A terrible property in a excellent location. They should do more to upgrade the property not as below——- Molded bathrooms Stinky towels Broken AC and fans Broken door key Filthy furnitures

A terrible property in a excellent location. They should do more to upgrade the property not as below——- Molded bathrooms Stinky towels Broken AC and fans Broken door key Filthy furnitures

If you want a big room, S&S is a good start. For a fairly small amount of money, the room is spacious. The shopping mall downstairs is ok for lunch and dinner but even Starbucks doesn’t open until 10am. So no breakfast near. That’s all that’s good. Check in: unless you have internet connection, you’re stuffed. There’s no information on where to go, where to park or how to find the office. The deposit had to be in cash despite saying credit card on Hotels.com. The swimming pool was closed for maintenance. No explanation. The gym is residents only. The room was disgustingly unclean. Mould on doors. Ants all over the bed. Scuffed paintwork. Hairs in the shower head. I complained and was told they were fully booked so couldn’t clean properly?! I pointed out four other rooms available. They cleaned. A bit. More ants arrived. This time flying ones all over the bed. Even the curtains had disgusting brown stains and a rip in wallpaper had been hidden by a badly hung picture. Two person room, self catering. In the kitchen: one bowl. One glass. I complained. They removed the bowl all together. Put in a second glass. There are so many options in KK. I’d avoid this one.

If you want a big room, S&S is a good start. For a fairly small amount of money, the room is spacious. The shopping mall downstairs is ok for lunch and dinner but even Starbucks doesn’t open until 10am. So no breakfast near. That’s all that’s good. Check in: unless you have internet connection, you’re stuffed. There’s no information on where to go, where to park or how to find the office. The deposit had to be in cash despite saying credit card on Hotels.com. The swimming pool was closed for maintenance. No explanation. The gym is residents only. The room was disgustingly unclean. Mould on doors. Ants all over the bed. Scuffed paintwork. Hairs in the shower head. I complained and was told they were fully booked so couldn’t clean properly?! I pointed out four other rooms available. They cleaned. A bit. More ants arrived. This time flying ones all over the bed. Even the curtains had disgusting brown stains and a rip in wallpaper had been hidden by a badly hung picture. Two person room, self catering. In the kitchen: one bowl. One glass. I complained. They removed the bowl all together. Put in a second glass. There are so many options in KK. I’d avoid this one.

No access to gym, wall outside apt.dirty had to direct staff to clean, shower had some cracked tiles, dirty curtains, sliding door to balcony lock not working- secuity risk, no safe deposit box in suite, no card access to office level on floor 3 had to call & staff not responding to call or text, no cutlery minimal dishes/pots/pans, wall paper by bed missing-sort of covered by mounted picture, no english TV channels, poor soundproofing constantly hearing elevator ring/beep and suite on flight path of airport Great location, good price, helpful staff when able to speak with

No access to gym, wall outside apt.dirty had to direct staff to clean, shower had some cracked tiles, dirty curtains, sliding door to balcony lock not working- secuity risk, no safe deposit box in suite, no card access to office level on floor 3 had to call & staff not responding to call or text, no cutlery minimal dishes/pots/pans, wall paper by bed missing-sort of covered by mounted picture, no english TV channels, poor soundproofing constantly hearing elevator ring/beep and suite on flight path of airport Great location, good price, helpful staff when able to speak with

the room is very dirty,the kitchen nothing can use becoz it's so dirty！no staff tidy up the room,too bad.no security in the lobby at night,so that when I check-in at night,I can't contact the staff and find nobody help us even I notice the staff I 'll check-in at that moment.

the room is very dirty,the kitchen nothing can use becoz it's so dirty！no staff tidy up the room,too bad.no security in the lobby at night,so that when I check-in at night,I can't contact the staff and find nobody help us even I notice the staff I 'll check-in at that moment.

I liked the fact that it was an apartment. However, part of wanting an apartment was to cook some of our own meals etc.. there was no stove, very little kitchen supplies to cook food (almost none). Then the place was hardly cleaned, a five minute pop in the empty trash was about all. We had a couple air conditioners leak and break and was unclear if they were going to be fixed because communication was so poor. The bedding had stains on it from previous visitors, and was never changed. The kids pool was closed (and had been since October) with no sign of opening. I could go on and on.. we WAY overpaid for what was promised.

I liked the fact that it was an apartment. However, part of wanting an apartment was to cook some of our own meals etc.. there was no stove, very little kitchen supplies to cook food (almost none). Then the place was hardly cleaned, a five minute pop in the empty trash was about all. We had a couple air conditioners leak and break and was unclear if they were going to be fixed because communication was so poor. The bedding had stains on it from previous visitors, and was never changed. The kids pool was closed (and had been since October) with no sign of opening. I could go on and on.. we WAY overpaid for what was promised.

