakfasts were very boring, every single day the same very little choice, but tasty. No booklet information in the room with hotel information, for example there was a phone in the room without information what number should I call to reception. I tried random numbers but didn't work. Also no handle hanger with info for hotel staff: Please do not disturb - Please clean the room. But we still like staying in the hotel. Friendly staff, very clean hotel, nice food in restaurant in good prices, walkable access to Saranda promenade, shopping ...

Friendly staff, good location, clean rooms, lovely restaurant/breakfast, cool pool. What's not to love?