We give this hotel 10 Stars. The customer service was excellent. The rooms were beautiful and the ocean view was amazing.

We give this hotel 10 Stars. The customer service was excellent. The rooms were beautiful and the ocean view was amazing.

We booked the villa but the pool is not heated & the sauna was not working. room service made a mistake on our order & Front Office was not as efficient. Breakfast experience was so so.

We booked the villa but the pool is not heated & the sauna was not working. room service made a mistake on our order & Front Office was not as efficient. Breakfast experience was so so.

It was a beautiful resort. Very beautiful room and the view. Wifi had some trouble and due to rain the cleanliness was compromised in some spots.

It was a beautiful resort. Very beautiful room and the view. Wifi had some trouble and due to rain the cleanliness was compromised in some spots.

It appears obvious that the Resort does not, nor can it cater to English speaking tourists. Not one of the 100's of staff can speak English. This is not an exaggeration. This situation wrecked our stay. WE CANNOT NOR WILL WE RECOMMEND THIS RESORT TO ANYONE.

It appears obvious that the Resort does not, nor can it cater to English speaking tourists. Not one of the 100's of staff can speak English. This is not an exaggeration. This situation wrecked our stay. WE CANNOT NOR WILL WE RECOMMEND THIS RESORT TO ANYONE.

Beds were not as requested. We wanted king beds.The beds were twin mattresses next together. That was totally uncomfortable.

Beds were not as requested. We wanted king beds.The beds were twin mattresses next together. That was totally uncomfortable.

Our extended family booked a 4-bedroom villa. Overall, we enjoyed the stay very much. There are a lot of activities to do for kids and adults: bike riding, kayaking, games, etc. Staff were polite and helpful. The Poem restaurant was OK but far from excellent given its high price and low food quality

Our extended family booked a 4-bedroom villa. Overall, we enjoyed the stay very much. There are a lot of activities to do for kids and adults: bike riding, kayaking, games, etc. Staff were polite and helpful. The Poem restaurant was OK but far from excellent given its high price and low food quality

The service was not good. Chuyen at the front desk was the only one interested in providing help. She did her best to sort out any issues, but her colleagues did their best to screw it up. Nobody informed us of the facilities, amenities, how to rent a bicycle, play golf, or anything else that might be available upon check-in or at any other time during our stay. Great swimming pool at the main hotel. Definitely a highlight. Bamboo Wings restaurant did a good job as well. Good property, but maybe 2 star service. Not sure how they consider this to be an "International" 5 star resort.

The service was not good. Chuyen at the front desk was the only one interested in providing help. She did her best to sort out any issues, but her colleagues did their best to screw it up. Nobody informed us of the facilities, amenities, how to rent a bicycle, play golf, or anything else that might be available upon check-in or at any other time during our stay. Great swimming pool at the main hotel. Definitely a highlight. Bamboo Wings restaurant did a good job as well. Good property, but maybe 2 star service. Not sure how they consider this to be an "International" 5 star resort.

Beautiful resort located about 45 minutes from Hanoi. It's a gated community near a lake and hills. The scenery is beautiful. As for the resort, it is fully equipped with anything you can imagine. It's a pretty well oiled machine. We stayed in a hilltop villa, for which you needed a buggy ride to get around and they were always readily available within 5 minutes of requesting them. The room was tastefully decorated, minimalist, with a soaking tub and outdoor shower. The room service we ordered and breakfast buffet was excellent as well. Overall, I would highly recommend to anyone wanting to escape the craziness of Hanoi and enjoy some relaxation.

Beautiful resort located about 45 minutes from Hanoi. It's a gated community near a lake and hills. The scenery is beautiful. As for the resort, it is fully equipped with anything you can imagine. It's a pretty well oiled machine. We stayed in a hilltop villa, for which you needed a buggy ride to get around and they were always readily available within 5 minutes of requesting them. The room was tastefully decorated, minimalist, with a soaking tub and outdoor shower. The room service we ordered and breakfast buffet was excellent as well. Overall, I would highly recommend to anyone wanting to escape the craziness of Hanoi and enjoy some relaxation.

Overall facilities very good. You can stay more quietly than Hanoi .But you should have spend all of times inside the hotel(specially eating). Except to front staff, they can not speak english....it is difficult to solve the problem when we had blackout..

Overall facilities very good. You can stay more quietly than Hanoi .But you should have spend all of times inside the hotel(specially eating). Except to front staff, they can not speak english....it is difficult to solve the problem when we had blackout..

Amazing resort and big! If you are after remoteness, quiet but loads of physical stuff to do - this is for you. We were here mid April and very few western people here at all. Not too hot either but loads of sun. Don't get ripped off with a taxi more than 400,000 dong (sounds a lot but actually about 10 quid). We did from the airport and paid 3 times that much, but learnt for the trip back. Fantastic resort - still building in areas but we did not see much of it and did not disturb us. Top tip - language a big problem and although they had English speakers, they were not great. Patience is a virtue....fantastic stay!

Amazing resort and big! If you are after remoteness, quiet but loads of physical stuff to do - this is for you. We were here mid April and very few western people here at all. Not too hot either but loads of sun. Don't get ripped off with a taxi more than 400,000 dong (sounds a lot but actually about 10 quid). We did from the airport and paid 3 times that much, but learnt for the trip back. Fantastic resort - still building in areas but we did not see much of it and did not disturb us. Top tip - language a big problem and although they had English speakers, they were not great. Patience is a virtue....fantastic stay!

We really enjoyed our stay with our two young children. The resort is very clean and service was good. The food options could've been better as there was only one restaurant open during our stay, but overall our family was happy that our kids could swim in a heated pool. They also loved the playground and playing on the beach area. We would recommend it for a short getaway from Hanoi.

We really enjoyed our stay with our two young children. The resort is very clean and service was good. The food options could've been better as there was only one restaurant open during our stay, but overall our family was happy that our kids could swim in a heated pool. They also loved the playground and playing on the beach area. We would recommend it for a short getaway from Hanoi.

Total lack of politeness and helpfullness of staff. Nobody exceptmanager speaks english or tries to understand you. Upon checking they downgraded us to a cheaper forest room. We were not allowed to eat in 2 restaurants because we were white, they explicitely said. Food was below avarage and with loud movie Annie on background. Infested with mosqitos. Lake pool is just the dirty lake. Were not able to even get water in our room after trying for 1 hour because of lack of english and willingness to understand. Breakfast is a joke. The menu is on an old dirty plastc sheet. Quality of food is terrible and makes you go to the toilet fast. They dont know what scrambeled eggs are and had ou order wrong 3 times. Pool area has nice guest wo turn it in an open restaurant with oen food and beer and loud behavior staff does nothing. I can keep going on with simular examples needles to say more avoid this resort.

Total lack of politeness and helpfullness of staff. Nobody exceptmanager speaks english or tries to understand you. Upon checking they downgraded us to a cheaper forest room. We were not allowed to eat in 2 restaurants because we were white, they explicitely said. Food was below avarage and with loud movie Annie on background. Infested with mosqitos. Lake pool is just the dirty lake. Were not able to even get water in our room after trying for 1 hour because of lack of english and willingness to understand. Breakfast is a joke. The menu is on an old dirty plastc sheet. Quality of food is terrible and makes you go to the toilet fast. They dont know what scrambeled eggs are and had ou order wrong 3 times. Pool area has nice guest wo turn it in an open restaurant with oen food and beer and loud behavior staff does nothing. I can keep going on with simular examples needles to say more avoid this resort.