Checked into an extremely dirty room. Was not vacuumed, and both beds had dirty linen with body fluids and hair all over. Really disappointed because we’ve stayed here twice before this and never had issues. Seemed like housekeeping was being rushed or not quality checking their work.

Too much dust in the room. They raised the Price of breakfast , since we didn’t order while checking in. But also didn’t give information about this price increase in the check-in.

Too much dust in the room. They raised the Price of breakfast , since we didn’t order while checking in. But also didn’t give information about this price increase in the check-in.

I am writing to express my disappointment regarding our recent experience at your hotel, particularly concerning the pool access for families. We arrived at 5 PM, eager to enjoy the pool, only to find out that children were not allowed to swim after 5 PM. We waited until 5:45 PM, hoping for an exception, especially as we saw other families enjoying the pool. It was frustrating to be told that other guests could remain while we were denied access. Additionally, the pool opening at 10 AM is impractical for families planning to visit Disneyland. It seems counterintuitive to have such restrictive hours when your hotel is so close to a family-friendly destination. My children were understandably upset, and despite assurances from management that we would receive a call in our room, we never heard back. It's disappointing that a hotel marketed to families does not seem to prioritize their needs. I hope you will consider revisiting your policies to create a more welcoming atmosphere for families. Thank you for your attention to this matter

I am writing to express my disappointment regarding our recent experience at your hotel, particularly concerning the pool access for families. We arrived at 5 PM, eager to enjoy the pool, only to find out that children were not allowed to swim after 5 PM. We waited until 5:45 PM, hoping for an exception, especially as we saw other families enjoying the pool. It was frustrating to be told that other guests could remain while we were denied access. Additionally, the pool opening at 10 AM is impractical for families planning to visit Disneyland. It seems counterintuitive to have such restrictive hours when your hotel is so close to a family-friendly destination. My children were understandably upset, and despite assurances from management that we would receive a call in our room, we never heard back. It's disappointing that a hotel marketed to families does not seem to prioritize their needs. I hope you will consider revisiting your policies to create a more welcoming atmosphere for families. Thank you for your attention to this matter

Horrid service, really unhappy with stay

Horrid service, really unhappy with stay

Good location to go shopping and Disneyland