Clean hotel

We love staying here! Pool and Jacuzzi awesome! Happy hour cool!

We love staying here! Pool and Jacuzzi awesome! Happy hour cool!

Clean rooms with comfortable beds

Clean rooms with comfortable beds

We actually did a staycation since we like how Embassy Suites are and their heated pools. They definitely need better customer service starting with the receptionist. We walked up and not even a smile much less a greeting. Did the transaction and the whole time she looked mad/annoyed to be there. The people, what the breakfast were the same, no smile. The elevators scared me because they are very squeaky and move alot and it seems they are going to fall off. This is a new property, so i'm not sure if they were in a rush to finish it, but to me that is a huge safety issue. Apart from that, the room was nice. It had a divided living room space so that was a plus. The breakfast was very good, the only thing is I wish they gave an extra hour, since you're supposed to be in resting mode and it kind of sucked having to wake up early to be able to get ready in time for breakfast. The pool was nice and heated, but the pool room had a very very strong smell of chlorine odor. It was so much it actually caused a lil difficulty breathing. Honestly, unsure if we will be back to this location for our next staycation.

We actually did a staycation since we like how Embassy Suites are and their heated pools. They definitely need better customer service starting with the receptionist. We walked up and not even a smile much less a greeting. Did the transaction and the whole time she looked mad/annoyed to be there. The people, what the breakfast were the same, no smile. The elevators scared me because they are very squeaky and move alot and it seems they are going to fall off. This is a new property, so i'm not sure if they were in a rush to finish it, but to me that is a huge safety issue. Apart from that, the room was nice. It had a divided living room space so that was a plus. The breakfast was very good, the only thing is I wish they gave an extra hour, since you're supposed to be in resting mode and it kind of sucked having to wake up early to be able to get ready in time for breakfast. The pool was nice and heated, but the pool room had a very very strong smell of chlorine odor. It was so much it actually caused a lil difficulty breathing. Honestly, unsure if we will be back to this location for our next staycation.

Great stay and excellent service. We recommend Embassy Suites Las Colinas to anyone looking for a clean, comfortable stay when away from home. Breakfast is wonderful with tons of options, and the staff are top notch. My family always prefers this hotel over others in the area.

Great stay and excellent service. We recommend Embassy Suites Las Colinas to anyone looking for a clean, comfortable stay when away from home. Breakfast is wonderful with tons of options, and the staff are top notch. My family always prefers this hotel over others in the area.

Great pool! Great bar! And right next to the poker house 😊

Great pool! Great bar! And right next to the poker house 😊

Ibpaid for a double bed and the gave tonmena king zize bed. Even that everything was paid in advance the couldnt do anything.

Ibpaid for a double bed and the gave tonmena king zize bed. Even that everything was paid in advance the couldnt do anything.

The property was very clean and breakfast was great. The staff was extremely friendly and accommodating.

The property was very clean and breakfast was great. The staff was extremely friendly and accommodating.

This hotel was very clean and very nice staff. We enjoyed our stay.

This hotel was very clean and very nice staff. We enjoyed our stay.

Really enjoyed the property, breakfast and how clean the room was plus felt very safe.

Really enjoyed the property, breakfast and how clean the room was plus felt very safe.

The pool was closed

The pool was closed

Excellent service and hotel was clean. Also breakfast is good. Thank you.

Excellent service and hotel was clean. Also breakfast is good. Thank you.

Excellent. I forgot a valuable in one of the drawers and they immediately called me. That’s a big plus and indicative that the employees are honest.

Excellent. I forgot a valuable in one of the drawers and they immediately called me. That’s a big plus and indicative that the employees are honest.

Functional if you are traveling to/from the airport.

Functional if you are traveling to/from the airport.

Room reserved for 4 people and was not equipped with enough pillows. Requested more in person at front desk and never received. Room smaller than the pictures.

Our room reservation for 2 queen beds was given away before we checked in. All they had was 1 bed king rooms.

Room reserved for 4 people and was not equipped with enough pillows. Requested more in person at front desk and never received. Room smaller than the pictures.

Our room reservation for 2 queen beds was given away before we checked in. All they had was 1 bed king rooms.

No complaints.