I like the hotel

Staff are helpful amd friendly. Great location and it was an enjoyable stay.

Staff are helpful amd friendly. Great location and it was an enjoyable stay.

It seems at one point this was really a 5* hotel. However, it has been run down. Yet, great location, nice breakfast, staff is super friendly, polite, helpful. Has little parking on site, the rest is offsite. Because of the overall condition of the room I do not think it is worth the 141€/nigh for the smallest room.

It seems at one point this was really a 5* hotel. However, it has been run down. Yet, great location, nice breakfast, staff is super friendly, polite, helpful. Has little parking on site, the rest is offsite. Because of the overall condition of the room I do not think it is worth the 141€/nigh for the smallest room.

Overall we had an very good experience. The surrounding of the hotel needs to be more live but generally it was peaceful.

Overall we had an very good experience. The surrounding of the hotel needs to be more live but generally it was peaceful.

The hotel is 5* in every aspect but the spa is exceptionally good.

The hotel is 5* in every aspect but the spa is exceptionally good.

Belt perfect

Belt perfect

The hotel’s SPA is renovated and the swimming pool area looks more convenient and attractive.

The hotel’s SPA is renovated and the swimming pool area looks more convenient and attractive.

Great place to relax with awesome spa facilities

Great place to relax with awesome spa facilities

Early 2000s - build clean property with good location - comparable to a Sheraton property which is good. All rooms have seaview. Service however was bare minimum. I give an example - front desk ordered a cab the day before for 0800 pick up the next day for one of my guests. I called the front desk at 0755 and I asked them if the taxi arrived. They replied I DO NOT KNOW and were ready to hang up. I insisted that they walk to the door to look through the glass if the yellow cab had arrived, and that was met with much surprise and almost indignation. Also we had electronic keys problems, and only later found out that we were given a room with a metal key even though the property knew they had electronic lock problems and had other rooms with e-key working. A normal thing would be to fix the rooms with e-key problems first, and in the meantime offer fully-working rooms to guests until the problem is fixed. I might be pushing it a bit, but I do not think this is unreasonable In a nutshell, if service improved it could actually be a lovely place. I honestly hope they fix the service as I sincerely enjoyed the location and I would go back

Early 2000s - build clean property with good location - comparable to a Sheraton property which is good. All rooms have seaview. Service however was bare minimum. I give an example - front desk ordered a cab the day before for 0800 pick up the next day for one of my guests. I called the front desk at 0755 and I asked them if the taxi arrived. They replied I DO NOT KNOW and were ready to hang up. I insisted that they walk to the door to look through the glass if the yellow cab had arrived, and that was met with much surprise and almost indignation. Also we had electronic keys problems, and only later found out that we were given a room with a metal key even though the property knew they had electronic lock problems and had other rooms with e-key working. A normal thing would be to fix the rooms with e-key problems first, and in the meantime offer fully-working rooms to guests until the problem is fixed. I might be pushing it a bit, but I do not think this is unreasonable In a nutshell, if service improved it could actually be a lovely place. I honestly hope they fix the service as I sincerely enjoyed the location and I would go back

Really great looking hotel and the spa services have good choice of rooms and pools, Don’t think it’s quite up to 5⭐️ Luxury and getting a bit dated.

Really great looking hotel and the spa services have good choice of rooms and pools, Don’t think it’s quite up to 5⭐️ Luxury and getting a bit dated.

The hotel was not good value for money. The room was probably the best thing about the trip, plenty of space, clean good view over the sea. Customer service was not good. Apparently this is a Bulgarian thing but as the hotel is 5 star I think their staff should be trained better. Curt responses from reception, not overly helpful. Breakfast was very disappointing, not a good range of food and staff very slow and disinterested. Pool was not cleaned regularly. Toilet paper floating in one pool for a couple of days and in the other pool insects, leaves etc. Not once did I see the lifeguards go round with the net to scoop things out. Very expensive for what it was.

The hotel was not good value for money. The room was probably the best thing about the trip, plenty of space, clean good view over the sea. Customer service was not good. Apparently this is a Bulgarian thing but as the hotel is 5 star I think their staff should be trained better. Curt responses from reception, not overly helpful. Breakfast was very disappointing, not a good range of food and staff very slow and disinterested. Pool was not cleaned regularly. Toilet paper floating in one pool for a couple of days and in the other pool insects, leaves etc. Not once did I see the lifeguards go round with the net to scoop things out. Very expensive for what it was.

Rarely am I fully satisfied with a hotel, especially when price and ranking promised a lot and in reality there is something different or , worse, lack of care for the guests. But GRAND HOTEL POMORIE WAS PERFECT!!! I can go into details but everything was just perfect! From room, staff, surrounding, feel, temperature, bed... You name it. This hotel deserves full 5 stars! Breakfast was great and tasty. Dinner was ok, nothing special but good. All in all, this hotel is on top of my list for longer vacation. Warmly recommend!!!

Rarely am I fully satisfied with a hotel, especially when price and ranking promised a lot and in reality there is something different or , worse, lack of care for the guests. But GRAND HOTEL POMORIE WAS PERFECT!!! I can go into details but everything was just perfect! From room, staff, surrounding, feel, temperature, bed... You name it. This hotel deserves full 5 stars! Breakfast was great and tasty. Dinner was ok, nothing special but good. All in all, this hotel is on top of my list for longer vacation. Warmly recommend!!!

The Doctor at the Hotel Spa is very knowledgeable and kind, we enjoyed our discussions. Our room was very comfortable, the shower was hot and powerful. Clean facilities. Spa facilities are professional. We stayed for one week so the only complaint we had was the breakfast the same every day.

The Doctor at the Hotel Spa is very knowledgeable and kind, we enjoyed our discussions. Our room was very comfortable, the shower was hot and powerful. Clean facilities. Spa facilities are professional. We stayed for one week so the only complaint we had was the breakfast the same every day.

Nearby to the Beach Promonade and to the centre of pomorie

Nearby to the Beach Promonade and to the centre of pomorie

Unique hotel for joint and spine treatment with mud and salt water, steam bath and sauna.

Unique hotel for joint and spine treatment with mud and salt water, steam bath and sauna.