Nice property but can benefit from better service

Great stay. Staff very friendly and helpful.

Oh what can I say apart from go go go to this hotel! Absolutely beautiful hotel run by smazing management and staff. From the monent you arrive by buggy pick up you are treated like royalty! Loved everything, there is something v magical about this hotel and Perast. We will definitely return.

Oh what can I say apart from go go go to this hotel! Absolutely beautiful hotel run by smazing management and staff. From the monent you arrive by buggy pick up you are treated like royalty! Loved everything, there is something v magical about this hotel and Perast. We will definitely return.

Whilst the Grand Heritage hotel in Perast is beautiful architecturally, situated in a perfect location in a very pretty town, with the exceptionally friendly and professional staff, a major issue exists with its sanitation system. So much so, it completely spoilt our holiday! A constant strong stench of raw sewage hovered over every waterside hotel, restaurant, bar, terrace and beach. There was no warning of this issue anywhere, so when we initially arrived we swam in the sea directly in front of our hotel and a couple of days later, all of my family ended up bed ridden with sickness and diarrhea for a few days. It completely ruined our holiday. We paid a considerable price for this 5* hotel, I would strongly advise people to consider this problem prior to booking. We spoke to a lot of guests during our stay and the same topic kept arising. Considering this area has been listed as a World Heritage destination, the sewage is damaging and dangerous to both humans and wildlife alike. This hazard needs to be addressed ASAP and funding needs to be implemented by both hotels and Government bodies. It’s an huge environmental health hazard. Saying that, the hotel inside was spotless and our the cleaning staff were amazing. Food was mediocre, not a true reflection of a 5* hotel. As a family we have travelled extensively and have stayed in some amazing locations and resorts, in our view this place could be ‘amazing’ if the sewerage issue could be addressed!

Whilst the Grand Heritage hotel in Perast is beautiful architecturally, situated in a perfect location in a very pretty town, with the exceptionally friendly and professional staff, a major issue exists with its sanitation system. So much so, it completely spoilt our holiday! A constant strong stench of raw sewage hovered over every waterside hotel, restaurant, bar, terrace and beach. There was no warning of this issue anywhere, so when we initially arrived we swam in the sea directly in front of our hotel and a couple of days later, all of my family ended up bed ridden with sickness and diarrhea for a few days. It completely ruined our holiday. We paid a considerable price for this 5* hotel, I would strongly advise people to consider this problem prior to booking. We spoke to a lot of guests during our stay and the same topic kept arising. Considering this area has been listed as a World Heritage destination, the sewage is damaging and dangerous to both humans and wildlife alike. This hazard needs to be addressed ASAP and funding needs to be implemented by both hotels and Government bodies. It’s an huge environmental health hazard. Saying that, the hotel inside was spotless and our the cleaning staff were amazing. Food was mediocre, not a true reflection of a 5* hotel. As a family we have travelled extensively and have stayed in some amazing locations and resorts, in our view this place could be ‘amazing’ if the sewerage issue could be addressed!

The Heritage Grand Hotel in Perast is a stunning property with breathtaking views and beautifully appointed rooms, making it a visually impressive 5-star experience. The accommodations were luxurious, and the food was generally good, offering a satisfying culinary experience. However, several issues marred our stay. The service, especially poolside, was a significant letdown. With an inadequate number of chairs, guests often had to compete for seating. Worse, the poolside service was painfully slow, with wait times for drinks and food stretching up to two hours. While some staff were wonderful and went the extra mile such as Andjela and Sjardan, many seemed inexperienced, detracting from the overall experience. The hotel felt overcrowded, making it difficult for staff to meet the high demand. This is a management issue that should be addressed, especially given the premium prices charged. Additionally, the air conditioning in the room was disruptive, with a condenser pump turning on every 45 seconds, which could have been placed outside the room to avoid the additional noise. Lastly, and out of the hotel's control, a foul smell from the bay at times added to the discomfort. While the hotel’s location and facilities are outstanding, the service and operational flaws prevent me from rating it 5 stars. Overall, I'd give the Heritage Grand Hotel a small 4 stars, and would highly recommend visiting them outside the peak season to avoid these issues.