The Apartment is very spacious. Rooms abundantly large. There are some insects (flies, flea) in the room. Hygiene needs some improvement

The Apartment is very spacious. Rooms abundantly large. There are some insects (flies, flea) in the room. Hygiene needs some improvement

Balcony view i like. Lift no operated & we using Bomba lift. Difficult to find entrance. Heat inside the building (lobby,lift, corridor)

Balcony view i like. Lift no operated & we using Bomba lift. Difficult to find entrance. Heat inside the building (lobby,lift, corridor)

We were at Loft E and getting to/ from apartment was complicated as access to apartment had to be made via Fourth floor carpark as we were arriving by car. We had to lug luggages up stairs which was most inconvenient. We had two physically challenged friends which made it more difficult in the absence of ramps. I noticed that there is a lobby entrance to Loft E from street level. Why were we not allowed to use this entrance? Can I suggest that you do not accept bookings for physically challenged individuals. Room light and aircon switches are located at inconvenient locations. Sliding door to the balcony could not be locked. As access to apartment require card keys we were given only one set of keys, which was very inconvenient.

We were at Loft E and getting to/ from apartment was complicated as access to apartment had to be made via Fourth floor carpark as we were arriving by car. We had to lug luggages up stairs which was most inconvenient. We had two physically challenged friends which made it more difficult in the absence of ramps. I noticed that there is a lobby entrance to Loft E from street level. Why were we not allowed to use this entrance? Can I suggest that you do not accept bookings for physically challenged individuals. Room light and aircon switches are located at inconvenient locations. Sliding door to the balcony could not be locked. As access to apartment require card keys we were given only one set of keys, which was very inconvenient.

Spacious but not clean especially the toilet and dusty

Spacious but not clean especially the toilet and dusty

nice view good stay

I brought a gel-type roach killer because I became worried after reading all those reviews about roaches. I haven't seen even one cockroach. However, I saw an army of ants after dropping and leaving a piece of durian on the floor, which means there ain't no roaches (roaches don't live in places with ants). Staff provided luggage storage service for free, and everything was kept nice and comfortable. Pool (available on 3A floor), which I used three times during my stay of four nights, was also amazing with nice views. In short, I fuxxing loved this place.

I brought a gel-type roach killer because I became worried after reading all those reviews about roaches. I haven't seen even one cockroach. However, I saw an army of ants after dropping and leaving a piece of durian on the floor, which means there ain't no roaches (roaches don't live in places with ants). Staff provided luggage storage service for free, and everything was kept nice and comfortable. Pool (available on 3A floor), which I used three times during my stay of four nights, was also amazing with nice views. In short, I fuxxing loved this place.

The unit that we stayed in had two rooms. The air-conditioner in one of the rooms only worked for about 15 minutes before it died upon us. We called the technician to our room to get it fixed, but we were told that the two units of air-conditioners in the two rooms were sharing one unit of compressor. What a horror! We spoke to a lady at the Reception about this issue but her reply was that she is unable to solve this issue for us and the best we can do is to highlight this to Hotels.com so that her management can be informed of a bad review and do something about it.

The unit that we stayed in had two rooms. The air-conditioner in one of the rooms only worked for about 15 minutes before it died upon us. We called the technician to our room to get it fixed, but we were told that the two units of air-conditioners in the two rooms were sharing one unit of compressor. What a horror! We spoke to a lady at the Reception about this issue but her reply was that she is unable to solve this issue for us and the best we can do is to highlight this to Hotels.com so that her management can be informed of a bad review and do something about it.

Shopping and lots of eating places

Shopping and lots of eating places

The management sucks, not good service.. Airconditioner not working well, what hypptv??? Wasting, better astro channel.. The hotline number useless.. There is one staff with rude manners..

The management sucks, not good service.. Airconditioner not working well, what hypptv??? Wasting, better astro channel.. The hotline number useless.. There is one staff with rude manners..

Location was excellent. Check-in instruction was TERRIBLE! We received their welcome message after confirmation but they did not advise proper check-in procedure. Address on confirmation stated Loft A...Reception and collection of keys were in Loft A, but our penthouse 3-BR condo was in Loft B. So, upon arrival, we unloaded all our 8 luggages at Loft A! The staff who was assigned to take us to the unit took us to the wrong unit and we had to carry all our luggages round and round the 2 building blocks! He should have done his homework first to locate our unit whlist awaiting our arrival...instead of 'punishing' the customers! Check-out staff upon feedback given to her - she was so defensive and impolite. Air -conditioning in 1 of the bedroom was faulty. Lighting in the rooms were insufficient. Few of the power sockets were faulty. We will NOT return to this condo - so many other choices available nowadays. We paid premium price but obtained mediocre quality / value.

Location was excellent. Check-in instruction was TERRIBLE! We received their welcome message after confirmation but they did not advise proper check-in procedure. Address on confirmation stated Loft A...Reception and collection of keys were in Loft A, but our penthouse 3-BR condo was in Loft B. So, upon arrival, we unloaded all our 8 luggages at Loft A! The staff who was assigned to take us to the unit took us to the wrong unit and we had to carry all our luggages round and round the 2 building blocks! He should have done his homework first to locate our unit whlist awaiting our arrival...instead of 'punishing' the customers! Check-out staff upon feedback given to her - she was so defensive and impolite. Air -conditioning in 1 of the bedroom was faulty. Lighting in the rooms were insufficient. Few of the power sockets were faulty. We will NOT return to this condo - so many other choices available nowadays. We paid premium price but obtained mediocre quality / value.

it was such a wonderful trip and the hotel is so comfortable

it was such a wonderful trip and the hotel is so comfortable

It is quite difficult for a first timer to get in as there is no reception & the door to go into the hotel is lock until you call someone to open it for you (which you have to wait like more or less 15 min).