Staff are helpful. Food is excellent.

Dinner was great, they provided sushi and beef and different wine. The breakfast was boring. We lived on the 3rd floor, can only see trees, no lake view. Good to have massage chairs outside the hot spring area. The water machine was also outside the hot spring area, can’t drink water when you feel dehydrated after hot spring.

Dinner was great, they provided sushi and beef and different wine. The breakfast was boring. We lived on the 3rd floor, can only see trees, no lake view. Good to have massage chairs outside the hot spring area. The water machine was also outside the hot spring area, can’t drink water when you feel dehydrated after hot spring.

Our room was so far from front and for old woman like me it was hard to get around One of the front greeting lady was very accommodating and we had a very enjoyable stays. Food was very good

Our room was so far from front and for old woman like me it was hard to get around One of the front greeting lady was very accommodating and we had a very enjoyable stays. Food was very good

Location is good, but don’t expect it as a “ resort “, just average place to stay in, and you usually don’t get a chance to book either of two hotel restaurants and its junk stuff buffet at high price will be the only option

Location is good, but don’t expect it as a “ resort “, just average place to stay in, and you usually don’t get a chance to book either of two hotel restaurants and its junk stuff buffet at high price will be the only option

breakfast and dinner buffet

breakfast and dinner buffet

Nice location, but property need to be upgraded and update

Nice location, but property need to be upgraded and update

Convenient location Beautiful view from room window view one side lake view, the other side can see Fuji mountain

Convenient location Beautiful view from room window view one side lake view, the other side can see Fuji mountain

Best hotel

Best hotel

Nice

Nice

A traditional Japanese hotel with well maintain facilities. The buffet dinner was awesome! And great Japanese hospitality in general.

A traditional Japanese hotel with well maintain facilities. The buffet dinner was awesome! And great Japanese hospitality in general.

Nice place , friendly

Nice place , friendly

Food was good, everyone friendly and helpful

Food was good, everyone friendly and helpful

We stayed 3 nights in 2 different facing rooms- lakeview and My Fuji view as there was no one room for 3 continuous nights of stay and it turned out very well as we had both views of the Kawaguchi lake and of Mt Fuji. The hotel itself is a little dated but the location is great and there is a hotel shuttle as well as the sightseeing red loop bus stop bus right outside the hotel itself. Breakfast is included in room rate and quite good. Dinner is good. Staff were friendly and helpful. Our first room for 2 nights was 484sq ft with a lovely lakeview. For the last night we had to move room and do a check out of our room by 11am and leave our bags with reception till 3pm to move into our other room with Mt Fuji view. The only thing was we discovered the room (about 484sq ft) which we paid for the last night with an open bath was the same price as what the hotel normally charge for their suite (753sq ft) on the hotels.com website for 4Feb 2020! So just be aware and enquire more carefully on the room types and pricing. It may of course be due to the demand and supply factor. Other than that caution I would recommend a stay at the hotel.

We stayed 3 nights in 2 different facing rooms- lakeview and My Fuji view as there was no one room for 3 continuous nights of stay and it turned out very well as we had both views of the Kawaguchi lake and of Mt Fuji. The hotel itself is a little dated but the location is great and there is a hotel shuttle as well as the sightseeing red loop bus stop bus right outside the hotel itself. Breakfast is included in room rate and quite good. Dinner is good. Staff were friendly and helpful. Our first room for 2 nights was 484sq ft with a lovely lakeview. For the last night we had to move room and do a check out of our room by 11am and leave our bags with reception till 3pm to move into our other room with Mt Fuji view. The only thing was we discovered the room (about 484sq ft) which we paid for the last night with an open bath was the same price as what the hotel normally charge for their suite (753sq ft) on the hotels.com website for 4Feb 2020! So just be aware and enquire more carefully on the room types and pricing. It may of course be due to the demand and supply factor. Other than that caution I would recommend a stay at the hotel.

I cannot believe I spent over 400USD for a room that had not been updated in at least 30 years. I would not even give this hotel 2 stars. The online photos do not accurately depict the current condition of the rooms. Breakfast had a lot of options but again the room and furnishings were worn and dated.

I cannot believe I spent over 400USD for a room that had not been updated in at least 30 years. I would not even give this hotel 2 stars. The online photos do not accurately depict the current condition of the rooms. Breakfast had a lot of options but again the room and furnishings were worn and dated.

The hotel location is good, many sight seeing place and small souvenir shop around. Staff were so nice, but not good at English! The food at restaurant is good. The only thing I don't like is check out time at 10AM !

The hotel location is good, many sight seeing place and small souvenir shop around. Staff were so nice, but not good at English! The food at restaurant is good. The only thing I don't like is check out time at 10AM !

Booked West Wing Mt Fuji view room top floor could only see top of mountain. They have to update room view photo false advertising.

The front desk staff were awesome! I regret not getting their names because I would like to mention them by name as they were so great. They helped us rearrange the night we stayed when Fuji was closed because of a typhoon and they helped us check to make sure we could go back the next day. They also helped us get a great dinner when a lot of places nearby were closed. They were really great!

I accidentally booked a smoking room but actually I would like to have non smoking room and I only realized on the day of check in. I contacted the hotel to ask if I can change the room type, they replied me very quickly and gave me an alternative choice. I liked the solution made by the hotel.