The entire staff is top notch

The entire staff is top notch

This was a wonderful stay in that the location was beautiful, the room was very nice, clean and comfortable, and it was amazing to be able to be able to walk right out the door to a variety of hiking trails. We were very happy with everything until we went to check out and were told that the night hike we had verbally been told by a staff member was $40.00 USD was actually $106.00 USD. While I'm not exactly sure what happened as far as the miscommunication, I do know that the two staff members we spoke to regarding our shock were not at all helpful except to say we should have known what the real price was, and that is the amount they charge. I do take some responsibility for not asking multiple times and/or multiple people what the price was before attending the very underwhelming hike, but I don't feel that as a guest we should need to triple check everything we are told by the staff. If they had made any effort whatsoever to help make us feel like they understood that a miscommunication happened, we would have left with a positive impression. Instead our feeling upon leaving a five night stay was of upset and confusion.

This was a wonderful stay in that the location was beautiful, the room was very nice, clean and comfortable, and it was amazing to be able to be able to walk right out the door to a variety of hiking trails. We were very happy with everything until we went to check out and were told that the night hike we had verbally been told by a staff member was $40.00 USD was actually $106.00 USD. While I'm not exactly sure what happened as far as the miscommunication, I do know that the two staff members we spoke to regarding our shock were not at all helpful except to say we should have known what the real price was, and that is the amount they charge. I do take some responsibility for not asking multiple times and/or multiple people what the price was before attending the very underwhelming hike, but I don't feel that as a guest we should need to triple check everything we are told by the staff. If they had made any effort whatsoever to help make us feel like they understood that a miscommunication happened, we would have left with a positive impression. Instead our feeling upon leaving a five night stay was of upset and confusion.

The resort is located with the Bacawina rainforest There are plenty of worthwhile tours or you can hike on your own. The trails are maintained by National park rangers It is a safe place- there was no evident crime or any immediate danger from the wildlife Definitely bring bug spray The suite at the resort was spacious and clean, however, there is no air conditioning and it tends to be very hot and humid and not much of a breeze The food and cocktail menu at the restaurant is lumited but the food and drinks were good The staff is phenomenal in service, friendliness and knowledge The tour guides are A

The resort is located with the Bacawina rainforest There are plenty of worthwhile tours or you can hike on your own. The trails are maintained by National park rangers It is a safe place- there was no evident crime or any immediate danger from the wildlife Definitely bring bug spray The suite at the resort was spacious and clean, however, there is no air conditioning and it tends to be very hot and humid and not much of a breeze The food and cocktail menu at the restaurant is lumited but the food and drinks were good The staff is phenomenal in service, friendliness and knowledge The tour guides are A

We really enjoyed our stay here. The property was beautiful. Our room was clean and really nice with a screen porch that we sat on every morning to listen to the birds. Coming from Colorado we were really hot since there’s no air conditioning but it is a rainforest so we dealt with it, had 2 floor fans and a ceiling fan. Hiking was great, trails are well marked. We did the zip line which was amazing flying at or above the canopy. I have a fear of heights but they make you feel very safe. All staff were friendly and the food in the restaurant was really good. No complaints here!

We really enjoyed our stay here. The property was beautiful. Our room was clean and really nice with a screen porch that we sat on every morning to listen to the birds. Coming from Colorado we were really hot since there’s no air conditioning but it is a rainforest so we dealt with it, had 2 floor fans and a ceiling fan. Hiking was great, trails are well marked. We did the zip line which was amazing flying at or above the canopy. I have a fear of heights but they make you feel very safe. All staff were friendly and the food in the restaurant was really good. No complaints here!