The Heritage Grand Hotel in Perast is a stunning property with breathtaking views and beautifully appointed rooms, making it a visually impressive 5-star experience. The accommodations were luxurious, and the food was generally good, offering a satisfying culinary experience. However, several issues marred our stay. The service, especially poolside, was a significant letdown. With an inadequate number of chairs, guests often had to compete for seating. Worse, the poolside service was painfully slow, with wait times for drinks and food stretching up to two hours. While some staff were wonderful and went the extra mile such as Andjela and Sjardan, many seemed inexperienced, detracting from the overall experience. The hotel felt overcrowded, making it difficult for staff to meet the high demand. This is a management issue that should be addressed, especially given the premium prices charged. Additionally, the air conditioning in the room was disruptive, with a condenser pump turning on every 45 seconds, which could have been placed outside the room to avoid the additional noise. Lastly, and out of the hotel's control, a foul smell from the bay at times added to the discomfort. While the hotel’s location and facilities are outstanding, the service and operational flaws prevent me from rating it 5 stars. Overall, I'd give the Heritage Grand Hotel a small 4 stars, and would highly recommend visiting them outside the peak season to avoid these issues.

Picture perfect views - great options for food

Picture perfect views - great options for food

Beautiful hotel, fabulous location and lovely staff. Very much recommend this hotel and location. Spa was amazing, go for the massages (divine) and not the manicure/pedicure (just a big no for cuticle nippers...)

Beautiful hotel, fabulous location and lovely staff. Very much recommend this hotel and location. Spa was amazing, go for the massages (divine) and not the manicure/pedicure (just a big no for cuticle nippers...)

Our room had food smell.... not the best experience. It had an amazing view!

Our room had food smell.... not the best experience. It had an amazing view!

The hotel was in a beautiful location and historical aspects were well preserved. The room was spacious and clean. There was an issue with service at breakfast and evening meal. There was a lack of staff generally and service took a long time. For example, it was difficult to order coffee or anything from the a la carte breakfast menu, and we waited over a hour for food in the evening and a further ten minutes for cutlery, which we eventually sourced ourselves as our food was nearly cold. Some staff were not particularly helpful in the restaurants and the occasional staff member did not have a positive customer focused attitude. All staff in other areas of the hotel were excellent. We also had some difficulties with people reserving sun beds with towels and not appearing until midday, the hotel really need to enforce a policy on this. We loved Perast and will definitely return. We would stay at this hotel again, however would hope that some of these issues will be resolved.

The hotel was in a beautiful location and historical aspects were well preserved. The room was spacious and clean. There was an issue with service at breakfast and evening meal. There was a lack of staff generally and service took a long time. For example, it was difficult to order coffee or anything from the a la carte breakfast menu, and we waited over a hour for food in the evening and a further ten minutes for cutlery, which we eventually sourced ourselves as our food was nearly cold. Some staff were not particularly helpful in the restaurants and the occasional staff member did not have a positive customer focused attitude. All staff in other areas of the hotel were excellent. We also had some difficulties with people reserving sun beds with towels and not appearing until midday, the hotel really need to enforce a policy on this. We loved Perast and will definitely return. We would stay at this hotel again, however would hope that some of these issues will be resolved.

Beautiful hotel in a beautiful town.

Beautiful hotel in a beautiful town.

Ther is no parking area near the otel. The staff are friendly and helpful. The rooms are clean. The sea smells bad.

Ther is no parking area near the otel. The staff are friendly and helpful. The rooms are clean. The sea smells bad.

5* hotel and service, we loved our time there.

5* hotel and service, we loved our time there.

Excellent

Beautiful hotel, genuinely amazing in a lovely location. Great food - absolutely no complaints on the hotel. The only slight downside was the number of ‘influencers’ (just a bit annoying!) and the slow service in the courtyard.

Beautiful hotel, genuinely amazing in a lovely location. Great food - absolutely no complaints on the hotel. The only slight downside was the number of ‘influencers’ (just a bit annoying!) and the slow service in the courtyard.

Mostly staffed by high school summer students not properly trained to service a 5-star hotel. Parking is completely inadequate, unreliable and unsafe. Otherwise a beautiful facility, with friendly staff, in a beautiful location. The pool area will be rather crowded.

Mostly staffed by high school summer students not properly trained to service a 5-star hotel. Parking is completely inadequate, unreliable and unsafe. Otherwise a beautiful facility, with friendly staff, in a beautiful location. The pool area will be rather crowded.

Amazing stay, staff are fabulous and the hotel is so special with amazing views.

Amazing stay, staff are fabulous and the hotel is so special with amazing views.

Great hotel, rooms and staff but the SMELL by the pool and deck is unbearable.

Great hotel, rooms and staff but the SMELL by the pool and deck is unbearable.

The building is beautiful and the hotel is wonderfully clean. We stayed in a family room with two teenage children and the duplex gave plenty of space for 4. Some staff are excellent, in particular the waiters in the piazza who are also very helpful and friendly. Cooked breakfast needs to be improved and a bit of variety in the buffet would be good too. Riva restaurant is excellent and would highly recommend. The food is fabulous and the service is really good. We would definitely return.