The dinner and breakfast was an amazing experience. Good quality of food and excellent service

The dinner and breakfast was an amazing experience. Good quality of food and excellent service

Beautiful well maintained gardens with waterfalls and ducks. The outdoor onsens were another lovely feature. The building was undergoing maintenance during our stay but we were compensated with a 1500 yen voucher per person.

Beautiful well maintained gardens with waterfalls and ducks. The outdoor onsens were another lovely feature. The building was undergoing maintenance during our stay but we were compensated with a 1500 yen voucher per person.

Staffs are very friendly and helpful. Beautiful garden and waterfalls.

Staffs are very friendly and helpful. Beautiful garden and waterfalls.

They do not allow for tattoos which I could not find the answer to ahead of time. If you have tattoos this would not be a great stay for you.

They do not allow for tattoos which I could not find the answer to ahead of time. If you have tattoos this would not be a great stay for you.

The facilities and service were not bad but there smelled very stinky like pee from the toilet. I asked the hotel to get rid of it but they couldn't deal with it.

The facilities and service were not bad but there smelled very stinky like pee from the toilet. I asked the hotel to get rid of it but they couldn't deal with it.

Lobby attendant had a hard time finding Expedia.com reservation but once reservation was found everything was great, especially the outdoor onsen and massage room.

Lobby attendant had a hard time finding Expedia.com reservation but once reservation was found everything was great, especially the outdoor onsen and massage room.

Our stay at Tenseien in Hakone was delightful! The grounds are pretty and well maintained, the onsen was perfect, and the buffet had many options. Access to the lakes, ropeway, and Fuji views was convenient, short 10 minute walk to local rail stop. The trees here in autumn are breathtaking!

Our stay at Tenseien in Hakone was delightful! The grounds are pretty and well maintained, the onsen was perfect, and the buffet had many options. Access to the lakes, ropeway, and Fuji views was convenient, short 10 minute walk to local rail stop. The trees here in autumn are breathtaking!

wonderful hotel. if i have chance i would stay here again. friendly staff, clean room and beautiful open air hot spring.

wonderful hotel. if i have chance i would stay here again. friendly staff, clean room and beautiful open air hot spring.

A little bit too far from the train station (15 minutes of walking) but overall this is a good relaxing hotel. Very clean since all guests must take their shoes off before entering the hotel. Nice Onsen and friendly hotel staffs.

A little bit too far from the train station (15 minutes of walking) but overall this is a good relaxing hotel. Very clean since all guests must take their shoes off before entering the hotel. Nice Onsen and friendly hotel staffs.

Lovely hotel and nice hotspring... the grounds are great as well. Had a very relaxing visit.

Lovely hotel and nice hotspring... the grounds are great as well. Had a very relaxing visit.

Dinner is too general and nothing special !

Dinner is too general and nothing special !

Good place with nice view, easy to go by walk or shuttle bus,

Good place with nice view, easy to go by walk or shuttle bus,

Considering the hotel is promoted arround bathing the same one for four days seemed odd.

We had a fantastic one night stay. The onsen was great and the food choices for the breakfast and dinner buffets were great. Beautiful gardens by day and night.

We had a fantastic one night stay. The onsen was great and the food choices for the breakfast and dinner buffets were great. Beautiful gardens by day and night.

Quiet environment, nice and comfortable. Buffet breakfast and dinner ( included in the booking price) full of varieties. Staffs are helpful and speak reasonably good English. Hot bath, we used the public one is clean and nice and service is 23 hours a day, except 9 am to 10 am for cleaning. As indicated by previous clients, a bit (15 minutes walk ) uphill to hotel from Hakone - yumoto train station . You can either take the local bus (100 yens)( better if your luggage nit too big ) or a taxi . From hotel to train station is downhill. Ask the info at the train station if you wants to walk. Overall, nice hotel.

Quiet environment, nice and comfortable. Buffet breakfast and dinner ( included in the booking price) full of varieties. Staffs are helpful and speak reasonably good English. Hot bath, we used the public one is clean and nice and service is 23 hours a day, except 9 am to 10 am for cleaning. As indicated by previous clients, a bit (15 minutes walk ) uphill to hotel from Hakone - yumoto train station . You can either take the local bus (100 yens)( better if your luggage nit too big ) or a taxi . From hotel to train station is downhill. Ask the info at the train station if you wants to walk. Overall, nice hotel.

Room was extremely small compared to the Hakone Pax Yoshino hotel where we were just staying the night before, even though Pax Yoshino was cheaper. Hotel was too big and appears to be catered more for group tours and local Onsen-goers that are not staying overnight, resulting in a lower standard of service level.

Room was extremely small compared to the Hakone Pax Yoshino hotel where we were just staying the night before, even though Pax Yoshino was cheaper. Hotel was too big and appears to be catered more for group tours and local Onsen-goers that are not staying overnight, resulting in a lower standard of service level.

Our stay at Tenseien was great. Both my girlfriend and I was amazed by the cleanness of this hotel. All guests were required to take their shoes off as soon as after entering the gate. We stayed there for 2 nights, we walked on our bare foot to breakfast, dinner, the hotel shop and Onsen. Not a single second we felt any discomfort. We were absolutely stunned by the quality of this hotel for its cleanness, services, Onsen and food provided. The Onsen was great. There were indoor and outdoor Onsen, it had good view and very delicate design that cannot be described in words, only awaiting for your own exploration. I would say staying in Tenseien is one of the best reasons to visit Hakone!