Good

The hotel it self is great. The restaurant has a great view. Staff very friendly and always provided what we needed. The outside is out of the hotel control. However we didn't experience any safety issues but yes there are many homeless around.

I like the location

Friendly staff. We wish each floor had an ice machine.

Friendly staff. We wish each floor had an ice machine.

It is very hard to have transportation pick up and drop off. The streets are blocked on weekends. We had to walk 5 blocks to meet our ride with luggage. At night it is not good to be out after 9 pm. The area around the hotel is filled with people sleeping on the sidewalks and doing drugs.

Stuff they’re super rude. They do not help you in anyway you try to go out at night and it’s super scary. It’s not safe at all.

I didn't like the fact that it didnt have parking

Beware of bed bugs got bit up here

Outside the prapefty duty to many homeless

Awesome roof top for breakfast

Awesome roof top for breakfast

Location is great if you want to be by the cathedral, walking distance from it, you are in the Centro. Cons: Parking, there is none, you have to pay about $13USD per night to have someone take tour car somewhere to park. The instructions for this are not clear, you basically pull over on the curb at about 50 yds from hotel and hamd some guys your keys, a little sketchy. The room os small but okay for a night stay, would not recommend for more than 2 nights. Room is modern, nothing special. One negative was the lack of light, our view was into a middle space that the hotel has, where you also see people walking in the hotel, privacy is an issue for sure if you want to open blinds, also lack of natural light may drive you crazy. FYI, we booked a room with 2 "queen beds" but when we entered the room they were actually 2 "twin beds." I called reception right away and the female in reception gave me a bunch of BS that they were queen beds, she said they were "size "hotel queen" which is a total lie, I guess she thinks that people that stay in this hotel have never traveled anywhere else.I know what a Queen bed is, stayed in different countries around the world and the Queen bed is not a twin bed anywhere. Dissapointing experience, hotel needs to be clear and train teirr staff better.

The good think about this hotel is in the middle of guadalajara and everything is close walking distance. Something i dont really like is the parking is an extra charge because the property do not have parking lot and thats bad. It should be in the same bill or free at least when you stay there. Is not expensive and i think the hotel could have more visitors if yoy guys cover that extra fee.

Location is great if you want to be by the cathedral, walking distance from it, you are in the Centro. Cons: Parking, there is none, you have to pay about $13USD per night to have someone take tour car somewhere to park. The instructions for this are not clear, you basically pull over on the curb at about 50 yds from hotel and hamd some guys your keys, a little sketchy. The room os small but okay for a night stay, would not recommend for more than 2 nights. Room is modern, nothing special. One negative was the lack of light, our view was into a middle space that the hotel has, where you also see people walking in the hotel, privacy is an issue for sure if you want to open blinds, also lack of natural light may drive you crazy. FYI, we booked a room with 2 "queen beds" but when we entered the room they were actually 2 "twin beds." I called reception right away and the female in reception gave me a bunch of BS that they were queen beds, she said they were "size "hotel queen" which is a total lie, I guess she thinks that people that stay in this hotel have never traveled anywhere else.I know what a Queen bed is, stayed in different countries around the world and the Queen bed is not a twin bed anywhere. Dissapointing experience, hotel needs to be clear and train teirr staff better.

Tons of homeless sleeping outside the entrance of the hotel

Tons of homeless sleeping outside the entrance of the hotel

I requested to have the refrigerator turned on since I am a diabetic and needed to keep my insulin cold with out any help from staff. I also made numerous calls about needing the iron and toilet seat fixed due to it moving around when on the john. Over all experience at this property was not wonderful what so ever. I would expect this service and quality from a Motel 6, but not the DoubleTree hotel chain. Never going back.

I requested to have the refrigerator turned on since I am a diabetic and needed to keep my insulin cold with out any help from staff. I also made numerous calls about needing the iron and toilet seat fixed due to it moving around when on the john. Over all experience at this property was not wonderful what so ever. I would expect this service and quality from a Motel 6, but not the DoubleTree hotel chain. Never going back.

Great Hotel Staff was deceiving Fixing their own personal people to do transportation for 4 times the regular rate At night not safe to be around that area

Great Hotel Staff was deceiving Fixing their own personal people to do transportation for 4 times the regular rate At night not safe to be around that area

Worst experience I’ve had in a while. Upon my arrival I was told my room was “not available” even though I prepaid. I was then given a room that was smaller and told it was the same value, even though the rates listed at the counter showed a difference over 1,500 pesos. After I took it up with Expedia I was told no one could help me and I would not be refunded. I’m disappointed in Hilton for the BS and Expedia for not fighting to fix this, if not fixing it themselves. The staff disregarded me when I brought up the price difference and told me the rooms were worth the same. Such BS to be looking forward to a nice vacation only the have it start this way. The Valet parking also sucks. There is not clear indication of where to stop for valet. My first go around I missed the cutout and being able to get back was hell with all the one way streets and traffic. Worst experience ever overall. I’ll never stay at that hotel and I will think twice before booking a room through Expedia in the future.

Worst experience I’ve had in a while. Upon my arrival I was told my room was “not available” even though I prepaid. I was then given a room that was smaller and told it was the same value, even though the rates listed at the counter showed a difference over 1,500 pesos. After I took it up with Expedia I was told no one could help me and I would not be refunded. I’m disappointed in Hilton for the BS and Expedia for not fighting to fix this, if not fixing it themselves. The staff disregarded me when I brought up the price difference and told me the rooms were worth the same. Such BS to be looking forward to a nice vacation only the have it start this way. The Valet parking also sucks. There is not clear indication of where to stop for valet. My first go around I missed the cutout and being able to get back was hell with all the one way streets and traffic. Worst experience ever overall. I’ll never stay at that hotel and I will think twice before booking a room through Expedia in the future.

Perfect location to walk and tour. Excellent service.

Really confortable

This was a great tourist property. There are many things to do that are walking distance. Being in the historical center of Guadalajara made it that easy to catch tours around the city.

This was a great tourist property. There are many things to do that are walking distance. Being in the historical center of Guadalajara made it that easy to catch tours around the city.

Really confortable

Convenient to historic downtown.

Convenient to historic downtown.

Its a historical landmark that has been preserved and well kept!

The area is very convenient close to a lot