In the heart of everything amazing location

In the heart of everything amazing location

The staff was very nice and helpful.

The staff was very nice and helpful.

Convenient location, friendly staff Breakfast is good (buffet and can request your order) Rooms are clean and spacious, not always quiet but you are in downtown, it is expected

Convenient location, friendly staff Breakfast is good (buffet and can request your order) Rooms are clean and spacious, not always quiet but you are in downtown, it is expected

The property pictures look quite good but in reality the deluxe room was so cramped for even one person, glad that I didn't have to share the room with another person. The property is quite average and probably not worth the money they charge.

The property pictures look quite good but in reality the deluxe room was so cramped for even one person, glad that I didn't have to share the room with another person. The property is quite average and probably not worth the money they charge.

Great, staff quick to assist with any request.

Great, staff quick to assist with any request.

Great spacious family room, I’m central Hanoi and old quarter. Ideal for our 3 nights family visit. Breakfast was standard Vietnam offering, not great but that is the case everywhere!

Great spacious family room, I’m central Hanoi and old quarter. Ideal for our 3 nights family visit. Breakfast was standard Vietnam offering, not great but that is the case everywhere!

Great staff and good location. Would stay here again!

Great staff and good location. Would stay here again!

City view room only had a small window in the top of the wall, you could see up the next building, cleanliness was nou to standard. After bringing it up to the reception they offered me a different room which was better, city view now was the lobby, cleanliness improved. You get what you pay for, price was low including breakfast which I only used once.

City view room only had a small window in the top of the wall, you could see up the next building, cleanliness was nou to standard. After bringing it up to the reception they offered me a different room which was better, city view now was the lobby, cleanliness improved. You get what you pay for, price was low including breakfast which I only used once.

The property was mediocre clean. Shower leaked water excessively on the sides every time it was used. The incorrect shower curtain size was an additional contribution to the leaking. Our room and bathroom was more distressed and outdated than than the property photos provided on the property details. The breakfast was also mediocre, but this could be due to the pandemic recovery. I have stayed at better accommodations that are in the same neighborhood at the same price point. The location is centrally located with lots of shops and restaurants.

The property was mediocre clean. Shower leaked water excessively on the sides every time it was used. The incorrect shower curtain size was an additional contribution to the leaking. Our room and bathroom was more distressed and outdated than than the property photos provided on the property details. The breakfast was also mediocre, but this could be due to the pandemic recovery. I have stayed at better accommodations that are in the same neighborhood at the same price point. The location is centrally located with lots of shops and restaurants.

Great hotel with friendly helpful staff in the centre of the Old Quarter. We were given a room upgrade on arrival with large king sized bed and balcony. Breakfast was a mix of Asian and Western to suit anyone. Would stay again when in Hanoi.

Great hotel with friendly helpful staff in the centre of the Old Quarter. We were given a room upgrade on arrival with large king sized bed and balcony. Breakfast was a mix of Asian and Western to suit anyone. Would stay again when in Hanoi.

Good location since is in the center of the city & easy to walk around for shopping & eating . All staff are very hospitality especially Ricky , manager is very helpfull and very good take care for us . Can say very excellent and high recommend here.

Good location since is in the center of the city & easy to walk around for shopping & eating . All staff are very hospitality especially Ricky , manager is very helpfull and very good take care for us . Can say very excellent and high recommend here.

The hotel is in a good location, walking distance to sites and great food. Staff were very helpful and rooms were well appointed.

It was a short but delightful stay. Great location right at the center of the Old Quarter. The staff were friendly and responsive to requests.

It was a short but delightful stay. Great location right at the center of the Old Quarter. The staff were friendly and responsive to requests.

Excellent location, near to the Hoan Kiem lake, night market, food choices and shopping. Room was excellent, clean and comfortable. Staff were very friendly.

Excellent location, near to the Hoan Kiem lake, night market, food choices and shopping. Room was excellent, clean and comfortable. Staff were very friendly.

Helping staff , quite informative best location , near to the night market and lake.In the heart of the city ! Bingo all perfect 10/10 thank you for a pleasant stay

Helping staff , quite informative best location , near to the night market and lake.In the heart of the city ! Bingo all perfect 10/10 thank you for a pleasant stay

We booked the room in HM Boutique hotel in Hanoi for two days but when we reached the hotel, we were informed that the washroom in our room was damaged and they sent us to a nearby hotel “Hanoi A1” hotel for day-one and the room was much much tinier and not in a great condition. Day two we were asked shift back to the original hotel HM boutique hotel and upgraded us to a balcony room. But the same issue with the washroom and the toilet flush wasn’t working. We had to use the washroom in the lobby which was extremely uncomfortable. The management should have been more mindful and more well planned. This can be extremely annoying and uncomfortable for families travelling on a vacation

We booked the room in HM Boutique hotel in Hanoi for two days but when we reached the hotel, we were informed that the washroom in our room was damaged and they sent us to a nearby hotel “Hanoi A1” hotel for day-one and the room was much much tinier and not in a great condition. Day two we were asked shift back to the original hotel HM boutique hotel and upgraded us to a balcony room. But the same issue with the washroom and the toilet flush wasn’t working. We had to use the washroom in the lobby which was extremely uncomfortable. The management should have been more mindful and more well planned. This can be extremely annoying and uncomfortable for families travelling on a vacation

This hotel provided excellent customer service and the staff spoke understandable to excellent English. The manager helped arrange a ride to and from the airport and reserved a street food tour as well. He offered to help arrange other tourist activities but we decided to book things ourselves. We paid more than we needed to and paid way too much for transportation. Highly recommend utilizing the hotel to organize any activities, they will do an excellent job and save their customers money. They also allowed us to leave a suitcase for 5 days while we were away from the hotel. The room was clean and the bed comfortable. Mini bar was cold and breakfast was filling. Highly recommend this hotel for their excellent customer service!