Was a great experience.

Was a great experience.

Upon our arrival at the hotel, we were immediately struck by its breathtaking beauty. Though we arrived earlier than expected and had to wait in the lobby, the hospitality we received was nothing short of extraordinary. We were presented with a cart featuring exquisitely arranged special water and chocolates, an elegant touch that set the tone for our stay. Antonella, the food and restaurant manager, was simply outstanding. Her meticulous attention to detail and genuine warmth made us feel incredibly special. She graciously took the time to guide us through the wine room, sharing her expertise, and arranged for us to have dinner on the rooftop, where we were treated to a stunning panoramic view. The entire experience was unforgettable.

Upon our arrival at the hotel, we were immediately struck by its breathtaking beauty. Though we arrived earlier than expected and had to wait in the lobby, the hospitality we received was nothing short of extraordinary. We were presented with a cart featuring exquisitely arranged special water and chocolates, an elegant touch that set the tone for our stay. Antonella, the food and restaurant manager, was simply outstanding. Her meticulous attention to detail and genuine warmth made us feel incredibly special. She graciously took the time to guide us through the wine room, sharing her expertise, and arranged for us to have dinner on the rooftop, where we were treated to a stunning panoramic view. The entire experience was unforgettable.

High ceilings. Phenomenal breakfast. Very helpful staff. Strong A/C.

High ceilings. Phenomenal breakfast. Very helpful staff. Strong A/C.

great location loved the rooftop

great location loved the rooftop

Amazing! Excellent overall experience, highly recommended.

Amazing! Excellent overall experience, highly recommended.

Great location. Pretty much 10-15min walk from any attraction or activity meeting point. The area is very nice loaded with shops, restaurants, bars, etc The hotel itself is elegant and quiet. The breakfast area is beautiful but doesn’t compare the the views from the rooftop terrace in the afternoon with amazing views of the Duomo. The staff is extremely helpful and friendly and the inside bar makes great cocktails and has a nice wine list and snacks. Will definitely stay here again and matches the experience we’ve had at other NH properties in Europe

Great location. Pretty much 10-15min walk from any attraction or activity meeting point. The area is very nice loaded with shops, restaurants, bars, etc The hotel itself is elegant and quiet. The breakfast area is beautiful but doesn’t compare the the views from the rooftop terrace in the afternoon with amazing views of the Duomo. The staff is extremely helpful and friendly and the inside bar makes great cocktails and has a nice wine list and snacks. Will definitely stay here again and matches the experience we’ve had at other NH properties in Europe

This hotel is amazing. The communal sitting lounges are gorgeous and the view from the roof for cocktails was beautiful. It feels very luxurious and I know my standards are high. Our room was big, updated, quiet, comfortable. The service was superior. The breakfast buffet is very good. Way above average. The hotel is close to everything and in a very good location. This is my second stay here and I will definitely be back.

This hotel is amazing. The communal sitting lounges are gorgeous and the view from the roof for cocktails was beautiful. It feels very luxurious and I know my standards are high. Our room was big, updated, quiet, comfortable. The service was superior. The breakfast buffet is very good. Way above average. The hotel is close to everything and in a very good location. This is my second stay here and I will definitely be back.

The view from the top deck is absolutely amazing!

The view from the top deck is absolutely amazing!

The condition of the furniture is not good ( desk and wardrobe)

The condition of the furniture is not good ( desk and wardrobe)

Beautifully furnished, very comfortable and spacious. Walking distance to pretty much everything. Staff were so nice and helpful. Delivered beyond expectations, loved our stay.

Beautifully furnished, very comfortable and spacious. Walking distance to pretty much everything. Staff were so nice and helpful. Delivered beyond expectations, loved our stay.

Excellent

Excellent

The front desk staff were not helpful and were rude. I do not speak Italian and they would not speak to me in English. I checked out after being in the room for only 15 minutes. The room was very old and everything was extremely dated. The air conditioning was not working and the bed was not comfortable. When I went to the desk to check out the staff suddenly knew how to speak English. I was then offered a different room even though I was told there was nothing else available when I checked in. Would not recommend this hotel.

The front desk staff were not helpful and were rude. I do not speak Italian and they would not speak to me in English. I checked out after being in the room for only 15 minutes. The room was very old and everything was extremely dated. The air conditioning was not working and the bed was not comfortable. When I went to the desk to check out the staff suddenly knew how to speak English. I was then offered a different room even though I was told there was nothing else available when I checked in. Would not recommend this hotel.

Beautiful hotel in a great location! Highly recommend

Beautiful hotel in a great location! Highly recommend

Beautiful property and so conveniently located to restaurants, Florence museums and the train station if you arrive and depart by train in Florence.

Beautiful property and so conveniently located to restaurants, Florence museums and the train station if you arrive and depart by train in Florence.

Hotel was amazing. The room was very clean. The staff went far and beyond to accommodate our needs. My husband and I truly felt special staying at this hotel and we wouldn’t think twice about booking there in the future.

Hotel was amazing. The room was very clean. The staff went far and beyond to accommodate our needs. My husband and I truly felt special staying at this hotel and we wouldn’t think twice about booking there in the future.

I didn’t particularly like our room. Our window looked into a brick wall and wasn’t what we expected when paying this price

I didn’t particularly like our room. Our window looked into a brick wall and wasn’t what we expected when paying this price