We could not stay at this place because it did not feel safe and it was not clean. There were people smoking in all the areas for everyone to use. We had to leave and tried to cancel and planned to pay for the first night only. We could not get ahold of the owner on the phone to cancel and there was no reception and no way to cancel when we arrived. We then called Hotels.com for help and they tried to call this hotel to help us cancel, but the people didn’t answer. At this point the person on the phone told us they would continue to call and cancel for us and that they would immediately start a refund. This was NOT helpful!!! We thought everything was taken care of, but because this terrible hotel didn’t answer the phone the first day they could refuse to give us a discount and we had to pay to stay at a hotel when we didn’t even stay there. It would have been better if Hotels.com had been honest with us that they possibly could not cancel the booking and they we could be liable to pay for the entire stay. If I had known that right away I would have continued to try to reach them myself that first day. When your told you are getting a refund and that they will cancel the booking for you, you feel scammed when you suddenly have to pay.

We could not stay at this place because it did not feel safe and it was not clean. There were people smoking in all the areas for everyone to use. We had to leave and tried to cancel and planned to pay for the first night only. We could not get ahold of the owner on the phone to cancel and there was no reception and no way to cancel when we arrived. We then called Hotels.com for help and they tried to call this hotel to help us cancel, but the people didn’t answer. At this point the person on the phone told us they would continue to call and cancel for us and that they would immediately start a refund. This was NOT helpful!!! We thought everything was taken care of, but because this terrible hotel didn’t answer the phone the first day they could refuse to give us a discount and we had to pay to stay at a hotel when we didn’t even stay there. It would have been better if Hotels.com had been honest with us that they possibly could not cancel the booking and they we could be liable to pay for the entire stay. If I had known that right away I would have continued to try to reach them myself that first day. When your told you are getting a refund and that they will cancel the booking for you, you feel scammed when you suddenly have to pay.

We were completely locked in the train station and unable to get out early in the morning for our flight. A complete fire hazard. We used a spoon to jimmy open a construction door to get out into the parking lot. The rest of the doors were barred closed.

We were completely locked in the train station and unable to get out early in the morning for our flight. A complete fire hazard. We used a spoon to jimmy open a construction door to get out into the parking lot. The rest of the doors were barred closed.

On booking the information said it was 24hrs contactless checking in but that proved stressful as all doors to the property were locked - I was contacted to prewarn about it but could then not reach the person when I was outside on a building site trying to get into key lockers that I did not have codes for, the entry was through a building site with bed linnen hanging to dry and the carpets were filthy, and lights horrible and no way to darken the room. Conditions I don’t even expect in a 3rd world Country and though it was cheap, the pictures and discription is misleading - this should not be open in this state, but I am grateful to the kind man that in the end opened the door and took me to the room

On booking the information said it was 24hrs contactless checking in but that proved stressful as all doors to the property were locked - I was contacted to prewarn about it but could then not reach the person when I was outside on a building site trying to get into key lockers that I did not have codes for, the entry was through a building site with bed linnen hanging to dry and the carpets were filthy, and lights horrible and no way to darken the room. Conditions I don’t even expect in a 3rd world Country and though it was cheap, the pictures and discription is misleading - this should not be open in this state, but I am grateful to the kind man that in the end opened the door and took me to the room

The place is inside a shopping center in the middle of a construction zone. It looked like a scene from a horror movie when i was walking up to our room. Bathrooms are in horrible condition with mold everywhere. They had 1 towel in our room for three people and when i messaged the owner about it he just stopped messaging. Also messaged again the next morning and still No answer.

The place is inside a shopping center in the middle of a construction zone. It looked like a scene from a horror movie when i was walking up to our room. Bathrooms are in horrible condition with mold everywhere. They had 1 towel in our room for three people and when i messaged the owner about it he just stopped messaging. Also messaged again the next morning and still No answer.