Excellent "resort" hotel in a lovely setting within Hakone National Park. Highlights include very relaxing onsens, a very comprehensive breakfast, and the most helpful staff we have experienced on our trip so far. Special mention to Ken Ishida and Fujita Kanko, who both went above and beyond to make our stay as comfortable as possible. A great base for visiting the Hakone NP's many beautiful places.

Excellent "resort" hotel in a lovely setting within Hakone National Park. Highlights include very relaxing onsens, a very comprehensive breakfast, and the most helpful staff we have experienced on our trip so far. Special mention to Ken Ishida and Fujita Kanko, who both went above and beyond to make our stay as comfortable as possible. A great base for visiting the Hakone NP's many beautiful places.

Communication with hotel was difficult . They answer very late or not at all. If u hv children, dinner arrangement is very difficult . Even tho it’s a family hotel, meals ate not offered to children unless ur an infant. Hotel is beautiful but private onsen seems outdated n dirty. They do not provide transportation to n from hotel. U hv to book a taxi days ahead , if not ur not able to get to there train station unless u catch the local bus. The water park is dirty n not well maintained. Very dangerous with mats that r broken or torn . Easy to trip with a wet floor .

Communication with hotel was difficult . They answer very late or not at all. If u hv children, dinner arrangement is very difficult . Even tho it’s a family hotel, meals ate not offered to children unless ur an infant. Hotel is beautiful but private onsen seems outdated n dirty. They do not provide transportation to n from hotel. U hv to book a taxi days ahead , if not ur not able to get to there train station unless u catch the local bus. The water park is dirty n not well maintained. Very dangerous with mats that r broken or torn . Easy to trip with a wet floor .

A wonderful stay away from the big city! We stayed for one night, but wish we stayed at least two nights. The rooms were large and included outfits to wear within the hotel community. We also enjoyed our private onsen on our balcony both in the evening and morning. This was the perfect way to end our Japan trip!

A wonderful stay away from the big city! We stayed for one night, but wish we stayed at least two nights. The rooms were large and included outfits to wear within the hotel community. We also enjoyed our private onsen on our balcony both in the evening and morning. This was the perfect way to end our Japan trip!

Amazing stay, the staff was incredible, the food was amazing, highly recommend!

Amazing stay, the staff was incredible, the food was amazing, highly recommend!

We stayed here 2 nights and absolutely loved it! There are 2 public onsens that alternate between gender each day, tons of in-room and onsen amenities, onsen etiquette lessons, huge rooms, nightly entertainment with complimentary sparkling wine, amazing service by the friendly staff, free ice cream whenever you want, footbath, coffee, tea, a large beautiful garden, the views are unreal at every spot, and the list goes on. We weren’t a huge fan of the kaiseki dinner but there’s a chirashi bowl and dessert buffet you can help yourself to. Breakfast had a huge variety but the French toast was unbeatable. Highly recommend to anyone visiting Hakone!!

We stayed here 2 nights and absolutely loved it! There are 2 public onsens that alternate between gender each day, tons of in-room and onsen amenities, onsen etiquette lessons, huge rooms, nightly entertainment with complimentary sparkling wine, amazing service by the friendly staff, free ice cream whenever you want, footbath, coffee, tea, a large beautiful garden, the views are unreal at every spot, and the list goes on. We weren’t a huge fan of the kaiseki dinner but there’s a chirashi bowl and dessert buffet you can help yourself to. Breakfast had a huge variety but the French toast was unbeatable. Highly recommend to anyone visiting Hakone!!

Beautiful facilities, big rooms, 2 onsens to experience. Dinner and breakfast were decent.

This is our second time to Tenyu, still have really good experience. However, they didn't honor the food and beverage credit though. Also, we enjoyed the kaiseiki dinner before, however, they do offer teppanyaki as well as soba restaurant.

This is our second time to Tenyu, still have really good experience. However, they didn't honor the food and beverage credit though. Also, we enjoyed the kaiseiki dinner before, however, they do offer teppanyaki as well as soba restaurant.

Staff and beyond amazing and respectful. If you have the opportunity, do not hesitate to stay here!

Immaculate, tranquil and full service property. Would highly recommend.

Wonderful

Amazing

Amazing hotel. I highly recommend

Very nice place to stay and delicious breakfast and dinner

The service is excellent. The staff is so friendly and helpful. Food is good and has a lot of variety. Glad we stay there.

Excellent best hotel in Hakone and beautiful

Last year we stayed this hotel and we came back this year too! The room, baths are beautiful and food is amazing. We were my mum(70’s) and me (40’s) and my daughter (10). So this amazing buffet made all of us so happy. Staff members were so nice and helpful and of course, Yunessan is great fun! We hope to come back place next year too!

Amazing. Felt like I was in a fantasy world. 10/10

he place there is no phone directory in the room. I had to go down to the lobby to talk to the receptionist for replacement of shower towers. Another things the staffs were all good in manner,however their English need to be improved.

This was the best property I’ve ever stayed at

Ten-Yu was an excellent a beautiful hotel and a great location to explore Lake Ashi and Hakone National Park. The hotel onsen and on balcony baths were stunning. The hotel staff were super helpful and really helpful. They made it really easy for as as non Japanese speakers

hotel was nice, breakfast and dinner buffet were both decent. however, they dont accept the feed/beverage credit as stated in Expedia booking.

Had a really great experience - enjoyed our time and relaxation!

Had a really great experience - enjoyed our time and relaxation!

The hotel was incredible! The onsen was unreal! The most gorgeous place I have ever stayed with such a calming energy. Lilian was so helpful and the facial and massage put me right to sleep. The balcony with the private onset was divine! My only regret is that I didn’t stay longer!

The hotel was incredible! The onsen was unreal! The most gorgeous place I have ever stayed with such a calming energy. Lilian was so helpful and the facial and massage put me right to sleep. The balcony with the private onset was divine! My only regret is that I didn’t stay longer!

very nice hotel and easy transportation. Will come back again