Was great. Amazing experience

Was great. Amazing experience

Great Location

The staff

The entire hotel was great except for the Hard Rock bar. We spent a lot of money there from Thursday til Sunday. Management was not very accommodating with putting on american football on opening weekend. Ruined the rest of our stay there.

Our experience was not that great we had problems with the safe in our room cleaning of the room was not do to the best no ice machine on the floors very inconvenient to call for ice ever time we wanted ice pool was twice not allowed to us because the where cleaning and doing stuff vet bad service at pool side also elevators took for every to get to lobby from floors

Very nice and clean ! The only bad thing is that they close pool at 7 pm.

Beautiful and clean hotel, rooms are big, with good view to the city, personal are nice and professional

Amazing service, Franco was super helpful

Needs to improve.

Super cool hotel! Great environment

Perfect hotel

All the staff in hard rock hotel are super professional and welcoming. We have stayed there multiple times and we always have an amazing time.

Had a great stay

Had a great stay

Nice place a little far away from activities

Nice place a little far away from activities

I didn't like that at check-in, the hotel asked for the 2nd person's name (in writing), because it could be intrusive towards the privacy of guests. Note that my reservation didn't include breakfast or an open ticket during the stay, so there was little need to do this. Also there's a lot of construction going on at the 1st floor of the property. Many shops are closed due to this. Whats more is that I could hear some noise of cars driving around the avenue next to the hotel. In this regard I think the sound proofing leaves some room for improvement. I've been to other chain hotels that do a much better sound proofing job, where you can't barely hear a thing coming from the outside. Moreover, after my plane from Dallas landed I called for a shuttle, but I couldn't get one because the hostess said it would take a long time to schedule it and reach the airport. So for 10mxn each, I took two public service bus instead, from the airport to arrive at hotel. Very uncomfortable. Finally when leaving the hotel, I programmed a taxi for 450 mxn, although I was charged 550 due to traffic. So for practical purposes, Hard Rock hotel doesn't have a shuttle service.

Excellent choice

Excellent choice

I didn't like that at check-in, the hotel asked for the 2nd person's name (in writing), because it could be intrusive towards the privacy of guests. Note that my reservation didn't include breakfast or an open ticket during the stay, so there was little need to do this. Also there's a lot of construction going on at the 1st floor of the property. Many shops are closed due to this. Whats more is that I could hear some noise of cars driving around the avenue next to the hotel. In this regard I think the sound proofing leaves some room for improvement. I've been to other chain hotels that do a much better sound proofing job, where you can't barely hear a thing coming from the outside. Moreover, after my plane from Dallas landed I called for a shuttle, but I couldn't get one because the hostess said it would take a long time to schedule it and reach the airport. So for 10mxn each, I took two public service bus instead, from the airport to arrive at hotel. Very uncomfortable. Finally when leaving the hotel, I programmed a taxi for 450 mxn, although I was charged 550 due to traffic. So for practical purposes, Hard Rock hotel doesn't have a shuttle service.

Beautiful

Beautiful

Situated in a convenient area Nice lobby bar if you’re not looking to leave hotel the usually have live bands or solo artists

Situated in a convenient area Nice lobby bar if you’re not looking to leave hotel the usually have live bands or solo artists

Overall the hotel was very nice. The staff was great. I did have an issue with the hot tubs. I specifically booked a room with a hot tub but when it came time to use it, it had a foul odor. Maintenance came to clean it and it was ok until I turned the jets on and the odor returned. They switched us to a different room but that hot tub had the same issue. At that point it was late in the night and I didnt feel like waiting for staff to come look at it again and wait some more to fill up the tub to turn on the jets again and possibly have the same issue. At checkout, we were given a free breakfast and told they would folllow up with expedia about a partial refund for the room since I could not use the hot tub but I have not been contacted as I was told I would be and messages have gone unanswered. Not sure if I would stay at this hotel again but if I do, I would not spend the extra money for a room with a hot tub.

Overall the hotel was very nice. The staff was great. I did have an issue with the hot tubs. I specifically booked a room with a hot tub but when it came time to use it, it had a foul odor. Maintenance came to clean it and it was ok until I turned the jets on and the odor returned. They switched us to a different room but that hot tub had the same issue. At that point it was late in the night and I didnt feel like waiting for staff to come look at it again and wait some more to fill up the tub to turn on the jets again and possibly have the same issue. At checkout, we were given a free breakfast and told they would folllow up with expedia about a partial refund for the room since I could not use the hot tub but I have not been contacted as I was told I would be and messages have gone unanswered. Not sure if I would stay at this hotel again but if I do, I would not spend the extra money for a room with a hot tub.

Staf was super nice and helpful

Staf was super nice and helpful

Everything was perfect , best hotel I have stay in

Everything was perfect , best hotel I have stay in

Tub overflows and leaked even tho it was being filled to required line