Ok

Ok

My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.

My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.

We were thankful to be on the main level, not needing to carry our luggage up 2 floors, but we were not put in the room that we paid for. We paid for a 2 bed room, and we were given a King bed. We were told they were full and none available. Then when I showed my receipt stating we paid for 2 beds they had a room but it was on the 3rd floor and the AC was off. Breakfast is just around the corner, but their English is quite limited. We didn’t realize that they had a set menu for hotel guests, but when they tried to translate, it didn’t make sense. The pool was nice, but in need of some TLC and FULL of pollen. The other grounds and greenery were beautiful.

We were thankful to be on the main level, not needing to carry our luggage up 2 floors, but we were not put in the room that we paid for. We paid for a 2 bed room, and we were given a King bed. We were told they were full and none available. Then when I showed my receipt stating we paid for 2 beds they had a room but it was on the 3rd floor and the AC was off. Breakfast is just around the corner, but their English is quite limited. We didn’t realize that they had a set menu for hotel guests, but when they tried to translate, it didn’t make sense. The pool was nice, but in need of some TLC and FULL of pollen. The other grounds and greenery were beautiful.

The property was clean and close to everything. We booked for two queens but got a king bed so we had to share. The kitchen had no pots and pans or utensils. We asked the reception and one staff said they don't provide them, so had to buy them. three days later, one staff said that they do provide them and gave us a pot. It stated that we would get a welcome drink but got none. When we asked, the receptionist said, we could get one tomorrow.

The property was clean and close to everything. We booked for two queens but got a king bed so we had to share. The kitchen had no pots and pans or utensils. We asked the reception and one staff said they don't provide them, so had to buy them. three days later, one staff said that they do provide them and gave us a pot. It stated that we would get a welcome drink but got none. When we asked, the receptionist said, we could get one tomorrow.

The hotel is located in a nice area of Playa del Carmen with lots of places to have fun, but the hostel for men only have one shower and one toilet for more than 8 guys to use it, and some of the employees come to take showers there too. theres a bar downstairs that plays music live till 1 or 2am that makes very hard to sleep, some of the front desk people are rude, specifically a lady who always has a smelling poop face, the hand soap container to wash your hands after using the toilet is usually empty and one day of the week I spent there, nobody came to clean around, overflowing kitchen and bathrooms waste baskets, also bad doors and broken electrical outlets which is dangerous., but the place has lots a potential with some improvements!!

The hotel is located in a nice area of Playa del Carmen with lots of places to have fun, but the hostel for men only have one shower and one toilet for more than 8 guys to use it, and some of the employees come to take showers there too. theres a bar downstairs that plays music live till 1 or 2am that makes very hard to sleep, some of the front desk people are rude, specifically a lady who always has a smelling poop face, the hand soap container to wash your hands after using the toilet is usually empty and one day of the week I spent there, nobody came to clean around, overflowing kitchen and bathrooms waste baskets, also bad doors and broken electrical outlets which is dangerous., but the place has lots a potential with some improvements!!

There is no signboard with the hotel name.　The music from the nearby bar continues until around midnight and is very noisy.　There are many dark and suspicious shops compared to the main street.Residents' personal belongings were scattered throughout the dormitory's kitchen and shared shower room.　I stayed there just to sleep, but I don't think I can survive there.

There is no signboard with the hotel name.　The music from the nearby bar continues until around midnight and is very noisy.　There are many dark and suspicious shops compared to the main street.Residents' personal belongings were scattered throughout the dormitory's kitchen and shared shower room.　I stayed there just to sleep, but I don't think I can survive there.

Ran down property. Not recommendable. Good location but overall a bad stay.

Ran down property. Not recommendable. Good location but overall a bad stay.

The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains.

The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains.

Easy to walk to the beach just around 200 meters.

Easy to walk to the beach just around 200 meters.

There are something in the property that should remodelate, like the doors but in general everthing is great

There are something in the property that should remodelate, like the doors but in general everthing is great

S

S

Very friendly staff!

Very friendly staff!

Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!

Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!

In serious need of an update

In serious need of an update

Comfortable at home chill vybes

Finding the place with no sign outside made it impossible to find eithout troubling other merchants. My res was lost, the clerk insisted i had responsibility because thhe printout page didnt mention their name (as if the streetfront did) took over 40 minutes to check in.rooms were better waitstaff great

It was very clean.

It was very clean.