The property was nice ams in very good conditions...noce service

The property was nice ams in very good conditions...noce service

We do not go much to Chihuahua City, nevertheless when I go I used to go no other hotel but Soberano, 3-4 years ago I went and mentioned to the staff that there was a water leak in the irrigation system right below a sidewalk, to my surprise it is still there!!! well, my 1st froom had a shower malfunction, no water at all. Phone does not work, so at 7am had to call from elevator telephone, I was changed to another room, which had iron, but no iron table, water is running in this bathroom, but AC was not working properly, staff is not as nice as before, I do not know what's happening, but my favorite hotel felt pretty low grade, room carpet look dirty and pool looked like it has algae. I did not bother to enter. There is quite many things to be done right, please do so. This hotel is an icon to the city, do not let it down. I really hope my comment does not hurt any feeling, but encourage to get back to the top where you belong.

We do not go much to Chihuahua City, nevertheless when I go I used to go no other hotel but Soberano, 3-4 years ago I went and mentioned to the staff that there was a water leak in the irrigation system right below a sidewalk, to my surprise it is still there!!! well, my 1st froom had a shower malfunction, no water at all. Phone does not work, so at 7am had to call from elevator telephone, I was changed to another room, which had iron, but no iron table, water is running in this bathroom, but AC was not working properly, staff is not as nice as before, I do not know what's happening, but my favorite hotel felt pretty low grade, room carpet look dirty and pool looked like it has algae. I did not bother to enter. There is quite many things to be done right, please do so. This hotel is an icon to the city, do not let it down. I really hope my comment does not hurt any feeling, but encourage to get back to the top where you belong.

The property is very old.. dated

The property is very old.. dated

Ok

Ok

Good area for the value

Good area for the value

The main hotel is wonderful the rooms are showing a lot of wear and need to be maintained better.

The main hotel is wonderful the rooms are showing a lot of wear and need to be maintained better.

Great expriwnce

Great expriwnce

Dear Elizabeth, I hope this message finds you well. It was a pleasure speaking with you. As I mentioned during our conversation, the reason I booked for an extended stay was due to my grandfather's critical condition; I was unsure how long he would survive. Sadly, he passed away just an hour before our arrival, and we did not get to see him before his passing. My scheduled departure is Monday, July 29th, and I would like to request a cash refund. In past visits to Chihuahua, we have always had great experiences. Unfortunately, this time has been quite the opposite. The restaurant service has been poor. We had to call for service every time we needed something, such as salt, pepper, or more coffee. Additionally, the room was in very poor condition, and I have attached some pictures for your reference. As I mentioned to you, when I went to the bar to get a drink, I was met with unwelcoming stares. I stood at the bar, and nobody asked if I needed a drink or how they could help me. The young lady stared at me the entire time without asking for my order. Sergio, who claimed to take orders, is actually responsible for seating guests, not serving drinks. The bartender never addressed me or asked what I would like to order.

Dear Elizabeth, I hope this message finds you well. It was a pleasure speaking with you. As I mentioned during our conversation, the reason I booked for an extended stay was due to my grandfather's critical condition; I was unsure how long he would survive. Sadly, he passed away just an hour before our arrival, and we did not get to see him before his passing. My scheduled departure is Monday, July 29th, and I would like to request a cash refund. In past visits to Chihuahua, we have always had great experiences. Unfortunately, this time has been quite the opposite. The restaurant service has been poor. We had to call for service every time we needed something, such as salt, pepper, or more coffee. Additionally, the room was in very poor condition, and I have attached some pictures for your reference. As I mentioned to you, when I went to the bar to get a drink, I was met with unwelcoming stares. I stood at the bar, and nobody asked if I needed a drink or how they could help me. The young lady stared at me the entire time without asking for my order. Sergio, who claimed to take orders, is actually responsible for seating guests, not serving drinks. The bartender never addressed me or asked what I would like to order.

It was not that clean.

Need more clearness

It was not that clean.

A

Place is super clean and nice but staff is a bit rude especially when you don’t dress in suit and tie for breakfast.

A

Place is super clean and nice but staff is a bit rude especially when you don’t dress in suit and tie for breakfast.

Good place to stay

Good place to stay

Far away

Far away

First of all, this is not more than a 2-star hotel. The CONS: 1. The room for a King size bed is SMALL. 2. The towels are old and so worn. I would throw the towels out if they were in my house. Not only are they old but they only gave two towels— knowing that they are almost the size of hand towels. I give my dogs a bath with better towels. 2. The carpet is so filthy. I can see stains all over. I actually feel gross just walking on the carpet. 3. There is no mini fridge, just an empty space where it used to be. 4. No extra blanket or pillow in the closet where it SHOULD be. 5. The couch in the room also looks very dirty that I would not feel comfortable sitting in it. 6. I wasn’t even able to sleep because of the noisy guests next door. It was 4:30 am and I could not sleep. Staff did nothing. I even paid an extra $50 bucks for my pets to stay here as well— not even my dogs made so much noise like the guests next door. I will actually contact management about refunding me this $50 after paying $200 for a sleepless night. Thanks for nothing “Sheraton”.

First of all, this is not more than a 2-star hotel. The CONS: 1. The room for a King size bed is SMALL. 2. The towels are old and so worn. I would throw the towels out if they were in my house. Not only are they old but they only gave two towels— knowing that they are almost the size of hand towels. I give my dogs a bath with better towels. 2. The carpet is so filthy. I can see stains all over. I actually feel gross just walking on the carpet. 3. There is no mini fridge, just an empty space where it used to be. 4. No extra blanket or pillow in the closet where it SHOULD be. 5. The couch in the room also looks very dirty that I would not feel comfortable sitting in it. 6. I wasn’t even able to sleep because of the noisy guests next door. It was 4:30 am and I could not sleep. Staff did nothing. I even paid an extra $50 bucks for my pets to stay here as well— not even my dogs made so much noise like the guests next door. I will actually contact management about refunding me this $50 after paying $200 for a sleepless night. Thanks for nothing “Sheraton”.

good place to stay

good place to stay

Thanks