Inwas charged twice for the same room whichnis unacceptable

Inwas charged twice for the same room whichnis unacceptable

The BOG Hotel has an amazing location. Other than that, our stay was a major bust. When we arrived, the room was quite warm, the light switches in the shower area didn’t work and the door to the toilet screeched something fierce. Since we wanted to see the city, we let it go. When we got back after dinner, the room was an oven. The guy at the front desk (Miguel, I believe) sent the bellhop, who pushed a few buttons (like I had), looked at me like a deer in headlights and said he’d report it. Minutes later, Miguel called to say it was a hotel-wide problem, which he learned about in the 30 minutes since we called. He offered to send the only 2 fans available. Of course, moving our rooms wouldn’t resolve the issue since it was a generalized problem. We had a terrible night The next morning, the front desk person — not Miguel — said an engineer would check the room. It was no longer a general problem. Later that night, the A/C and lighting issues had not been resolved. We had to move rooms 3 times because the bellhop and the weekend manager didn’t know the first room we were shown had a back-up locking system. (The door chain was non-existent.) We ended up at #403 which was equally warm, but I was assured would be cooled. Later that night the room was still hot. Miguel said they tried to lower the thermostat but the “program” didn’t allow it. However, when we walked in, he didn’t tell us. So after wasting another 30 min to this incompetence, we had to change rooms again at 10pm!!

The BOG Hotel has an amazing location. Other than that, our stay was a major bust. When we arrived, the room was quite warm, the light switches in the shower area didn’t work and the door to the toilet screeched something fierce. Since we wanted to see the city, we let it go. When we got back after dinner, the room was an oven. The guy at the front desk (Miguel, I believe) sent the bellhop, who pushed a few buttons (like I had), looked at me like a deer in headlights and said he’d report it. Minutes later, Miguel called to say it was a hotel-wide problem, which he learned about in the 30 minutes since we called. He offered to send the only 2 fans available. Of course, moving our rooms wouldn’t resolve the issue since it was a generalized problem. We had a terrible night The next morning, the front desk person — not Miguel — said an engineer would check the room. It was no longer a general problem. Later that night, the A/C and lighting issues had not been resolved. We had to move rooms 3 times because the bellhop and the weekend manager didn’t know the first room we were shown had a back-up locking system. (The door chain was non-existent.) We ended up at #403 which was equally warm, but I was assured would be cooled. Later that night the room was still hot. Miguel said they tried to lower the thermostat but the “program” didn’t allow it. However, when we walked in, he didn’t tell us. So after wasting another 30 min to this incompetence, we had to change rooms again at 10pm!!

Amazing service!

Amazing service!

The B.O.G. Hotel is modern and elegant with kind and attentive staff. The location in Chapinero is excellent within easy walking distance to plenty of restaurants, shops and parks. We will return!

The B.O.G. Hotel is modern and elegant with kind and attentive staff. The location in Chapinero is excellent within easy walking distance to plenty of restaurants, shops and parks. We will return!

Great Hotel, very good rooms and service was excellent

Great Hotel, very good rooms and service was excellent

This is now my "go to" hotel in Bogota. I shall return on a regular basis. The rooms are spectacular, and so is the breakfast (I had eggs Benedict every morning), the exercise facilities, and, of course, the spa. The shopping and restaurant options within walking distance of the hotel are indeed plentiful. The staff is knowledgeable, helpful, approachable, and friendly. This should be your "go to" hotel in Bogota, as it now is for me.

This is now my "go to" hotel in Bogota. I shall return on a regular basis. The rooms are spectacular, and so is the breakfast (I had eggs Benedict every morning), the exercise facilities, and, of course, the spa. The shopping and restaurant options within walking distance of the hotel are indeed plentiful. The staff is knowledgeable, helpful, approachable, and friendly. This should be your "go to" hotel in Bogota, as it now is for me.

Excellent location and service from staff . The business room open shower and tub concept may not be appealing to some people

Amazing service!!

Excellent location and service from staff . The business room open shower and tub concept may not be appealing to some people

Great location. Close to everything you need in Bogotá. Room was spacious and clean. Breakfast was great and staff generally attentive. Check-out was a nightmare because they were filming something at the lobby without noticing the guests. So they shuffled us and moved us around to stay away from the shoot. Inconveniencing us tremendously. Not a single place to sit and pushed us outside while we waited for our taxi that didn’t even have place to load our luggage. I wish we were warned or provided with a better alternative

Great location. Close to everything you need in Bogotá. Room was spacious and clean. Breakfast was great and staff generally attentive. Check-out was a nightmare because they were filming something at the lobby without noticing the guests. So they shuffled us and moved us around to stay away from the shoot. Inconveniencing us tremendously. Not a single place to sit and pushed us outside while we waited for our taxi that didn’t even have place to load our luggage. I wish we were warned or provided with a better alternative

Awesome experience!

Awesome experience!

Thanks

Thanks

Fab room was great hotel is amazing wonderful breakfast 10 out of 10

all was very good.

Very pleasant stay

Very pleasant stay

bog hotel was very good, service, rooms, beds, location. Recommended.

bog hotel was very good, service, rooms, beds, location. Recommended.

Breakfast is amazing staff loveky comfy rooms Ive stayed numerous times and its always excellent 10 out of 10

Breakfast is amazing staff loveky comfy rooms Ive stayed numerous times and its always excellent 10 out of 10

Great

Great

Amazing hotel!! Very clean, organized and comfortable.