The hotel is in a beautiful traditional old house. The staff were super kind. But it needs maintenance; we booked two rooms for a night, and one of them had an old bathroom that didn´t look so clean. The other room let rain come in and wet the floor.

The hotel is in a beautiful traditional old house. The staff were super kind. But it needs maintenance; we booked two rooms for a night, and one of them had an old bathroom that didn´t look so clean. The other room let rain come in and wet the floor.

Bed sheets were dirty with stains, asked for new ones and no one was available to change them. Had to change them myself, noticed the entire bed was full of hairs and more stains! Restroom wouldn’t flush, and mosquitos all around in the bedroom.

Bed sheets were dirty with stains, asked for new ones and no one was available to change them. Had to change them myself, noticed the entire bed was full of hairs and more stains! Restroom wouldn’t flush, and mosquitos all around in the bedroom.

The room was disgusting. It smelled very TERRIBLE (like sewage). Staff was a dissaster; they didn't give me options (maybe to stay in another hotel from same chain, Kavia). We were forced to leave the hotel at almost 11 pm and needed to pay for 2 rooms in a Marriott. PLEASE DON'T GO TO THAT HOTEL!

The room was disgusting. It smelled very TERRIBLE (like sewage). Staff was a dissaster; they didn't give me options (maybe to stay in another hotel from same chain, Kavia). We were forced to leave the hotel at almost 11 pm and needed to pay for 2 rooms in a Marriott. PLEASE DON'T GO TO THAT HOTEL!

This was an amazing stayed, Gael at the front desk is just the Best Best help in the world, I really mean it. It’s a cozy felt like home hotel.

This was an amazing stayed, Gael at the front desk is just the Best Best help in the world, I really mean it. It’s a cozy felt like home hotel.

Awful

Awful

It was central location and kind staff.

It was central location and kind staff.

Staff members very friendly and helpful in anything we needed

If you like cheap old hotels this is the place for you. We reserved two rooms, the ac didn't work in one of them and they didn't switch us room until the next day. That same night they rented the same room to a different family and of course they complained too and the hotel employees didn't do anything about it. Also if you love mosquitoes this is also a great place for you, since mosquitoes get in to the rooms all night somehow. Also super loud since the rooms have no insulation. Employees slamming doors and things right outside your room at all hours of the morning seems to be a daily thing. Super awesome if you have a baby trying to sleep. Oh and if you like flies all over your beast, you're in luck! They keep everything out in the open with flies all over it. Must be a culinary thing down here. Honestly this hotel is awful if you're used to good hotels. If you're cheap and like it cheap and crappy this is it - look no further.

If you like cheap old hotels this is the place for you. We reserved two rooms, the ac didn't work in one of them and they didn't switch us room until the next day. That same night they rented the same room to a different family and of course they complained too and the hotel employees didn't do anything about it. Also if you love mosquitoes this is also a great place for you, since mosquitoes get in to the rooms all night somehow. Also super loud since the rooms have no insulation. Employees slamming doors and things right outside your room at all hours of the morning seems to be a daily thing. Super awesome if you have a baby trying to sleep. Oh and if you like flies all over your beast, you're in luck! They keep everything out in the open with flies all over it. Must be a culinary thing down here. Honestly this hotel is awful if you're used to good hotels. If you're cheap and like it cheap and crappy this is it - look no further.

Staff members very friendly and helpful in anything we needed

Great place to stay!! Thank you Israel!

Great place to stay!! Thank you Israel!

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The woodwork was beautiful

The woodwork was beautiful

We stayed at Real Toledo over our summer vacation. The greatest treasure Merida has is its people. This is clearly reflected by the staff there. Israel is genuinely invested in helping visitors have a wonderful experience in Merida! This makes up for the small things that may have been lacking. I hope that travelers can find the value in the kind and attentive people of Merida that like Israel want you to leave with a great Yucatecan memory and plan on returning soon just to experience their hospitality again. Mil Gracias!!

We stayed at Real Toledo over our summer vacation. The greatest treasure Merida has is its people. This is clearly reflected by the staff there. Israel is genuinely invested in helping visitors have a wonderful experience in Merida! This makes up for the small things that may have been lacking. I hope that travelers can find the value in the kind and attentive people of Merida that like Israel want you to leave with a great Yucatecan memory and plan on returning soon just to experience their hospitality again. Mil Gracias!!

Rooms were very clean and staff were very helpful and friendly. Water has plentiful and hot. Beds were comfortable. The included breakfast was good, but since it was it was made to order often took some time. Staff knew about the city and provided useful information, including printing maps, where appropriate. Very convenient location made it easy to walk to most areas of downtown. Only complaint was pool looked cloudy and not the cleanest, so we didn't use it despite the heat.

Rooms were very clean and staff were very helpful and friendly. Water has plentiful and hot. Beds were comfortable. The included breakfast was good, but since it was it was made to order often took some time. Staff knew about the city and provided useful information, including printing maps, where appropriate. Very convenient location made it easy to walk to most areas of downtown. Only complaint was pool looked cloudy and not the cleanest, so we didn't use it despite the heat.

The property is nice, the beds comfortable enough, the location is fantastic. Lacks a little bit of service, for example, a bell boy to help with luggage. I had to carry 6 suitcases up 3 flights of stairs. The breakfast good and quick

The property is nice, the beds comfortable enough, the location is fantastic. Lacks a little bit of service, for example, a bell boy to help with luggage. I had to carry 6 suitcases up 3 flights of stairs. The breakfast good and quick

It’s good just for one night. No more than that.

It’s good just for one night. No more than that.

Lovely colonial hotel in the centre of Merida with nice flair and great atmosphere Had a top floor room which was very quiet. (no lift, but you can request ground floor rooms) which was very spacious, had a kitchen and nice bath room. Very comfortable bed. Freshly cooked to order Mexican Breakfast, coffee, tea, juice and some fruit. Lovely small pool, great to chill a bit after a day of sightseeing. The front desk staff was really great and helpful. The hotel has some secure parking available (maybe 50 meters away). Walking distance to shops, bars and restaurants, not far from cathedral. Overall a great place to stay for a couple of days if you plan exploring Merida area. Would definitely stay here again.

Lovely colonial hotel in the centre of Merida with nice flair and great atmosphere Had a top floor room which was very quiet. (no lift, but you can request ground floor rooms) which was very spacious, had a kitchen and nice bath room. Very comfortable bed. Freshly cooked to order Mexican Breakfast, coffee, tea, juice and some fruit. Lovely small pool, great to chill a bit after a day of sightseeing. The front desk staff was really great and helpful. The hotel has some secure parking available (maybe 50 meters away). Walking distance to shops, bars and restaurants, not far from cathedral. Overall a great place to stay for a couple of days if you plan exploring Merida area. Would definitely stay here again.