Great overall stay. Well worth the price.

Great overall stay. Well worth the price.

Hotel is fine, clean, modern, quite and nice facilities only downside is breakfast which leaves a lot to be desired, personally I'm happy with some eggs, toast and coffee which they have but not a lot more.

Hotel is fine, clean, modern, quite and nice facilities only downside is breakfast which leaves a lot to be desired, personally I'm happy with some eggs, toast and coffee which they have but not a lot more.

Very very dated hotel, the gym is not like the photos almost no equipment and the equipment that is there does not really work well. There had been wind and so the outdoor pool was open but bits of the roof kept falling off - not safe. The room was very old and again dated. The breakfast itself was nice but the restaurant is in an old room with freezing air conditioning. You have to pay for everything even if you want to use a fork! The best part was the ladies working on the front desk who were very friendly and helpful

Very very dated hotel, the gym is not like the photos almost no equipment and the equipment that is there does not really work well. There had been wind and so the outdoor pool was open but bits of the roof kept falling off - not safe. The room was very old and again dated. The breakfast itself was nice but the restaurant is in an old room with freezing air conditioning. You have to pay for everything even if you want to use a fork! The best part was the ladies working on the front desk who were very friendly and helpful

Towels were disgusting. They should have been discarded a long time ago. Flush did not work properly. Soap was of the worst possible quality. Installations are old, worn and dark.

Towels were disgusting. They should have been discarded a long time ago. Flush did not work properly. Soap was of the worst possible quality. Installations are old, worn and dark.

The staff was horrible. From the check in we spent a lot of time. The worst was not warm a bottle of milk for my daughter… unacceptable the way the staff was rude and unprepared. The hotel is old need repair. The garage is a nightmare and you cannot even find an available spot. The breakfast is terrible too. Please don’t waste your money in this horrible hotel.

The staff was horrible. From the check in we spent a lot of time. The worst was not warm a bottle of milk for my daughter… unacceptable the way the staff was rude and unprepared. The hotel is old need repair. The garage is a nightmare and you cannot even find an available spot. The breakfast is terrible too. Please don’t waste your money in this horrible hotel.

It is not what you see on picture. Not so clean, not very pleasant. Poor breakfast…Staff very friendly.

It is not what you see on picture. Not so clean, not very pleasant. Poor breakfast…Staff very friendly.

Since our arrival, was great, above expectations, personnel was really nice, helpful and with that big smile that makes a big difference, especially after a long trip, 14 hours in a plane.

Since our arrival, was great, above expectations, personnel was really nice, helpful and with that big smile that makes a big difference, especially after a long trip, 14 hours in a plane.

This hotel was a catfish. It had great reviews, the gym looked big, it had a lovely outdoor area, large rooms. Upon arrival they were having some sort of issue with the wifi, and the keys to the room. The panels were off the locks and a key needed to be used. Then there was no deadbolt, no door knob or lock on the bathroom door. The next day they provided us with wifi which was spotty at best. The staff didn’t even care. The gym had equipment that wasn’t functioning, there was water leaking from somewhere on the floor in pools. Even on our last day we tried to use the wifi which was working somewhat well to get a Uber so we didn’t need to turn our phones on and it just magically stopped working on the main floor. When we asked the front desk. We were met with an I don’t know, which for the 10th time felt much more like I don’t care. Wouldn’t recommend.

This hotel was a catfish. It had great reviews, the gym looked big, it had a lovely outdoor area, large rooms. Upon arrival they were having some sort of issue with the wifi, and the keys to the room. The panels were off the locks and a key needed to be used. Then there was no deadbolt, no door knob or lock on the bathroom door. The next day they provided us with wifi which was spotty at best. The staff didn’t even care. The gym had equipment that wasn’t functioning, there was water leaking from somewhere on the floor in pools. Even on our last day we tried to use the wifi which was working somewhat well to get a Uber so we didn’t need to turn our phones on and it just magically stopped working on the main floor. When we asked the front desk. We were met with an I don’t know, which for the 10th time felt much more like I don’t care. Wouldn’t recommend.

Very nice hotel with very kind and friendly staff.

Very nice hotel with very kind and friendly staff.

Massive room, very clean. The pool is great and also the gym. Lots of options for food on the room service. 100% a great experience for me.

Massive room, very clean. The pool is great and also the gym. Lots of options for food on the room service. 100% a great experience for me.

Close to shopping mall and bus station. Very convenient for my stay. Staff was friendly and patient!

Close to shopping mall and bus station. Very convenient for my stay. Staff was friendly and patient!

Excellent hotel! Considering the current State situation Sotero is one of the best options.

Excellent hotel! Considering the current State situation Sotero is one of the best options.

I liked my staying at Sotero. The room are very spacious, the bed is comfortable, it is a king size. The only complaint is about locker and the power dc. The locker wasnt working properly. And some powers wasnt working too. But overall, I would return staying at Sotero. The breakfast is great. The location is great, it is easy to get from airport. You have just to get out at Pernambues Station.

I liked my staying at Sotero. The room are very spacious, the bed is comfortable, it is a king size. The only complaint is about locker and the power dc. The locker wasnt working properly. And some powers wasnt working too. But overall, I would return staying at Sotero. The breakfast is great. The location is great, it is easy to get from airport. You have just to get out at Pernambues Station.

Hotel was very well kept and conveniently located in city.

Nice and comfortable hotel.

Hotel was very well kept and conveniently located in city.

Nice and comfortable hotel.

Great greeting Lovely room on 17th floor Very clean and comfortable Breakfast god choice

The property is in an excellent location, near to the biggest shopping center, grocery store, and other services. I was greatly disappointed during most of my stay the gym and pool and sauna was unavailable, even though I paid for the most luxurious room rate the hotel offers. The hotel isn’t new, but it’s clean. TV way too small for room size. Buffet breakfast was standard, nothing stood out as special. However the service left much to be desired. Janitress doesn’t come into your room unless you place a card on your door requesting service. Staff aren’t accustomed to bringing coffee and utensils to your No complementary water to drink when you first enter your room. Elevator malfunctioned. Bellman rarely available. Better training and more services are required before I can consider this property 4 stars.